Pros: so easy to change our reservation to a one way drop in another town. a quick phone call and it was done. really helped when we were having so much problems with our RV and needed to get to it somehow.
Cons: car was not very comfortable. not thrifty's fault. just not a comfortable car for long travel.
4 Oct 2016
Pros: first car given to me had body damage and was filled with smoke, after returning it was given a much better car, suggest they check cars our better prior to rental
21 Oct 2016
Pros: It was an easy pleasurable experience, staff, vehicle and both loactions were nice, clean and had friendly staff.
Cons: Your location in Walmart in Myrtle Beach really needs a sign out front somewhere, if you do have one I didnt see it.
28 Oct 2016
Upgraded me due to compact cars being sold out. Ve
Pros: Gas mileage and free upgrade
Cons: The attendant in the lit was a bit rude and even though there were many empty slots SHRB made me park the car 14 spaces away as SHRB wanted these spots open. Odd personality and not very friendly
26 Oct 2015
This is a franchise location
Pros: Clean car, easy check out
Cons: charged with some road side assistance fee, that was not told that I had to pay for, then when I disputed with the agent when I went to return they had no accountability for it, since it was a franchise location. Also took 30 minutes to return the car had to go to the rental car counter all the way upstairs because the myrtle beach location hadn't filled out the paper work right. Good thing we got their early or we would have missed our flight.
18 Jan 2016
Pros: Received an upgrade
Cons: No complaints
15 Apr 2016
Cons: They did not have any mid size sedans available to me, which I had ordered way in advance. Forced to take a pickup truck which I was not familiar with and had no cover for putting luggage in the back. They also added all kinds of costs to my original quote. I would never choose Thrifty again. Just awful.
26 Apr 2016
Pros: Car was new; it was the car that was offered and there were no problems.
29 Apr 2016
Pros: The rep was not friendly.
Cons: We had to look at the car in the dark to find any damages before we left. We were told it would be our responsibility to pay for any mechanical repairs that occurred during the rental period.
3 May 2016
Easy, nearby, as promised
Pros: Car rode well, was clean and full of gas.
Cons: Returning car.... Nicer than I drive at home.
Pros: No time wested to pick up the car and more importantly to drop it off.
13 Nov 2015
Pros: great gas mileage car was clean
Cons: the back support in the drivers seat was leaning towards the back the lever was broken so I couldn't straighten the back support upright very uncomfortable driving
21 Dec 2015
Excellent customer service
Pros: I rented a car in Myrtle Beach. Unfortunately the cig lighter didn't work in The VW Jetta, so I was unable to charge my cell phone / gps. I ended up having to exchange the car in Fayetville, NC before continuing my journey to NY. I was quickly given another vehicle free of charge. Later on my trip, I realized I had forgotten by Ipad in the Jetta. After calling Alamo In Fayetville, my iPad was safely secured in their safe. They had far exceeded my expectations with me receiving my personal items as well as a value for my money.
29 Dec 2015
Pros: fast and courteous.
30 Mar 2016
Cons: I would have having a lumbar support for my back when riding a long distance. I also would like to control the rear view side mirrors from inside the car
9 Apr 2016
Pros: Easy. Point A to point B. Great service!
9 May 2016
Pros: Very easy, no surprises, and a great deal.
Cons: Can't say anything bad!
25 Jun 2016
Pros: Myrtle beach airport is terrific you are in and out
Cons: Good the clerks at least crack a smile?
29 Jul 2016
Rude, unfriendly employees
Pros: Car was fine
Cons: Female employee at desk was rude, condescending and just generally created a sour environment for us to start our trip. Car had scratches all over it and when I asked outside employee to document (as they clearly state I'm supposed to do) he was super annoyed to have to do this. Car was fine and price was great but would def use a different company next time. Not a great way to start a vacation after getting off the plane excited and happy.
25 Aug 2016
Pros: the car was very nice and drove really good the space the car had was more than enough
Cons: The A/C would stop working about every half hour and i would have to shut the car off and then back on to get it to blow cold air again. This being in the middle of summer was a long 8hr drive
Pros: Staff was very friendly and helpful. Wasn't fancy but they did a great job at a good price. No
12 Jan 2016
Pros: Fast and professional service. Easy transfer to drop off. Clean and fresh smelling car.
11 Feb 2016
Pros: Exactly what we needed. Everything was good, pick up and drop off efficient and the price was excellent.
14 Apr 2016
Cons: There were maintenance lights coming on the dash board to fill up fluids.
5 Jun 2016
wasn't given the vehicle promised
Pros: other than it starting and moving when expected - NOTHING
Cons: when making the reservation was promised a vehicle that would accommodate 5 adults, 3 large bags & 2 small bags - on arrival was told I'd receive a compact car...after appeal I received a 4 door pickup truck - truly less than adequate and much less than reserved....a gas hog ripe off!!!
