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2 locations in Rockford
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10.0 Wonderful
Oct 2022
10.0 Wonderful
May 2021
Pros:
Staff was very friendly and accommodating, fast and easy pick up.2.0 Poor
Feb 2021
Pros:
They were very quick at pickup so I didn't have to spend too much time waiting for a car.Cons:
Hidden fees. My pickup and drop off times were 5pm. The store charged me for an extra hour when I arrived at 4:35pm. I returned the car in- store a few minutes before 5pm but I was charged an hour late fee even though the store closes at 5?8.0 Very Good
Jan 2021
Pros:
Kind of car10.0 Wonderful
Dec 2020
Cons:
After picking up the vehicle I found that it was not thoroughly cleaned which means it probably was not sanitized. There was food in the back floorboard, change in the cup holder, and other people's masks under the seats2.0 Poor
Dec 2020
Pros:
No staff was rude. Car was filthy. Place was closed an hour earlier than it was so suppose to.3 locations in Rockford
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8.0 Very Good
Feb 2021
Cons:
The prices are ridiculous due to the extreme deposit for the vehicle.2.0 Poor
Jan 2021
Pros:
They cancelled my reservation!! They said they are over booked and have no cars available4.0 Mediocre
Jan 2021
Pros:
Decent vehicleCons:
Vehicle was dirty inside.8.0 Very Good
Dec 2021
Cons:
Drop off parking lot was not well marked for specific rental company. The lot was exposed to bad weather and was icy when I arrived. The walk to the main entrance was challenging.10.0 Wonderful
Dec 2020
Pros:
Pickup and drop off were both quick and easyCons:
Car squeeked when ac/heat was on. Slight annoyance, no impact on the car though7.6 Good
Nov 2020
Pros:
Easy drop off. Good car choice.Cons:
Cleanliness of the car wasn't very good. Long pick up process.2 locations in Rockford
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3.6 Poor
Jul 2020
Pros:
Rockford airport Avis personnel don’t care about customers. Allegiant airlines moved my flight to come in at 8pm. Avis employees would not stay or come in so I could pick up a rental car. Unacceptable and unprofessional. Avis doesn’t care !!!!!Cons:
Had an employee stay allowing Me to rent / pick up a car.10.0 Wonderful
Jul 2019
Pros:
Easy process; great car4.8 Mediocre
Oct 2017
Pros:
PriceCons:
The left turn signal did not work, I think it was a bad bulb. Every time we made a left the turn signal sound would be very rapid.10.0 Wonderful
Sep 2016
Pros:
friendly, courteous service2.0 Poor
Apr 2023
10.0 Wonderful
Oct 2022
2 locations in Rockford
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6.0 Okay
Apr 2021
Pros:
Typical rentals car placeCons:
They ran my credit; all to tell me I couldn’t get the car. I’ve rented in several cities and rarely ever need a credit check to rent a car. Never again2.0 Poor
May 2020
Pros:
NothingCons:
They called me the next morning and told me they did not have a rental for me. So maybe check your inventory before letting someone book a vehicle.3.2 Poor
Oct 2018
Cons:
Reserved a premium sUV (Suburban) as traveling with 4 adults and 3 children in car seats. Was given a full size suv (Tahoe) even though the same agent called 3 days to confirm asking if I needed a suburban premium suv. At gate when I tried to add my dad as a driver agent said he’d waive charge. Then handed me keys and said the Tahoe was all ready. When I said I didn’t want a Tahoe as my strolled doesn’t fit in back with our 7 passengers and luggage he said that was all available at site. Offered a second vehicle to rent which we didn’t want as I already paid for and reserved a suburban. I had to call national customer service who’s only solution was for ME to drive 1hr+ away to exchange car! Then offered to refund only $50 for mishap. I had paid $66 more for premium rental so demanded at least that back. I won’t be renting from Budget again if they cannot provide rentals they advertise as available.2.0 Poor
Jun 2017
Pros:
NothingCons:
I made reservations weeks in advance. Was called an hour before I was to pick up the car and was told there wasn't one available.8.0 Very Good
May 2017
Pros:
Very kind customer service person. Upgrade without charge! :)Cons:
It was not really clean5.2 Fair
Feb 2017
Pros:
new car and nice bluish color; easy to pick up car and drop off car (except NO drop off sign that says Budget-I had to park and walk in to ask where to park the car). I'm not happy to spend $100 a day to rent car but it was the cheapest price available so happy about that.Cons:
ALL DIRTY WINDOWS, inside perfume smell was annoying, drop off guy had lack of communication and charged wrong credit card becuz he didn't ask me-he assumed I wanted same card charged. I expected he would ask for my charge card and my signature. He credited my account and took a different card but I did not want a charge and a credit on that card. Then the words he used seemed he was blaming ME. He was Not very apologetic at all. Plus he was RUDE to the people behind us when we left the counter.One location in Rockford
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4.0 Mediocre
Mar 2019
Pros:
The stag at the desk was extremely helpful and the work space was clean and tidy.Cons:
You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.6.0 Okay
Aug 2018
Pros:
Employees on both ends were great period friendly and informative. Car was cleanCons:
Car was not ready. Windshield was chipped, brakes were grabby2.0 Poor
Dec 2017
Cons:
they did NOT have the car! what's the point of a reservation!7.6 Good
Dec 2017
Pros:
They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.2.0 Poor
Apr 2017
Cons:
Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.10.0 Wonderful
Sep 2016
Pros:
I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.One location in Rockford
One location in Rockford
One location in Rockford
Most popular car type | Intermediate |
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