Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4.1
Okay
160 reviewsCleanliness
4.9
Comfort
5.2
Pick-up/Drop-off
4.1
Value for money
4.6
One location in East Bank
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Reviews
10.0 Excellent
Dec 2022
2.0 Mediocre
Nov 2021
2.0 Mediocre
May 2021
Pros:
Tried to give us a cargo van.Cons:
Any normal car2.0 Mediocre
May 2021
Cons:
Everything!!!!2.0 Mediocre
May 2021
Pros:
The car was nice.Cons:
Our “cost estimate” conveniently left off the $300 under 25 fee, so we were tricked into thinking we were getting the best deal on a rental. We had a tire pop and were told to drive 3.5 hours on the highway with a donut on, and had to ask every possible question from the “emergency assistance personal” because he wouldn’t give us any information unless we specifically asked for it first. This is the first time we’ve rented a car, and I can guarantee you it’s the last time we rent from hertz.2.0 Mediocre
May 2021
Cons:
I asked for a car at the airport and when I checked in there was told my car had been reserved at a downtown site and they did not have a car for me at the airport facility. Cost me an additional $30 to get a cab to my car. Kayak should refund me $30 Certainly didn’t save me any money to use Kayak Never will again for sure6.3
Good
77 reviewsCleanliness
6.3
Comfort
6.3
Pick-up/Drop-off
5.9
Value for money
6.9
4 locations in East Bank
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8.0 Excellent
Apr 2021
Pros:
I liked the comfort of the car and it's cornering. The staff was very nice and accommodating.Cons:
I HATE all the assists on the car. It would constantly grab the wheel and forcibly turn it back into the lane if I got too close to the line. I also could not figure out the display panel without reading the manual. Also, the wait time at the Gallatin Pike office was exceedingly long. We had to wait for them to go pick up a car from the lot and it took a long time.2.0 Mediocre
Jan 2021
Pros:
I put Nashville airport in the search but got some Enterprise in Nashville not at the airport. Poor website design.Cons:
Better website search design.10.0 Excellent
Nov 2020
Cons:
Nothing10.0 Excellent
Jul 2020
Pros:
Staff very Covid Conscious6.4 Good
Jun 2020
Pros:
The agent explained the basic operations of the vehicle, which was really helpful as I always have to search to figure each new car's set-up.Cons:
Other than a sign to state that we could not enter the office, there was no indication of where to stand outside so there was confusion on who was next in line to be served. Additionally, it was extremely sunny and hot and there were no coverings or shade to wait in. The agent did not inform me that the rental drop-off location in DC that was on my reservation is currently closed due to COVID-19, so I didn't know that I had to drop-off the vehicle at a completely different location than I had selected.8.4 Excellent
May 2020
Pros:
The employee we had contact with was outgoing, kind and friendly.Cons:
They didn’t have the car we actually booked (it was being given to another customer as I arrived) so we were switched to something similar. We were up sold on insurance coverage after being told that the Allianz policy offered online didn’t really cover anything. If we wanted to leave on Sunday there were really limited hours (12p-3p, leaving us to rent the car another day to eliminate the hassle/give us the freedom to leave when we wanted). The option to pay with my credit card online didn’t work causing some confusion before picking up the car.5.1
Okay
67 reviewsCleanliness
5.8
Comfort
6.1
Pick-up/Drop-off
4.9
Value for money
6.1
2 locations in East Bank
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Reviews
2.0 Mediocre
May 2022
2.0 Mediocre
May 2021
Pros:
NothingCons:
Everything. There was no SUV available whatsoever and that’s what I requested. I ended up with a Passat with 10 miles left of gas. The guy there told me I would have to take it to get it filled or wait for a while because they didn’t have another “big” car. When I opened the trunk to load, it was completely full of trash and boxes so I had to clean that out. I had to wash it because the windows were filthy and the inside was dirty as well. Horrible experience.10.0 Excellent
Aug 2020
Pros:
YesCons:
Thank you10.0 Excellent
Dec 2019
Pros:
YesCons:
Nothing10.0 Excellent
Dec 2019
Pros:
The staff were friendly and quick.Cons:
I had no issues.10.0 Excellent
Sep 2018
Pros:
Everyone at budget was great to work with!Cons:
My car quickly had its Check Oil light come on, but I called roadside service, and they were able to help me swap out the car without any difficulty.5.4
Okay
27 reviewsCleanliness
4.9
Comfort
5.5
Pick-up/Drop-off
5.1
Value for money
4.9
3 locations in East Bank
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Reviews
10.0 Excellent
May 2021
Pros:
Staff at pickup was excellent. Car (Camry) was even better than we expected.Cons:
Price was high, but we know that there is a shortage of cars available. Person at check-in didn't visually check out the card or give us a "clean bill of health" until we asked.10.0 Excellent
Nov 2020
Cons:
Nothing it was perfect6.0 Good
Oct 2020
Cons:
Travel plans change and you can't always be on time to pick up the car. I was three hours late and they gave my car away so I had to take a smaller car at the same price. This is not a good practice. The time set ups need to be more flexible.10.0 Excellent
May 2018
Pros:
Service at location was outstanding. The best ever & I have rented lots of cars !! Can;t remember her name, but she was the BEST !!!!!Cons:
I didn't like that Avis was part of Budget. I hate Budget & Thrifty !!! Budget let me drive a car with a cracked windshield from Nashville to Chicago then charged a new windshield to my credit card & acted like ooppss sorry when I went off on them. Thrifty agents stole my wallet with $500.00 in it & I know nothing good will come to them from it. They did throw my wallet on the road where a nice person returned it to me. This was in Greensboro, NC. Budget sucks and Thrifty is shifty!!!!!!!!!!2.0 Mediocre
Apr 2018
Cons:
The Avis pick up location did not have a car for me even though I had a reservation. I was told to go to the airport. I spent money and time on transportation to the airport. When I got there the Avis counter did little to remedy the problem and charged an additional fee (about $20) for airport taxes. I canceled the order and ended up renting from another company at the airport. Very frustrating experience.2.0 Mediocre
Nov 2017
Pros:
NothingCons:
My pick up time was noon - they were closed!! They closed at noon so I'm not sure why they gave me that pick up time. I had to scramble around to find a different rental car.