Pros: Easy pick up and drop off. Employees were nice helpful and quick. Car was clean and nice just as I expected. Charge was exactly what I expected. Great experience.
12 Nov 2016
Cons: I had to pay for a car though I wasn't able to use it because my Mother died and I had to change my plans.
18 Nov 2016
Pros: the drop off was ok
Cons: the pickup was awkward, when the car was brought to me the attendant was like there you go. didn't look at my receipt to make sure it was for me, didn't let me look the car over to assess the damages, if any, and didn't ask me if there were any questions, he just walked off. The first vehicle had issues with the rubber strip around the windshield. There was wind noise and then the strip came unattached and was flopping around while I was driving. Took it back and "lucky" there was a different vehicle there to swap out.
5 Jan 2017
This Was a Fast, Easy Experience!
Pros: Great Customer Service Representative
The Car was Easy to Find
There was no hassle with price
I was in and out in less than 15 minutes
Cons: The Hertz office wasn't that easy to find - not enough signage outside of the hotel it was located in.
27 Mar 2017
Pros: The service was good, the boys in the office tried very hard to make the day we lost for the car and the price . Very nice and professional .
Cons: The company in a near by city who are all part of this rental had over booked the vehicles and didn't let customers know till 24 hrs before leaving for destination. What a scramble for rental place and customers. Many who came in were very upset with management. Felt sorry for small town rental place. They did everything they could for us. I would change management for better service .
10 May 2017
IN THESE TIMES WHO IN THE HELL RENTS CARS WITHOUT CRUISE CONTROL? SCAM
Pros: Nice cars and OK service
Cons: The absence of increasingly basic features such as CRUISE CONTROL in a city such Las Cruces, NM without an airport where citizens rely on rental cars for medium distance trips (3-8 hours) within and outside the state should be CLEARLY INDICATED IN THE RENTAL WEBSITE WHEN CHOOSING A CAR. In order to get this feature SINCE IT IS ESSENTIAL TO ME I had to pay an additional 40% for which i had not anticipated. I wont go there anymore I expect and demand much more from car rental websites. The citizens are tired of being treated as an profitable objects.
23 Jul 2017
Pros: The guy who helped me was a good salesman and I'm glad he made me aware of the upgraded car which I took.
27 Apr 2017
Pros: needed a car for a road trip and they delivered! very fast and friendly service. will be working with them again in the future. good prices too!'
18 Oct 2017
Pros: The vehicle that we got was very economical on gas
Cons: The pick up location was too far. They Didn't Have Any Vehicles Available By My house.AND the pick location doesn't have any marquee or any announcement outside saying it's a rental place. It's a car dealer location!
1 Nov 2017
Prepaid rental service sucks
Pros: Easy drop-off at El Paso airport. Good car. Clean.
Cons: Pick up took a long time. Counter was busy and only 1 staff who needed help. Prepaid for rental and had to return home due to emergency 3 days before I had planned and could not get reimbursed for the time I returned the vehicle. So glad I didn't get any upgrades at the counter because I would have been out of more money. Lesson learned.
Pros: No hassle. Great experience! Service rep was friendly, knowledgable and top notch. Thank you Avid for hiring good people!
6 Dec 2016
Driving Cross Country
Pros: Rented a AWD Hyundai Santa Fe for a little over a month. I thought I got a really good value considering the length of the rental and the fact I drove it from Las Cruces, NM, to Rockville, MD. Person there was very helpful.
5 Feb 2017
Pros: It was super fast.
16 Apr 2017
Surprised by the change in gas payment system
Pros: Overall quick and simple.
Cons: Not certain about being reimbursed for gasoline. It worked out though.
25 May 2017
Excellent place to rent with no hassle
Pros: I was a great price and the vehicle actually was great on gas for long travel.
Cons: They gave me a bigger vehicle than what I originally had but I didn't mind since it was great on gas after all, and it was a very comfortable ride.