Cons: Pick up was awkward, there were no appropriate signs at the resort as to where it was. The woman at the bell desk gave poor directions, at best.
The car did not have a full tank when I picked it up, however, I dropped it off with the same amount and that seemed sufficient. The rental person attempted to tell me that if they fill it up on return, it's the same price as if a customer does. WRONG! Read the fine print, glad I did, it's $9.99 per gallon if they fill up FOR you. Soft credit check a necessity if you rent with a debit/credit card...good to know! Also, part of the body of the car (in two areas) began flapping in the wind as we drove! We pulled over to attempt to properly adhere them. Did we mention this to them? NO! The fine print states that whether or not YOU caused it, if anything happens to the car, it's YOUR fault! ....No, I'm so not kidding right now. I highly recommend the fine print reading!
23 Nov 2015
Pros: Clean car, good service by attendants
28 Nov 2015
the worst rental service
Cons: I have reserved a car for rental and thought this was a really good deal but they end up letting me pay double the price of the car rental from when I booked online
25 Dec 2015
Pros: The guys at the Dollar at Chaparral Suites Hotel made drop-off a breeze. They were super courteous and professional. I would definitely rent from Dollar again.
29 Dec 2015
Pros: good value
9 Mar 2016
Slow derive, dirty car
Pros: Mazda 5 hatch back was a smooth ride comfortable
Cons: Very slow representative upon arrive to pick up car. I was there for 45 minutes to an hour to get in the car. Car was not cleaned, oil sticker was 5k miles over. Gave us the wrong keys to the car which held us up even longer. Offered no discount for dirty car, representing was honest and said car just came from phoenix airport and was dirty, however when I asked what she could do for us she said we can have it cleaned but you will have to wait for us to take it to car wash.
28 Mar 2016
great check in
Pros: great speedy check in, speedy check out
Cons: went to pick up the car at 5pm per my appointment and got there at 5;15 and it was closed and had to come back the next day for the car.
1 Apr 2016
Wouldn't honor internet price
Pros: My big issue was I had a Kayak, confirmed price that the salesman stated didn't matter. That he needed to add additional fees, even though the price did include taxes an fees.
It also appears that he added additional cost as protection that he said would be returned at drop off ... That was not.
Martha, the salesperson there when returning, tried to apologize and make some concessions.
The original salesperson was Done. Terrible!
Cons: See above. Cost different that internet confirmed price.
9 Apr 2016
Dirty, smelly, unhelpful
Pros: Car was a newish nissan, worked fine.
Cons: Attendant refused to do walk around. Car was dirty inside and out when I picked it up. It smelled of tobacco smoke badly and attendant just sprayed it with cheap aerosol spray, the car was unacceptably smelly. The location was very difficult to find. I've been to the hotel and conference center several times for conferences but the sign is impossible to see until you're standing in front of it. I'd never have known it was there if I hadn't asked.
Pros: - Staff was very friendly
- Car was clean and in averaged condition
- KAYAK was the only platform where I could choose a Pick-Up car
Cons: - Extra charge for ever little thing, so I payed almost the double of the KAYAK offer.
- Tank was not full but I didn't realize at pickup so I can't proof. At other companies I could always rely on this.
- No cover or insurance included
- Just basic interior
22 Aug 2016
Pros: Kayak saved me alot of money on the car rental. The process was very smooth.
17 Oct 2016
great rental experience
Pros: Great experience, decent rate for the area. When receiving car, the seat was at an odd adjustment for me, an employee (Jeff?) came right out to show me how the adjustment on that vehicle worked. Next time I visit I will do my rental exactly the same way with the same store.
23 Nov 2016
Best way to rent a car
Pros: The best way to rent a car in Phoenix/Scottsdale is to rent in town and not from the airport.
Cons: Distance from our resort of the rental car company location, but worth it given the value we rec'd.
4 Dec 2016
Rental that never happened
Pros: Nothing - did not rent car
Cons: Flight was late arriving from SLC. Called office to try to arrange either an after-hour drop-off or pickup at another Hertz office. Person who answered phone at rental office could barely speak English. We tried for quite some time to communicate our needs, but were not successful. Unfortunately, I do not speak Spanish. The renal was not waiting for us when we arrived.
