Pros: Pick-up and Drop-off was very smooth. Attendant was very helpful and courteous.
Cons: Front driver side bumper was falling off. Car was extremely dirty! All seats were stained and car smelled like smoke. Tried to roll down the windows to get the smell out but it would not leave. I began to have wheezing due to the smokey smell. Attendant was notified at pick-up but started they would do a deep clean after I returned the vehicle.
5 Apr 2017
Cons: Windshield wipers needed replacing
No wiper fluid
car smelled of smoke
25 Apr 2017
Requested disability hand control in advance, had to wait 3.5 hours
Cons: Requested disability hand control in advance, had to wait 3.5 hours for car to show up. No discount offered, only apologies. Rep was overwhelmed with no help. He had to wash, vac all cars himself. Phone was ringing in office while he was outside doing these chores. Terrible set-up for a well-known national company. Will avoid Hertz in future.
Pros: I called Budget directly to make a reservation do they wanted to charge me more than double for the same vehicle just a different pick up location. I'm glad I found this better deal through Kayak/priceline.
6 Jun 2016
Pros: I like the fact that the store manager offered me a free upgrade, although I did not request it and her attitude was a friendly one.
Cons: there was not one available to offer me a ride home after the rental. Enterprise Rental Car, whom I usually use, always have this service available, ALWAYS.