Pros: the customer service was awsome
loved the ride
Cons: cant think of a thing
4 Dec 2016
Quick and easy
Pros: I liked I was able to pick my rental from 2 choices and not just handed a key.
Cons: I didn't like not being greeted as soon as I walked in the door or even being acknowledge. I was ignored until it was my turn. Then when it became my turn I was treated courteously and transaction went smoothly.
7 Jan 2017
Pros: I really like that you pick the customer up and take them to the car. Such a great convenience.
Cons: The car wasn't clean inside
25 Feb 2017
Pros: Customer service
21 Feb 2017
Excellent Customer Service
Pros: In the middle of a family medical emergency I needed to get to Idaho fast, the airlines wanted $500 each way, but Enterprise came through with the price, the perfect car and flexible return dates.
19 Apr 2017
Rented from Vancouver, WA
Pros: We reserved an economy car, but when that wasn't available they upgraded us for free without any attempt to upcharge. They also gave us a little break on the fuel cost since the replacement vehicle (Expedition) wouldn't get as good of gas mileage as we planned for our trip. The staff was very helpful and polite.
31 Dec 2016
Pros: Great customer services, courtesy call. Van is comfortable seating 7
16 Apr 2017
No car with reservation/insurance cost ridiculous
Pros: There wasn't much to like.
Cons: Made a reservation and received confirmation. Arrived at rental and there were no cars.
Insurance was another double the rental cost making it 3 times more than advertised.
Half full on gas but was told to fill it up before returning.
Absolutely cannot see the point in using Enterprise again.
26 Oct 2016
Pros: Location, comfort of car.
Cons: The talk I was given about buying third party insurance that was offered through the website when I made my reservations. Then she didn't give me the necessary paperwork to leave the lit with the car. Departure was delayed while it was figured out! Was also given a gas guzzling car when I ordered a mini van!
Pros: It was clean and smelled nice when we picked it up.
It was comfortable and had many hi-tech features like a USB port and Bluetooth
It was fuel efficient, we got 18.5 MPG
Lots of storage space in the back for our luggage. (We had 5 passengers)
Cons: By the end of the 7 day trip I was wishing that I could electronically adjust my seat, but I think that was more about being in the van for 7 days and less about the van.:)
19 Aug 2016
Brand New Nissan Rogue
Pros: The car was brand new and super clean. I thoroughly enjoyed driving the car. It was comfortable and had reasonable acceleration.
Cons: Upon exiting the airport garage, the attendant was very rude. The manager on duty happened to come by. He was very friendly and receptive. He apologized and explained that he's regretting the decision to hire contractors for this position. He said he appreciated my input and would use it as an example at his next meeting with the bosses. He may be lying through his teeth, but he was very nice and easy to work with.
22 Aug 2016
Pros: Pickup and drop off was fast
Cons: My car clearly had a smoker using it previously and felt like it was cancer ridden. I also found a bunch of pretzels underneath the drivers seat. It was disgusting.
23 Aug 2016
Cons: Was not able to use my AVIS preferred number in order to speed through the rental process. Please make it clear at the outset that there is cost to the discounted prices in terms of poorer service quality such as inability to associate the AVIS preferred identifier with your reservation.
28 Aug 2016
Pros: The car was clean and the return was very easy.
Cons: There was some pressure to buy insurance on the rental car.
18 Oct 2016
Customer service was very good
Pros: fast and informative car was ready and exact location was specified.
22 Nov 2016
Pros: Mitsubishi Lancer is a great car for one on the road.
In town dropoff is less hassle and much cheaper than airport.
One way rental was cheaper than I expected.
27 Nov 2016
Pros: Agent when I picked up the car did a great job making up for where Avis let me down
Cons: Car I reserved was not available
26 Feb 2016
Make sure you have a steller credit report
Pros: Absolutely nothing good to say about avis other then I will never take my business there, and so should you.
Cons: Getting the run around with what card i can use and cant, on top of that you have to have a perfect credit score in order for them to even rent a car. Thats just wrong and creates gentrification of class. So if you have lots of money and a perfect credit score, then by all means rent from here. If you are an average American who works hard and doesn't meet their requirements, don't bother stepping foot in their store. I was treated so much better by their competitor that i will be doing business with their competitor and recommending anyone to never do business with Avis. The policies that Avis has in place is just plain wrong.
Pros: The price. The Kayak price was less than half the Hertz direct price.
Cons: The upsell. I had to pay an extra $15 for a "premium" van (Town and Country) that is exactly the same platform as what I signed up for ("Grand Caravan or similar") because they wanted to put me in a Nissan Sentra, which is smaller.
The "we'll sell you LDW but it's for two days not one" on the Kayak site. Hinky. I bought it direct from Hertz for more per day but less overall.
The van. Oh. My. God. I'm so glad I don't own one of these. The driver's seat is among the worst I've encountered.
5 Oct 2016
Pros: drop off was a breeze and charges were exactly as quoted.
Cons: pick up was a bit slow since the agency only had one employee who was responsible for pickup/dropoff and cleaning of vehicles.