Pros: Great location for car rental from CT or NYC train. Super nice people renting clean cars . Gas close by for refueling. Seconds to interstate. Great prices! Nothing could be better.
31 Jul 2017
Poor credit card security & customer service
Cons: The agent in North White Plains, Xavier, did a credit authorization without telling me what he was doing. He proceeded to call a phone number without my knowledge and read off my credit card information to the person over the phone. Aside from the fact that he was reading my CC info to a stranger over the phone without my prior knowledge, I was very concerned because there was a lot of people waiting in line, while Xavier read all of my CC info aloud, for all to hear. I tried to interrupt him, to stop him from revealing my CC info to everyone, and he was annoyed and snapped at me.
Xavier didn't give me any instructions or info other than my contract, which he didn't even tell me was my contract. He didn't tell me how to drop off the car upon return either. He just handed me the keys and told me to find my car. Very poor customer service.
31 Aug 2017
Pros: Good value, good service - excellent rental -INDICATED 5 STARS but did not show.....
24 Jul 2016
Pros: i rented this car in the White plains city office. I needed to bring it back it on a Sunday late afternoon after office hours.So they allowed me to return it at the airport for a small fee. This made the whole experience so convenient , hassle free.
I really appreciated it the policy.
The entire process was pleasant, efficient. Maybe cause its a small airport.
The car overall was a good value.
Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.
6 Sep 2016
Pros: We thought we were getting a Ford Focus with more room. The car we got was cramped.
12 Sep 2016
Pros: Everyone were very professional.
8 Feb 2017
Pros: Pickup and drop off was fast and easy. Beauty was warm, friendly and efficient. A perfect trifecta of customer service. I will be back
17 Apr 2017
Pros: Car was clean. the pick up and drop-off was easy.
Cons: I did not find the JPS in the car save, because people can break it.
Pros: Westchester Airport is an easy pick-up and drop-off location.
Cons: Car had an interior odor, wiper blades were not adequate, interior windows not well cleaned and streaked, upholstery stained. Damage to outside of the car had not been noted.
20 Apr 2017
Fast service great value for your money
Pros: Gr8 value for your money
Cons: Everything was good
15 May 2017
Pros: Dropping off the car at Westchester Airport was also quick & easy.
22 May 2017
car not available
Cons: When we got to the terminal they told us they only had a 12 passenger van, not the economy size car we reserved. So we ended up ubering around all weekend.
25 May 2017
Pros: The car itself, a Kia Optima, was fine, clean, comfortable.
Cons: It took too long at the counter. When I got to the parking lot to claim the car from the assigned space, a different car was there, so I had to wait another 15 minutes for my car; they wouldn't give me the Camaro sports car sitting in my space.
11 Jun 2017
Pros: The car was clean and the customer service was great. No issues when driving.
13 Jun 2017
Pros: Easy to pick up and drop off. It was all fine.
Cons: It was all fine.
26 Jun 2017
Pros: Unfortunately, I don't know his name, the man at the counter for Budget at Westchester County Airport is excellent. He's friendly, knowledgeable, and accommodating! Sometimes he's at the Avis counter also! Great employee, don't lose him!
3 Jul 2017
Pros: Vehicle and customer service was excellent
9 Aug 2017
Pros: Accessibility to late hour return. The car was great-enjoyable experience from Budget at the last moment.
Pros: Was a quick in and out at pick up and drop off--very friendly too.
19 Sep 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
29 Sep 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
3 Apr 2017
Enterprise is great
Pros: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Cons: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
26 Aug 2017
Pros: I love everything about this company but most importantly I absolutely LOVE the fact that you can keep your original rate if you may need to extend your rental. Emergencies and changes of plan happen and keeping my rate at its original price really helped a lot. I think there are a lot of things that set this company apart from other rental companies, but that was by far the most brilliant idea they could have come up with and it definitely sets them apart. They're willingness to help and not take all of your money was refreshing as well. Every one was completely helpful at 15 tarrytown rd in White Plains. Thank you Enterprise!
