Cons: they charged much more than declered on Kayak.
their price is higher than their competitors.
they are located at the airport itself, you need to take a chatle...
12 Oct 2015
Reliable, filthy rental car at a good price
Pros: The price. The car (Hyundai Sonata) proved to be comfortable, reliable and economical.
Cons: The car was FILTHY when I picked it up, especially the interior. I asked for someone to do a walk-around with me, as there was way more body damage than noted on the rental paperwork, and they told me to pull the car into the non-existent light (it was past 9PM) and do it myself. I couldn't see out of the rear window, and they said that the car was dirty because of the California drought. I've never used water to clean the interior of any car... I asked for the windows to be cleaned and the lot attendant handed me a bottle of spray cleaner (not window cleaner) and a rag!!! The upholstery had caked-on food (I hope) and was full of (dog?) hair. Disgusting. Just because you're a third-tier renter of higher-mileage vehicles, don't skimp on service. You should be BETTER than higher-tier rental agencies at cleaning your vehicles because they NEED more attention.
14 Oct 2015
Long wait and far from airport
Cons: Payless is several miles from the airport and once there, we had to wait in line over 45 minutes to pick up rental.
15 Oct 2015
Budget rental with cut rate service
Pros: If you are looking for a cheap no frills car rental this is for you. The facility is located off the airport, and you have to wait for a shuttle bus that will take you down the freeway into an industrial area.
Cons: The office is messy and the car was not clean inside.
15 Oct 2015
Cons: I landed just before closing time and no shuttle was available. I had to rent from Hertz instead.
18 Oct 2015
Cons: Terrible service, lot very far from terminal. Waited an hour just to get the car once there. On the way back, shuttle didn't even drop people off by terminals.
19 Oct 2015
Pros: Said we were getting a new car, but it was at least a year old and dirty. Counter people were rude and unhelpful.
20 Oct 2015
Pros: The dropoff was fast. The car was solid.
Cons: The wait was incredibly long and the office seemed undrstaffed.
Cons: There was no mention that advantage would be doing a credit check on me. So when I arrived at the airport and they surprisingly ran my credit at the counter, I was unable to get a car at all! My family lyrics member had to meet me and put it on their card. I have rented from advantage before in the past abs they said this was just standard procedure.. TOTALLY SUCKED! no use in reserving a car if u can't rent it!!!
27 Apr 2016
Pros: The quality of car and service, condition of car, and price.
Cons: The location remote from the airport tacks on another half hour to the two hours already required for an international flight.
13 Sep 2016
Pros: Drop off was quick and easy for us. The cars we got seemed to be maintained and we didn't have any car troubles during the trips.
Cons: The hassle of not being at the airport and then having to stand and wait for your car. One location was right inside the airport, the second time - we had to take a shuttle and waited for over an hour to get into a car... A car that wasn't even available and they had to give us two sizes up. When we finally left the lot, we noticed that the car had crumbs and fingerprints on the seats. To us, the convinence of a company within the airport will be worth the couple extra dollars a day.
23 Sep 2016
Wasn't able to Cancel
Cons: I booked through Kayak and accidentally booked the wrong weekend. I called advantage and they said they couldn't do anything about it because it was prepaid through Kayak. I called Kayak and couldn't get anyone on the phone, and the website gives a "no cancellation or refund" policy, so I lost ~$90 because of a simple mistake. Will not be using Kayak again.
29 Sep 2016
Cheap price for a Cheap experience
Cons: I called my insurer to make sure I was covered (which I was), they tried in every way to make me believe I was not covered. They lied repetitively and even dared asking for a proof (like if my insurer would write them a letter live!?). I had to fight like crazy not to let them screw me. Don't be fooled. Canadian insurers DO cover you in US.
The car was dirty (I don't care dusty, this was hella dirty), with strawberry jam cups on the floor, fresh chocolate on the seats, used tissues in the console, garbage and belongings from previous renter in the trunk, windows I could barely see through...
