Pros: Pick-up and Drop-off was very smooth. Attendant was very helpful and courteous.
Cons: Front driver side bumper was falling off. Car was extremely dirty! All seats were stained and car smelled like smoke. Tried to roll down the windows to get the smell out but it would not leave. I began to have wheezing due to the smokey smell. Attendant was notified at pick-up but started they would do a deep clean after I returned the vehicle.
5 Apr 2017
Cons: Windshield wipers needed replacing
No wiper fluid
car smelled of smoke
25 Apr 2017
Requested disability hand control in advance, had to wait 3.5 hours
Cons: Requested disability hand control in advance, had to wait 3.5 hours for car to show up. No discount offered, only apologies. Rep was overwhelmed with no help. He had to wash, vac all cars himself. Phone was ringing in office while he was outside doing these chores. Terrible set-up for a well-known national company. Will avoid Hertz in future.
Scheduled pickup location closed at noon but vehicle was contracted to
Cons: Scheduled dropoff location in Denver closed at noon but vehicle was contracted to me until 6pm. When I arrived at 5:30, no one was there and the counter was closed. I could drop off car. Now am with family in Boulder and I need to drop it off sometime today, Sunday. I’d like to make sure this is all communicated so that when I drop it off, the situation will have already been noted; that I am not accidentally charged for an extra day. It might also be constructive to reach out to the Glenwood Springs Enterprise Location and make sure they have updated information on all of the city’s dropoff locations. Thank You. Bradley White: 512 412 1117. Address: 606 Harold St. #8. Houston, Texas 77006. firstname.lastname@example.org
Pros: I called Budget directly to make a reservation do they wanted to charge me more than double for the same vehicle just a different pick up location. I'm glad I found this better deal through Kayak/priceline.