Pros: Very customer oriented. I had an issue with the AC and I thought I was going to have a hard time exchanging the vehicle. To my surprise, there were no questions asked and they immediately gave me another vehicle and deducted a day rental from my final bill. Excellent service!
Cons: Reserved a small SUV and when we got there all they had left on the lot was ONE a compact car. We were driving 900 miles to rent a truck and ,over belongings across the country. They attempted to find us another car locally but contractually couldn't call the airport because they didn't have reciprocal agreements with them. I was able to find a replacement with my cell phone so we left without the rental and got another at the airport - from Enterprise.