Cons: had to wait 30 minutes for a car to be cleaned even though I got there an hour after my reservation time
29 Jun 2017
Pros: service and vehicle were both excent
15 Jun 2016
What a deal!
Pros: We had the best experience with our little Rav 4 and put many miles on it through the Badlands, Black Hills, Yellowstone, and Glacier NP! We couldn't find a better deal on it anywhere and highly recommend Alamo
24 Jul 2016
Easy pickup and drop off!
Pros: Kia is a great car!
Cons: Drop off was not at airport, but shuttle was ok!
2 Aug 2016
Awesome gas mileage
Pros: Super gas mileage; ample room for luggage for two people on a long trip; super turning radius,which came in handy quite often as we traveled.
Cons: Return of car rental for a 6 am flight was confusing.
5 Jul 2017
Pros: Getting the car was quick and hassle free, as was dropping it off.
10 Jul 2017
Best rental deal ever
Pros: Great customer service and I loved the upgraded SUV
Cons: No complaints
21 Aug 2017
Pros: Quick service
Cons: Didn't know how to return it
23 Aug 2017
Pros: Staff at Rapid City Airport were really good, very polite, efficient and helpful
Cons: being very picky but car was a bit dusty on the exterior on some panels where the car wash wasn't completed properly
7 Sep 2017
Cons: having to go out and check the car and come back with more damage than what was initilay on the damage report. finding the car was a trick because it was in the wrong spot. otherwise very good experience
Pros: Fast friendly service from Hertz. Good gas mileage and yet great mountain climbing power from the Dodge Journey.
Cons: Them rouse control was hard to turn on. Th button was intermittent and Mia functioning.
9 Jul 2016
Poor customer service
Pros: The car itself was nice
Cons: Customer service was poor. Pickup was not ready with carseat and attitude from lady at drop off probably turned me off of Hertz from now on.
18 Sep 2016
Was very quick both pick up and drop off
Pros: Very friendly
28 Oct 2016
Great rapid city rental
Pros: Very comfortable car, kind and helpful personnel, convenient airport location, great value for the price!
Cons: We had to wait about 30 or 40 min after our pick up time. Not a big deal to us, but could be a problem to someone else.
20 Dec 2016
Pros: Ease of renting and friendly customer service. Very easy to drop off in Phoenix and free shuttle to terminal.
19 Jan 2017
Pros: Very helpful and polite at pick up.
Cons: Did not like the car! Not comfortable! Handled like a sinking boat!
15 Feb 2017
Friendly Efficient Staff
Pros: We were greeted immediately and given excellent customer service. When asked about additional insurance, I inquired what was needed if we were to hit a "deer" and they were very honest about what coverage we needed.
14 Apr 2017
Pros: The employees at Hertz were great! The vehicle was great as well.
Cons: nothing, everything was great
22 Jul 2017
Pros: Car was fine.
Cons: Terrible customer service in rapid city. Tried to pick up the car at 8am. The crew did not have a car reserved or ready by 9:00. Forced me to speed to Denver to catch a flight.
28 Aug 2017
Cons: The car was dirty inside and out with dirty paper towels in the glove box.