Cons: There were no ACE sign in the airport we had to figure out where it was. The person who was working at the counter didn't know she was also working for ACE. We spent 20 minutes to find the booth and they didn't answer our phone calls. When we find the counter, the man 20 confusing minutes insurance options and it was confusing.
Originally we had to pay 30 euros but we paid 150 euros. They took 120 euros deposit for gas. If you don't want insurance they also took 1400 euros for a whole month, and tell you if there is a even little bit scratch on the car they say you will have to pay for it. That was the most irritating experience ever.
After I drop the car, I got an email that says "you have been involved in a car accident" which I did not. And when I went to counter, the lady who was working for the company said it is fine, it is just a systematical problem.
Overall experience from start to finish is THE WORST. I will never ever use this company. And don't be fooled by the cheap prices you will pay tons of extras...
7 Jul 2017
It's a scam
Cons: First, The ACE counter was nearly impossible to find. Then, after dealing with the usual formalities in car rental we were advised of their absurd policy of charging 1,500 euro (a charge, not pre auth) which there was a high liklyhood of not being returned if the car came back with anything (literally a small mark too) suspect. They push you to buy their insurance for 30 euro/day to avoid that.
I wish all of this could be made clear when renting so as not to waste time after a long trip. All in all, go with someone you know. We made a new reservation with enterprise and it was easy, like you would expect.
18 Jul 2017
Cons: the surprise that I need to pay 85€ for the car insurance vs. a rental price of 25€ when I already booked online an insurance...
Awful: was denied access to a car. Had to find an alt transportation
Pros: The pleasant counter agent who was apologetic and nice
Cons: Inability of europcar to get its act together. Left me on the street with no transportation at 11pm as other rental agencies were closed or closing.
good thing one of their competitors provided a extremely good, helpful, quick replacement. What a relief and contrast