Pros: The representative was very friendly and accommodating. The customer service was great!
12 Oct 2015
No car available upon arrival.
Cons: My reservation was made far in advance. Upon arrival there was no car available and no alternatives provided. I was not contacted about there being no car for my reservation before I was at the rental counter. Without a significant effort from Dollar to make up for the dismal way I was treated, there is no reason why I will ever make a reservation with them again.
8 Nov 2015
Cons: Our flight from Houston to McAllen was delayed so we got to the dollar desk at the airport at 11:05. There was not a human in sight. I guess they split at 11:00pm. Don't they check flight status before leaving a desk unattended? Evidently not. To me that gets a 0 on customer service.
18 Jan 2016
Was not able to rent
Cons: Car was nit ready, I had to rent one from Avis
18 Sep 2016
Pros: Car was ok but a bit old and damaged on the outside. Rental was pretty good value.
Cons: Dollar staff were not very friendly.
13 Oct 2016
Cons: Car was dirty and smelled of alcohol tried to get them to help and they would not vehicle was also damaged
17 Oct 2016
Okay but price changed
Pros: The car was good and I did not have any problems.
Cons: When I reserved the car I took a great offer.
The offer specified that I would receive a "compact car o better" for that price.
When reserving it, I specified that I would arrive at 10am to pickup the car.
For several reasons I arrived one hour late.
When picking up the car, the clerk inform me, that since I arrived one hour late, they could not give me a compact car anymore and that they only have available a medium car and that I had to pay extra for it.
"Notice that the offer specified compact car or better", for the same price.
Anyway I paid because I was already late for my trip, but I am not sure if the offer should had been cancelled because I arrived late...
5 Apr 2017
Pros: Ivan great customer service
Cons: The other lady at the reception forgot her name she really tears people very bad ... not customer service at all and rude ..
Will never come. Back because of her
10 Apr 2017
Best customer servixe
Pros: The staff was very friendly and had the best customer service. I will definitely be renting with them again when I return in 2 weeks.
13 Jun 2017
Pros: The staff were attentive, helpful and accommodating.
Cons: So I made a reservation and it was confirmed for pick up. I get dropped off at the trailer home/office right off the highway and my ride leaves me. When I get inside, I give my last name and reservation number, they said 'sorry sir, we don't have your van'. I was utterly so upset, I was speechless. They just didn't have it and could not give me a replacement. To top it all off, they couldn't drop me off back at work, and offered to call me a cab. The workers were fine, I guess it's the owner of that store who doesn't give a s**t...
28 Feb 2016
Cons: Budget , did not have the car I paid for and gave me a smaller car at the same price , need help to fix this , should get a refund .
24 Jun 2016
Unlimited Mileage not respected.
Pros: The car itself was very good, clean and comfortable.
Cons: When I picked up the car rental, I was informed that I had to pay and additional fee for unlimited mileage. When I placed my reservation, it stated unlimited mileage. I was told that it was unlimited only in the 3 local counties. Never saw any disclaimers or fine print regarding that. Very disappointed.
30 Jun 2016
Pros: Vehicle was New.
25 Jul 2016
Cons: Because of some new policy they just instated I was forced to take a $350 Uber ride 4hrs because my Business Card did not have my name on it and they couldn't verify I worked for the company that made the reservation. What a joke, I was wearing a damn company shirt with 9k worth of product with the company logo plastered all over 60 boxes. I will advise my company (who rents 4-6 vehicles every weekend) to rent elsewhere.
30 Jul 2016
Cons: They didn't have any cars when I goth there, so the whole point of making a reservation.. Don't rent here
17 Apr 2017
Pros: Great customer service, able to accommodate when needed without a question.
Cons: Everything was fine, car could be a little newer but it worked for what I needed.
Car was not ready at time of my reservation. But the upgrade was worth
Pros: I loved the car. The service was ok.
Cons: I had to visit the location twice because they didnt have a car ready for me at the time of my reservation.
28 Nov 2016
Pros: The car was nice. Drove smoothly but the passenger seat was uncomfortable my husband was not happy. He drove the last hour and I sat in the passenger seat and noticed it and felt it.
9 Jan 2017
pick up from the valley
Pros: Clean and easy drop off
Cons: At what stage is it important enough to inform me that I require a credit card in order to rent from the valley heading north (I simply do not own or want one)? A visa debt card is fine for any other booking I have made. I had based my plans around the car and only for my father in law had not left and rented the car using his card, I would have been stranded.
Pros: Everything ready, and the transaction was quick with no hassel. The car was cleaned and ready with a full tank.
Cons: All good
31 May 2017
Kayak made it easier
Pros: Great service! I would definitely use kayak for further bookings!!
Cons: I didn't like from Avis that they wanted to charge the fuil amount again when i returned the car, they did charge my card as soon as the first day i got the car. The employee was distracted and wasn't ideal to be working at a costumer service counter.
Pros: It would be very helpful to explain upfront in obvious language that there is a credit check and a corresponding deposit hold on the card used. Not being aware of this caused me to have $350 less of a budget to use on my trip. It could have been devastating in a different situation. I was lucky to have made due with the remaining funds I had.
18 Jan 2017
Cons: There was no car available when I arrived.
10 Mar 2017
A Walk Too Far
Cons: For a person in less than good health, it's a longish uphill slog in 90 degree heat from the parking area to the terminal and counter. There's no clear loading/unloading area for rental car dropoff.