Pros: The wait to get a car was 1.5 hours which allowed me to get used to the Raleigh climate after flying from Seattle.
Cons: The lady gave me a wrong cost estimate for the car rental itself, and said "it includes an extra hour because you came in early but it won't once you return the car. Gas is only $25 if you bring it empty". She didn't didn't explain about gasoline surcharges, ended up charging $34 for gas instead of $25 as was stated on the contract. Deceiving southern lady!
3 May 2016
Pros: Timely shuttle, clean car, good location
3 May 2016
Cons: There was a very long line of people waiting to turn cars in, but most of the attendants from Payless were just standing around and not helping the one person trying to receive rental cars. My wife and I were lucky we were there early enough for the delay, but the awful service really put other customers at risk of missing their flight. We will not use Payless again.
5 Jun 2016
Cons: The office was close so I couldn't even get the car.
12 Jul 2016
Confusion in parking lot
Pros: It was completely unclear where to drop the car - attendants were directing people to unmarked locations.
1 Aug 2016
Cons: The service was terrible. It took an hour to pick up the car and there was only one other person in line. They wanted to give me a compact car for the price they had quoted me for a mid-sized car. I will never usePayless again.
5 Sep 2016
Overcharged me $25 for gas- that I refilled
Cons: I refilled the gas. The people at the desk said they'd take it off, but it didn't come off the bill when my credit card went through.
27 Sep 2016
Cons: Our final bill was double what we saw listed on Kayak. Payless billed us an additional $18 listed only as "RSP" on the receipt.... we had to look up online that it's a "Roadside Service Plan" ... a service the agent said was offered "free of charge" when we first picked up the vehicle.
The remaining hidden fees were the various airport fees & taxes on taxes you generally expect from an airport rental. Not unexpected, but Kayak should disclose these when making a reservation.
The car itself was clean and ran well. If it weren't for these hidden fees, we would be very happy with Payless.
4 Oct 2016
Awesome Serivce at Raleigh/Durham Payless
Pros: Most friendly service representatives at RDU Payless than any airport rental agency over the many years and locations I have used.
Cons: I had to ask in order to get the price quoted to me. I was initially charged for various options I did not want nor received.
9 Oct 2016
Took forever to get a car-seemed disorganized
Pros: Got a better car than ordered
Cons: Car had nail in one of the tires . Know this as tire pressure was low in one wheel as we were pulling out of rental site and saw it there in morning. Was able to put more air in to keep pressure up.
Cons: Workers were very very unprofessional. They were slow too. The pick up process took 45 min and I was third in line.
23 Jul 2016
Discount car rental
Pros: I liked that there was no line. I was helped and not hassled to buy the extra protection insurance. The price was great. The car was a tiny Mitsubishi but performed for my needs really well
Cons: Nothing I didn't like
16 Aug 2016
Cons: I didn't like the wait time when I went to pick up my car. I waited over an hour to get my car, there was only one person working on counter and helping customers.
28 Aug 2016
Cons: Car seats had many stains. At pickup, there was only one employee doing all the jobs: checkin, clean, wash car, fill gas, etc.
Cost was too expensive for the value.
30 Aug 2016
Pros: car was clean, smooth drive and very good on gas
Cons: pickup and drop off was a little slow
2 Sep 2016
Pros: Price best of all at this airport. The value trumps the minor nits.
Convenience the same as the big names.
Counter service usually friendly and efficient.
I will continue to rent here.
Cons: Just a couple of nits:
Counter service was slow once, due to customer with issues.
Cars not as clean as most agencies, but acceptable.
12 Sep 2016
No means No
Pros: The price point was excellent. The car was clean. The drop off was easy.
Cons: The pick up was going well until I declined the insurance coverage and from that point on, the counter person tried everything to scare me into changing my mind (though he was not rude). But it did get to the point where he reminded me very much of the 80s timeshare salesman. He told me that I better note even the slightest blemish on the car because since I didn't get the insurance, it could cost me hundreds or more.
8 Oct 2016
bad customer service
Cons: Pick up was atrocious. 4 people in front of me in line and it took over an hour to get to front desk (1 person working desk). Then it took another 30 min for them to get the car. They offered to add another driver on to the rental and did not mention it was an extra $80.... common knowledge to a lot of people but they should mention it. I didn't find out about the car until I dropped it off. I won't use this company again.
Cons: Car was stinky, had no washer fluid and was pretty banged up. did the job though. Customer service is very slow but there was only one person there so can't blame her.
