Cons: Obviously the system went wrong during the Thanksgiving, it was overbooked and Hertz didn't realize it until the last minute. They called me right before I was there for the pick up, telling me they don't have any car left so I don't have to come. What the hell?! So I still went there, since there's no other options I could do, and apparently I wasn't the only one who got stood up by Hertz, there were many others yelling at them for not getting the cars.
So it took us around another hour wait for the next one returned their car so we could get it.
28 Nov 2016
They Cancelled On Me
Cons: The morning of my pickup (9am) I get a phone call from Hertz at 8:30am saying there were no cars for me. I made a reservation weeks prior, had my confirmation number on hand, meant nothing. They called a few surrounding Hertz dealerships to try and find me a vehicle, but basically said I was tough out of luck. I took my business elsewhere and that experience was seamless.
29 Nov 2016
Pros: Friendly staff, car was efficient for its purpose, quick and efficient transaction
Cons: Parking lot was small and cars were overflowing when the car was returned a day early.
5 Dec 2016
Pros: The price was fair only
Cons: They were overbooked so when i arrived they had no vehicle for me, then after waiting a couple of hours for a vehicle, I was then informed they don't accept debit cards. I was totally done with Hertz at that point "no worries though enterprise hooked me up and they accept debit"
14 Dec 2016
Wonderful experience overall
Pros: Pick up and drop off were easy. The car quality was excellent. I extended the car rental for 1 day and despite a slight hitch in the initial communication about it - the extension was processed easily in the end. Overall I had a wonderful experience with this office, the team and the car rental experience overall.
24 Dec 2016
Quick and professional service!
Pros: Very professional staff.excellent service. Definitely rent back from there.
30 Dec 2016
Rough from the beginning!
Cons: My rental started with myself having difficulty finding the puck up in Paramus, so I called the store for help. The worker told me she wasn't from around there and put it in my gps. When I asked her if I could speak to someone who could direct me better, I was put on hold and forgotten about. When I arrived there after being helped by some friendly strangers, the system was down amf apparently had been for an hour. Instead of filling out paper forms, which don't take all that long - I know from renting at small offices - they kept trying and waiting while the office filled with people for the Christmas holiday. On top of that, they ran out of cars (!) when the system did come back up.
3 Jan 2017
Cons: I made a reservation for a car through Kayak with Hertz and when I got there , no cars were available even with my reservation. I was in another sate, with no cars, and had to call Uber going to different rental companies until I found a car. Hertz explained that Kayak does not check their inventories before allowing customers to make reservations through their sites. Both companies are incompetent. Would not recommend either.
In addition, Kayak phone system is so poor that it makes it is very difficult to speak to a representative. The prompts will keep giving you the round around until you give up without. A simple and straightforward press on "0" to stalk to a rep will suffice but they do on purpose to discourage the customer. Call avoidance at its best. Will definitely not use not he future and will advise friends not to either.
Pros: When I returned the car in Paramus, everything was also quick and easy, and the associates gave excellent customer service. The best part: filling up my tank cost $12. When I returned my car less than full to Hertz, they charged me $10/gallon for the filling -- on TOP of the charge for the actual gas. Never again Hertz. Always Enterprise from now on!!