Pick up took two hours. They were very short staffed.
made a reservation came in. They told me to go to the main desk after I walked into the parking lot and there was no one there so then I had to walk back and it took me about an hour and a half to get no results I ended up canceling and going with anotherprovider because they didn’t have any cars ready.
The location inside the airport was closed, so we had to walk far to the parking garage and then to Hertz. It had been a rough day with flying and Danny wasn’t helpful. He was slow at everything, a line was building up and the other employees weren’t jumping on a computer to help. Danny asked if I wanted the toll option and I said no, he didn’t like my answer and wanted to confirm, and I kind of snapped. He needed to turn on his hearing aid and listen and read the room. Just the way he handled situations wasn’t the best. I had used a debit card to pay online but then when we were at the little kiosk, he was a little snarky about debit cards and so I was like would you prefer a credit card and he was all giddy and said yes, so I used my debit card. Everyone had been trying to get home and our flight was diverted and a lot of flights were cancelled. Danny should’ve read the room and not acted the way he did. He shouldn’t have kept asking after I said no. Someone else should’ve been on a computer to get things going faster. The car was ok, good price, but not as comfortable as I expected.
Understaffed, and insufficiently trained employee that was left to fend for himself made for an incredibly long wait to pick up a pre-reserved vehicle. Also paid almost double the daily rate online for a sedan when a walk in rented a pickup truck for almost half the daily rate I was paying. Awful experience.
We reserved and paid for our car months in advance. But when we landed and after waiting in a long line, we were told they had no cars and they couldn't even give us an estimate as to when they would get cars. We called customer service and they found a car available in a nearby location but wanted to charge us 3 times the amount we already paid. I can understand if it's a bit busy sometimes, but it would be nice if Hertz could at least make an effort to make things right. They didn't seem to think they had an obligation to honor their contract. A few hours later, we did eventually get a car, but this was very stressful as we didn't know if we would get one at all and our destination was far from the airport. Another thing I didn't like is that it looks like Hertz gouges its customers on toll "convenience" fees.