26 Oct 2015
Pros: Great car, great price, no hic ups
12 Nov 2015
Pros: Came with satellite radio
19 Nov 2015
Pros: Availability. friendliness of staff
29 Nov 2015
Pros: The courteousness and the promptness of the customer service rep
29 Sep 2016
Cons: There was only one person working at the pickup desk and it took very long to get the car. The customer ahead of me was so frustrated he asked for a ride to Hertz.
Car was not real clean but was OK.
Drop off went well.
13 Oct 2016
Cons: The original car was dirty and stained on the interior seating. The second car did not have a 100% full tank of gas although the gauge said so...it dropped immediately after leaving the lot. The maintenance required light was on and after driving a few hours the low tire pressure indicator came on. I am still waiting for a receipt as there was a problem with the charge when I returned the vehicle and although there was no one in line to checkout they were unable to make the correction...going to call again.
Cons: Alamo would not allow me to use a debit card to purchase the rental.
Car was dirty on outside.
Felt rental was overpriced from my normal one way rental between RDU and GSO by $20!
29 Aug 2016
Pros: Picking up out vehicle was quick and easy.
30 Aug 2016
Pros: Service was fast and friendly.
9 Sep 2016
Easy Rental & Friendly Staff
Pros: Super nice staff in Morrisville
12 Sep 2016
Good Customer Service
Pros: Quick and easy to rent. Good cars, very clean and good customer service.
22 Sep 2016
not much guidance but the service was cool
Pros: car drove well.
Cons: when I was picking up the car, they just gave me the keys and said, "go around the corner for the Economy cars." they then just left me alone. there were three employees working the front desk and only one person behind me. then the car is a 2016 and noe one taught me how to turn it on or how the lights work. to this day I don't know how to turn on that cars regular lights. I had a very hard time driving on the highway in the dark
Pros: They were totally helpful when I had to change my plans.
Cons: Airport shuttle and routing was a little arcane, but shuttle was very quick.
23 Jul 2016
Pros: Fast service great price on Wilmington drop good fast and service from pick to drop.
Cons: It was all great.
7 Sep 2016
Great car, fantastic price, great service
Pros: All was GREAT!
11 Sep 2016
Cons: The Front desk customer service was very slow.
12 Sep 2016
Pros: Car was very clean and ran smoothly. Also the drop off process was very quick
Cons: One hour pick up line
27 Sep 2016
2nd car almost a charm
Pros: I thought the Budget staff was very nice and helpful when we arrived. When the first car smelled like smoke they were happy to give us a different car that was a step down from the 1st, but smelled nicer.
Cons: The car we received had the steering alignment way off and was not conducive to the long drive we had. I would have taken the car back, but we had already exchanged it once and this was the last car that was within the lot that met our request. I was annoyed and did not like the car or feel of the car at all. I would not rent from this particular Budget car rental spot again nor would I drive a Kia again.
10 Oct 2016
RDU Budget rent a car
Pros: That I only had the car for a limited amount of time.
Cons: The pick up took over 45 minutes. I did not appreciate the patronizing attitude of the agent at the desk (whom I believe was the branch manager.) I do not plan to use Budget again.
Pros: Quick friendly service. 15 mins from arrival gate to airport exit. Just as quick on the return.
18 Sep 2016
Overall a really good experience with Enterprise
Pros: The vehicle was there and ready when I arrived. It was clean and in good working order. The booking was simple and a good deal.
1 Oct 2016
Pros: Excellent customer service
6 Oct 2016
Pros: The person who helped pick the car for me went to extra trouble to pick the color package that I mentioned I liked. I thought that was extra nice.
Drop off was excellent and very efficient.
Cons: Due to more cars being returned than expected, there wasn't enough help at check in, but they corrected that as soon as they could.
Everyone was very helpful, once the staff was in place.
18 Oct 2016
Increased Rates from Hurricane Matthew
Cons: I typically rent from Enterprise once a month but last wkd (10/14) all Raleigh "quotes" were triple the amount bc of the storm. Regardless, an economy car went from 15/day to $70.00 a day & that's so wrong. I ended up finding a car at Hertz for 3 days for $63.00 so I won't rent again from Enterprise. I've always been happy with customer service etc but that just put a bad taste in my mouth esp when people are in some hard financial situations due to the storm.
Cons: Windshield was filthy.
Took over an hour to pick up, first car was locked so I had to wait for a second car.
I changed my drop-off time over the phone and was told I wouldn't be charged, when I dropped the car off, I was charged and had to wait in line for another 35 minutes just to get my refund.
29 Apr 2016
Cons: No one to check me in. Had to wait for email.
9 Jul 2016
Pros: Unbelievable deal. Excellent service at both the locations at the pick up and drop off. Thanks.