19 Sep 2017
The best car rental experience
Pros: This was by far the best car rental experience we have ever had. They bent over backwards to accommodate us. They gave us a great deal and a free ride to the train station. Beyond expectations!
17 Oct 2017
Cons: THE FACT THAT I CHANGED AND THEN CANCELED THE RESERVATION AND YOU GUYS ARE STILL BUGGING ME FOR A RESPONSE TO THIS SURVEY!!!! IF I HAD THE NEED, I WOULD'VE USED THEM--I DID NOT, HOWEVER.
3 Jan 2018
Pros: Received the car I ordered. Ready on time for pick up and was clean.
Cons: Because I booked through a 3rd party vendor, the agreement was not spelled out in the email and the insurance policy was unclear.
27 Oct 2016
Easy return (I hope)
Pros: Enterprise not open when I returned car at 6am. But it was very easy to return key inside terminal at White Plains airport.
Pros: Our rental agent at the White Plains Airport was very friendly and helpful. She upgraded our car just to be nice which was great! Returning the car was easy and the agents were fun and had a good sense of humor which always puts a smile on your face. Great deal for the money!
14 Nov 2016
Pros: Everyone and everything was perfect!!
28 Nov 2016
Quoted price extremely innaccurate
Cons: Price ended up twice what I was quoted
6 Dec 2016
Great Customer Care!
Pros: I was respected, and valued by the Alamo reps.
Cons: Nothing I can think of at this time.
22 Jan 2017
Quick and easy
Pros: The entire process was quick and easy...the staff inside the airport and in the lot were friendly and courteous. The car was zippy and cute. Wouldn't hesitate to rent from there again.
20 Feb 2017
Pros: Upgraded to a Camry
In and out service, no line no wait
price was less than half of competitors.
28 Feb 2017
The best rental experience
Pros: The person at the desk was extremely helpful and kind. Then, when I went outside to get the car, someone had pulled it out of its spot and was waiting for me. They also offered to help with my bags, phone pairing, and navigation.
Cons: They didn't adjust my drop-off time when I picked up the car later than planned.
8 May 2017
Pros: The counter person was excellent. She had a great attitude and was very helpful. I booked in advance and it was a very easy and quick process to get the car.
Pros: Got to counter at 11:15 for 12 noon rental, 45 minutes early for pickup. Yet as I was signing for car,?i realized my rate had gone up. She told me it was because she was charging me an extra hour for pickup. She didn't mention that I was early, nor ask if I wanted to drop off at same time or if I'd be returning at 11:15 on Sunday. Just tacked on extra. when I asked about it, she and the other agent at the counter both had a huge attitude attack and became incredibly snippy.
They were very slow and disorganized and seemed confused about where my car was. I finally got out to parking lot and was pulling out, when the parking lot agent ran after me waving frantically. I stopped and he said "They want you to come back into counter". I told him I was late and asked what the problem was. He said "Theh gave you the wrong car and they need you to bring the keys back to them." The parking lot guy apologized...I told him they needed to get their butts up (sorry), and bring the keys out to ME quickly so that I might be on my way! 10 minutes later, the counter agent strolled out and gave my car to another customer and then made me unload and carry my own bags to another car (essentially the SAME car/diff color)! Seriously rude. Not sure I ever want to rent from you guys at HPN again!
Cons: Disorganization and ATTITUDE
Next to zero customer service.
6 Jul 2016
Fast and convenient!
Pros: Easy check in. I was at the counter less than five minutes and in a car!
26 Aug 2016
Pros: White plains airport is an interesting one. The rental lot is quite far from the check in counter. After the first car reserved was a large SUV and I requested a small sedan, I had to walk back and forth between the lot and counter a few more times than wanted. The agent at the counter more than compensated my trouble and upgraded my car to a Mustang, and kept the same rate! Made it all worth it!
9 Jan 2017
Pros: Easy convenient and pick up tight outside terminal doors in parking lot