Pros: The car was great. The people I dropped it off with were excellent.
Cons: They guy who got me sorted at the beginning tried to give me a totally different (and not as good car) and was a bit rude about it. Then he tried to upsell me on a number of things and disparaged me for not taking them. Not good sales technique and not good customer service.
8 Jun 2017
terrific customer service and fantastic New SUV
Pros: Very courteous customer service. Easy registration, pick up and drop-off. SUV was in very clean and new condition.
Cons: When I tried to extend reservation one additional day, the call center quoted a price more than double what was printed on contact at Rochester pick up location and would not honor the price on the contract that was printed in Rochester.
16 Jun 2017
They did not honor the price I received on kayak!
Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!
4 Jan 2016
Pros: The drop off process was quick. It's good to get there on time.
10 Jan 2016
Pros: Nice car
Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!
11 Jan 2016
Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200.
I was also inadvertently told the wrong return time.
9 Feb 2016
Pros: Vehicle was clean, reliable, and very comfortable.
Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.
1 Jun 2016
Pros: Great price, easy pick up and drop,off, nice car
17 Jun 2016
Pros: The booking process was very smooth and we got a good deal by booking via mobil phone
Cons: The first car rented was dirty and smelled, took back and got another car which was damaged and smokey in the interior. I have rented other company's but looks like hertz is not reinvesting back into there cars. Would not rent again.
18 Apr 2017
Cons: When we went to pick it up Saturday around 1pm they were closed. We never did pick it up.
24 Apr 2017
Pros: Price and location
Cons: No cruise control. Only 1 setting for intermittent wipers. Uncomfortable seats
9 May 2017
Pros: The process was easy, efficient, and the customer service was great.
22 Mar 2017
Pros: Service was fast and easy, very friendly and knowledgeable. Will use them again and have recommended their services.
Didn't like that I didn't have inspection sticker on window, made me a little nervous that may get stopped. But all was good and I didn't
3 Apr 2016
Pros: Very quick
Cons: Nothing wrong.
9 May 2016
Smelly, Rough ride, EXTREMELY Disappointed
Cons: The smell of the car was intoxicating. It smelled liked cigarette butts were attempted to be covered up by febreze. Additionally, the engine was so loud, I could hardly hear anything.
8 Jul 2016
Outrageous additional charges
Pros: Clean vehicle, friendly staff at pickup.
Cons: I made a reservation for a pick up in Rochester and a drop off at JFK. I called to apply my AMEX certificate, and Hertz gave me a new confirmation number, but they didn't say anything else changed. My original reservation was for about $420 for 4 days, or just over $100 per day. When I went to pick up the vehicle, I was offered a "sale" on an upgrade of $30 per day, which I took. Then when I went to drop off the vehicle, they claimed that the cost would be higher due to a drop off at a different location than the pic k up, even though that's what I was quoted and reserved. I ended up paying $650 for 3 days! That's more than double the daily rate I was quoted!! I let Hertz know of my frustration, and they said "As a goodwill gesture, we will remove the upgrade charges on this rental," which was a mere $30 per day. I gave them the opportunity to honor my original quote, and they still overcharged me by double and called it a "goodwill gesture." There are plenty of rental car agencies out there. Pick a different one.
20 Dec 2016
Pros: Quick service
6 Mar 2017
Chrysler Town and County rental
Pros: Great gas mileage. The seats were very comfortable.
Plenty of room. Nice vehicle if it were New!!
Cons: The windows were really dirty inside, the left rear sliding door had been damaged before we had the vehicle and there was no lock on it. There was even old tape on the outside where someone had taped the door shut. The door wouldn't lock at all, so every time we stopped for more than a few hours we had to take everything out.
The the van came with a Hertz gps built in that locked up more than half the time , getting stuck on the same spot until it reset it's self. The the power switch on the gps didn't work either!!
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.
4 Jan 2017
Pros: The staff was friendly and helpful. We were offered and accepted an upgraded at not cost.
Cons: I assumed they ran a shuttle to/from the airport. Wrong! Upon calling after landing, was told they weren't allowed to run a shuttle on airport property. So, had to take a taxi to/from their location. Extra cost subtracted somewhat form otherwise great rental price. The fact that shuttle was not available should have been made very clear on website.
13 May 2017
Pros: good experience
Cons: excellent customer service
21 Dec 2015
Pros: Customer service was very speedy and friendly. Got me to the car with all payments and paperwork done in less than 10 minutes.
Cons: A little expensive for drivers under 25.
2 May 2016
Pros: We received an upgrade. My daughter loved the sunroof.
26 Jul 2016
Pros: The service. Was excellent.
Cons: Everything was good.
30 Oct 2016
Pros: Picked up and dropped off the vehicle with ease. The associates were very helpful.
6 Dec 2016
Pros: Pickup was excellent. The people at desk were very friendly and helpful. They actually HAD a choice of 3 vans for me to pick from. The last time I rented a VAN from another agency they had NO VANS when i went to pickup. They also took the time to show me all the gadgets on the van and how to use them. Very impressed.
Cons: I didn't like the drop-off but was probably due to the airport location. There was absolutely no one in the garage where I dropped the van, and no one in the terminal. I wasn't sure exactly what to do with the van and keys, so I took a lucky guess. I hope I was right, no one there to confirm anything.
7 Jun 2017
Overall a good experience
Pros: The representative was friendly, prompt, and accommodating.
Cons: Did not have the mini van I ordered. Offered me a 12 passenger!
Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!.
Windshield wipers we're poor.
Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
27 Dec 2016
Excellent customer service
Pros: All the staff that were very attentive at the beginning of the rental and also at the moment of returning the car.