Pros: No prepayment and no direct loss from not completing the booking.
Cons: Difficult to find since the rental location stated in the itiniary does not exist.
Visa card not accepted even though the reservation was created with a Visa card. Mastercard from other person than renter not accepted. Changing reservation to another person (with Mastercard) required a new reservation, and then the rental price was more than double the original amount.
Pros: I got a new car and it was ideal for my nees
Cons: The performance at collection at Edinburgh was poor.
"my system is down"
"you've arrived 30 minutes too early"
"stay in the queue if you're not a priority customer"
The whole process took far too long and felt inefficient