Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.
29 Aug 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
12 Sep 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
18 Sep 2016
23 Nov 2016
Pros: Staff was great. Freindly and fast
14 Dec 2016
Pros: The guys in key west are always super friendly and have great customer service skills!
16 Dec 2016
Pros: Agents were friendly and efficient.
Cons: Trash left in hatch area from previous client. Thought it was a bit pricey for what you received. The facilities were outside of the airport when all other rental companies were inside terminal. The rental facility was shoddy.
18 Dec 2016
Cons: Got up at 4am traveled 12 hrs. Exhausted went to pick up car. No record of reservation according to agent. Wanted more then twice what reservation was to get a car! NEVER AGAIN ALAMO!!!!!
22 Dec 2016
Pros: The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
Cons: There was none there at 7:15 am on the drop off
19 Oct 2015
Pros: They were very professional in the car was very clean very
9 Nov 2015
Pros: Great Rate, good cars and no hassle
15 Nov 2015
One Way to Jacksonville
Pros: The car was clean, reasonably comfortable and rode well. It got good gas mileage and the total trip cost approximately $20.00 in fuel.
Cons: If the car had cruise control I could not find it and rentals rarely if ever have an owners manual in the car. Cruise control is a definite plus for long distance.
5 Nov 2016
Pros: The A1A drive in a convertible
Cons: The rushed service at pick up. They didn't go over a few details that would of been helpful. The car was filthy. Still not sure if I'm getting charged using the the passive pay pass on the Florida turnpike. Never explained so I turned it on and hoped it worked.
24 Dec 2016
Pros: Definitely rent a car through Kayak/Budget again!
18 Jan 2017
Pros: The customer service with Budget was great. Both of the reps I dealt with in person were kind, helpful and went above and beyond. I had to change my reservation and the rep on the phone made it seem less. I will definitely use Budget again!
30 Mar 2017
Pros: It was cancelled due to weather
10 Apr 2017
Pros: Rep in Airport, Ping, was very courteous and prompt.
I don't remember the nme of the agent in Cape Coral, (return) but he was outstanding. I rented a Malibu and got 40 MPH.
6 May 2017
Cons: Drop off was confusing. I didn't know where I was supposed to park and there was nobody to direct me
Cons: upgrade felt more like a down grade. I reserved a premium car that had a V6 and upgraded to to a SUV that had a four cylinder engine, it is the lack of power that felt like I was down graded.
10 Jan 2017
Clean and mechanically sound
Pros: The car was clean, late model not too many miles.
About what you'd expect. Only concern was
The scuffs/paint from other cars on the front
And rear bumper. Was not told about this
Ahead of time was concerned they would think
I caused the damage. I've experienced this
With other rental companies my opinion is that
Damage should be disclosed up front so as to
Relieve the customer of any fear of being held
Responsible for pre existing damage.
18 Jan 2017
Cons: I made a reservation and no cars were available. The experience was non-existent.
28 Jan 2017
Pros: The final cost and car were just what we expected, thank you.
25 Mar 2017
Pros: Rental location was perfect..., just outside the terminal.
Cons: This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
28 Apr 2017
Pros: The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
24 May 2017
Pros: I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
25 May 2017
Cons: No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport.
Car was not cleaned on the outside.
21 Jun 2017
Pros: I enjoyed the convertible
19 Nov 2017
Easy drop off
Pros: Super fast and easy drop off
Cons: Want much to comment on. All we did was drop the car off and that was super easy.
Cons: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
12 Jun 2016
Great rental - no issues.
Pros: Quick service at the airport, but we flew in at a non-busy time.
Cons: Tgey always try to up sell yiu, but thats just business.
4 Apr 2017
Personnel were pleasant and helpful
6 Aug 2017
Pickup time changed without notice
Pros: Great rental car
Cons: We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
8 Aug 2017
Flexible drop off
Pros: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service.
We booked the car very cheep by the website kayak.
Cons: You dont have to choose so many insurance.
The insurance from avis is to expensive than from the alliance.
14 Nov 2017
Cons: The car, or any other car, was not available at the time of pickup.
27 Dec 2017
Don’t forget you VISA insurance, AVIS won’t remind you
Cons: Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
Cons: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
22 Nov 2016
Cons: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
27 Apr 2017
Drop off gone great!
Pros: I ended up contracting with Dollar rental and there drop off option went smooth.
Cons: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
29 Apr 2017
Cons: Very unprofessional,rude and disrespectful. Last time using your services.
18 Aug 2017
Quick Way to Key West
Pros: Great return staff. Helpful and efficient
24 Oct 2017
Cons: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
26 Dec 2017
Pros: The car we were given was quite nice, it was clean and new.
Cons: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!