15 Jun 2016
Above and beyond
Pros: They checked us in and saw that we had 2 kids with car seats and strollers and they upgraded us for free to a larger vehicle. I dont know if we would have fit in the smaller one! Saved our trip!
Cons: Nothing! Great service at excellent rates!
29 Oct 2016
Kia Rio lacked cruise control
Pros: Our car, although it had controls for cruise control, did not have this feature installed. For as much driving as we did (from Myrtle Beach to Columbia and back), this was a pain. Good gas mileage, but next time I'll upgrade to something that feels more secure on the highway. It would be nice for them to include a highway map in the glove compartment.
Cons: Lack of Cruise Control.
15 Nov 2016
Cons: no attendant at return
was not told about extra charge for 2nd driver
Pros: The vehicle had a few scrapes on the outside and the seats had stains and a burn hole
11 Nov 2015
Lied about prepay gas "deal"
Cons: I was told that no matter how much gas I had in my tank when returning they would credit my account on a pro rate bases. So you paid for a full tank, but if you came back 1/4 full they gave you a 1/4 of your money back. I returned with 3/8 and they said "sorry has to be half or all full to receive any type of credit" It is a scam!
21 Aug 2016
Pros: Very clean
Cons: Charged for GPS in error. Charged airport fees that I did not know about. Charged for two extra hours I did not know about. I will never use Payless again! Booked for $151 - paid $284.
10 Sep 2016
Pros: Representative at the Myrtle Beach airport was very friendly and welcoming. I can't think of anything negative to mention with the rental from booking to drop-off. Car was excellent. Great experience all around!
12 Sep 2016
Inspect your car!
Pros: The people at Payless were very friendly and helpful, but...
Cons: The car had a blowout on the highway due to completely bald tires. there is no way this car should have gone out the door. It was a serious safety issue. I regret not looking first and demanding a different car. Don't do what I did.
13 Sep 2016
Not a good experience
Pros: From start to finish very poor experience.
When we picked up the car they just handed us keys and said it is parked out on that side of the parking lot. Ok so no big deal we can find the car. However when we did find the car there was nobody with us to inspect which apparently they don't care because when we returned it nobody even looked at. That brings me to the first real problem and that is the car was nasty. It was a 2014/15 impala with 30k miles on it. It should be in decent shape but this one was bad. The smell was terrible, it had cigarette burns everywhere. The back passenger door was missing the handle in the inside to open so all weekend I had to let my daughter out of the back seat. It had scratches and dents all over it as well. Ok so it's just a car we drove it for a week and then returned it. When I brought the car back the girl was trying to tellme I rented from budget not them because she couldn't find me In the system. I told her no I rented from you guys on Friday matter of fact she was the one that helped me. After 15 minutes she finally found me then handed me a piece a paper and said thanks. No signature no questions nothing ? See ya by! Ok so I will probably rent from a more repututable company in the future even if it's more money
Cons: That I had to pay an extra fee for a one way rental
2 Nov 2016
A Journey for my journey
Pros: Vehicle was relatively clean and smoke free. Comfortable, good extras: gps, keyless ignition. Overall good ride.
Cons: Not the type of vehicle I requested. Was given a Dodge Journey had requested a sub-compact. I did not intend spending much time driving so a bigger vehicle was unnecessary. But, the Journey was all that was available(?). Less than good gas mileage. Overall costs of the rental wasn't bad, but when you add in the taxes, surcharges, airport fees it starts to get exorbitant.
15 Nov 2016
USE A DEBIT CARD AND GET A CREDIT CHECK?!
Pros: I made a reservation to rent a car to drive myself from South Carolina to Boston, Ma. I had a rough week and just needed to get home. I was subject to fraud and had my credit card shut down, so all I had was my debit card.
To make a long story short, my credit is bad and was rejected. Not to mention the embarrassment felt in public, I was stranded.
I think this policy should be rethought and reworked. I had plenty of money to cover the rental plus any extra hold associated with using a debit card.
Your potential customer is now vehemently opposed to ever using your services again.
One upset traveler
19 Oct 2016
Rental Smelled ofCigarette Smoke
Pros: Quick service at desk
Cons: Should have been given discount because of cigarette smell
Pros: The size of the vehicle was good and the staff was polite.
Cons: To start we requested that we get a rental at the airport but was assigned a car rental offsite which caused an extra cost to get there. Once we were there the car smelled like cigarettes and ran poorly. They did not have another car in that category to rent so we took what was offered. Make sure when you book with kayak that you get what you requested before finalizing the transaction!!!
20 Sep 2016
No car available
Cons: got confirmation # online and when we show up they say they can't honor it as their online system should have been turned off. We were left with no car. Worst customer service EVER!