11 Dec 2016
Pros: Cleanish car and facilities in convenient location
Cons: 45 minutes late on pick up and didn't clearly explain drop off time, so I was charged an extra day even though dropped car off at 2pm
3 Jan 2017
Pros: Enterprise is one of the best. I had an excellent car for a great price. Dave B
2 Feb 2017
Truth in Lending
Pros: Everything was as promised in the confirmation. This location provided added value with their enthusiasm, friendly can do attitude, and a complimentary ride after car drop off.
17 Oct 2016
Pros: They brought the second car to where I was staying, which helped and were courteous.
Cons: The location didn't have the car I requested ready. Gave me a car that had been returned with a low tire. No map. They had "run out". I had to exchange the car because the tire started to lose air again. The replacement had not been washed. We had to take the car to a different location to return it, because they were closed Sun. morning.
26 Oct 2016
Pros: New vehicle with only 700 miles, Drove great.
Pros: The woman running the location in Phoenix was great!!!! Informative and very helpful. Will rent from that location again.
20 Feb 2017
Great place - much cheaper than renting at the air
Pros: Clean & friendly
Cons: push extra buy ons
22 Feb 2017
Cons: Staff member @ this location was hardly interested in any sort of customer service. Was told that showing up later than the scheduled pick up time meant the car would not be ready for some reason. Waited @ location for 30-45 min for car (with metal rubbing on metal each time passenger door was opened) to return. In the meantime, there were multiple other cars that were not being utilized for any reason. First time I've had an experience like this with Hertz and hopefully the last.
17 Oct 2016
They weren't open when I went to pick up the car.
Pros: Never drove it
Cons: I completely wasted my money. The dates for the rental could not be changed.
16 Oct 2015
Cons: The car wasn't clean, the staff the "greeted" us when we came in was rude. Charge was not what we saw on Kayak.
6 Dec 2015
Get employee help
Pros: Customer service at the pick up facility was extremely kind and helpful!!
24 Apr 2016
Great pick up location
Pros: This was a wonderful location to pick up. Nice staff and fast service.
15 Jul 2016
Good location, great service
Pros: Excellent customer service upon pickup and drop off at the Hayden Rd location. Rented the Chevy Impala and it was surprisingly comfortable and had a lot of power, too. I enjoyed driving it a lot.
Cons: Pestering about purchasing insurance. We get it, most people rented a car or two or three.
The hours of the location did not allow for an after-hours drop in which was inconvenient.
Check in check out process could be quicker.
The vehicle was dirty and you can tell they did not take a look inside as I found wrappers and spare change.
23 Feb 2017
Cons: It was a new car with 400 miles. It was dirty on the outside and dusty on the inside. It did not have any windshield washer solution. Obviously the car wasn't checked before I drove it.
3 Apr 2016
Pros: The serviceminded guy who helped us change our drop of station. We were not that pleased with the woman who helped us when we picked our car up, she was almost rude but we overcame that since the man was so mutch better to us.
We're also very pleased with the price.
17 Nov 2015
Poor customer service
Pros: Car was clean
Cons: Tank not full when received at northright scottsdale location. About an 1/8 tank shy of full but had just pulled out of parking lot and didn't want to go back because woman rental agent had been abrupt, rude, never smiled; poor customer service. Also my reserved rate of $174.25 was not honored. I was charged approx. $65 more for the base rate plus an additional $200 hold.
3 Oct 2016
Pros: excellent, welcoming service person. fast processing in and out.
Cons: no negatives.
30 Dec 2015
Pros: Great rate - convenient location - pleasant employees - comfortable car with excellent gas mileage.
9 Jan 2016
Great experience, smooth transaction!
Pros: Pickup location convenient and very efficient. We didn't have to wait long.
Cons: Car wasn't wiped down on the inside prior to our rental.
Pros: Easy pick-up & drop-off
staff member was accommodating
Cons: car was not clean to typical Avis standards: dog hair in rear of vehicle, windows needed a cleaning
19 Jul 2016
Pros: The journey
Cons: Told I got a free upgrade only to be informed at the other end I was charged. Some roadside assistance charge added as well without my knowledge. Customer service don't want to know.
Never again Avis!!