Cons: You don't accept debit cards...unless I have a return airline ticket, which makes no sense if I live locally (which I do) and am renting a car for a short trip.
24 Aug 2016
Pros: Great service
12 Sep 2016
All great except drop off at St. Louis airport
Pros: Picking the car up was efficient and was quickly on my way. The rate was very good. I believe i was bumped up or else the cars were larger than i expected. In any event the Jeep i rented was clean and very comfortable.
Cons: I was disappointed the airport was the only location i could drop the car. Few if any other Alamo locations in the St. Louis area had after hours drop available. In addition, the signage around the airport directing a driver to the rental car drop location could be much improved. I missed a turn and almost gave up just before i found the Alamo location.
23 Sep 2016
Pros: Staff was helpful and available when we needed them!
23 Sep 2016
Was unable to rent.
Cons: It wasn't stated that a $200 drop fee would be required for a one way rental. We were unable to rent from anywhere and weren't able to make our trip. Please make sure to clearly state this to future renters.
27 Sep 2016
Pros: Friendliness of the associate
Cons: The lack of cleaninness of the vehicle. I felt like it had just been dropped of by a previous user right before we picked it up
Cons: We ordered a specific size vehicle at least a month before pick-up. When we got there, the vehicle was not available and they needed to search for one so we conveniently had to be "upgraded" for $30 additional dollars per day to the vehicle we had.
No instructions on car features - just given the keys and allowed to leave.
Cons: I was disappointed that no one was at the KIOSK to return my car. I had had a long trip and was suffering back pain and had to locate the Dollar Car Rental station inside the airport. Thankfully there was someone inside the airport to assist me w/a wheelchair so that I could navigate the long corridors to return my keys and to find my departure date.
Hours of operation would be good information to post on the KIOSK. Thank you for allowing me to mention this.
13 Jul 2016
Pros: Vehicle was a good size. It handled well. Gas usage went well. Liked that the car was not black which would have made the hot day worse. Also like CD player that came with the car.
13 Jul 2016
Pros: Car was great but thought i was getting a full size from the Kayak
Cons: The Kayak website is misleading. I put in a full size but got a special/generic. My fault because I did not closely check my reservation. Cost me an extra $40 to upgrade.
After 5 minutes of driving flat tire light came on
Pros: It was clean and easy to pick up and drop off
Cons: I didn't like that i didn't feel safe driving in the car with low tire pressure in a really bad storm. I had to get out in the pouring rain to air up the tires really late at night. That was not pleasant
4 Jan 2016
Live Roach in the Glove Compartment
Pros: Not much of a line in the airport when picking up the car.
Cons: The live roach in the glove compartment was very off-putting. This isn't Hertz's fault, I don't think, but, the NOLA airport needs better signage for picking up cars when one is coming in from the street, rather than from an airplane.
18 Jan 2016
Cons: The individual at the counter attempted to gouge me with extra cost. I always use Hertz so I waa quickly alerted something was wrong. In addtn there were extra cost added on, such as car being returned at the time stated on the kayak reservation which the agent at the counter attempted to charge extra for. I'm not happy and will likely not use hertz anymore at Tulsa airport
27 Sep 2016
Pros: Pick up and drop off was convenient
Cons: Car was dirty service was lacking. Condition of car was fair. And the price was a lot more then the charges that was quoted to me
Cons: I waited over three hours after my reserved time for them to provide a car and the car they provided was not a full size. When I contacted customer care they refused to adjust my rate or offer any other compensation.
14 Jul 2016
Closed and reservation not on File
Cons: The counter was closed and a sign directed me to Budget Rentals. They were also closed and another sign directed to Avis. They had no record of my reservation.
23 Sep 2016
Was not clear where to pick up the car and no one
Pros: Was fast to get thru the paperwork. Not the usual long time it takes to sign in many places, verbose data from employee...
Cons: Was not labeled well about where to get car. Had to walk around clicking lock on the remote till I heard the car beep. No one to help.