Even though I left with the car 1.5 hour after pickup time (which would have gave them plenty of time to clean). Only when I'm outside with the keys in hand, they asked me if I was willing to wait 30min for them to clean it. It was too late. They found the right racket not to clean. Congrats.
While I was renting, the client next to me was complaining (actually looked sad) while they charged him because his family was 10min late in the building (taking toddlers and luggage out of the car), even though they walked in in time and asked if they could take the time to do so... He told be Advantage took all the money they could out of him and that I should not rent my car. It was too late. But he was right.
29 Oct 2015
Far from the airport, shuttle drops at rental cent
Pros: Good, clean car. Gave us a free upgrade.
Cons: The location is quiet far from the terminal. To add to that, for drop off, they dropped us at the airports rental car center instead of the terminal. That incurred additional time to get the airtrain, we barely made it to our flight on time.
The location is small and congested. Their shuttle blocked the only exit way out as we were pulling out. Driver was not accommodating.
16 Nov 2015
Pros: I liked nothing.
Cons: One hour before my scheduled pick up time, Advantage sent me an email raising my rate by over $500, no exaggeration. When I called to ask for an explanation, Advantage was unapologetic and blamed Kayak. This company is a scam and a total disgrace.
28 Nov 2015
Totally worth it
Pros: The car was ready, it was clean and an amazing price. The car drove great and I have absolutely no complaints!
Cons: Everything was great
14 Dec 2015
Pros: My experience was good. The shuttle arrived shortly after we got to the spot outside and the drivers were nice. There was only 1 person working at the desk (I think others were sick) but the woman working was nice and handled everyone in a timely fashion. No issues with the car, can't beat the price so an overall great experience
Pros: The price is about $100 / week cheaper than the on-airport rentals.
The car was fine.
The customer service was very good, really friendly/helpful people.
Cons: What wasn't made clear is that to rent from EZ ( AKA Advantage) you need to take the BART (blue line) to the rental car center. Go down to their parking garage, wait for the shuttle (airport information desk says you should call them so they know to come get you, but your confirmation e-mail will not have a phone # capable of reaching the desk there).
Everything was fine, but I wish that the procedure was made a bit clearer at the outset. It is possible something got lost in translation with KAYAK handling the transaction.
Here is the number to call if you want to request a shuttle (otherwise there should be one every 20 minutes): (650) 343-3052
29 Sep 2016
Very economic car
Pros: We rented a Toyota Prius and that is absolutely the best for being sooo economic... Even when you get stuck in San Francisco traffic.
Cons: Worst pickup ever! Waiting line... 2 hours!!!! Half of it in the sun, no seats, nothing... And the other half inside a small hot building... Absolutely the worst!
3 Nov 2015
Inexpensive, but you get what you pay for.
Pros: Shuttle drivers were very personable and nice.
Cons: in addition to the train ride at SFO, there was a shuttle bus ride. It took probably 30 minutes longer to get the car than with providers at the airport.
Also, it was slow going at the counter and the Advantage office wasn't very clean.
7 Dec 2015
There is invisible fine print - BEWARE
Pros: The car I had was nice, nicer than expected. But the people giving it to me didn't know the name. Told me to go out to find the "gold BMW Golf"... no sir, it was a Passat. They look totally different. But I had fun driving the Passat for a weekend.
Cons: They wouldn't give me the car unless I showed I had local car insurance. Excuse me? Because I live 3 towns over I have to show insurance? I don't have a car - hence I'm renting! Then they refused to give me a car unless I bought the insurance through them. There was nothing in the fine print that told me any of this. My rental for the weekend was literally double. But oh, thank you random guy behind the counter - since it was Thanksgiving and my wedding you cut me a "break" by allowing me to purchase the insurance instead of having my fiance drive to get me and show his insurance. Rude, mismanaged, probably illegal operation here. DON'T WASTE YOUR TIME!
12 Dec 2015
Horrible customer service
Cons: Angry and rude rental agent at counter.
Old, and dirty car that I was given. Only because I complained that the car they initially tried to give me was too small. If you advertise a car of a certain model or comparable then I expect to rent that model or similar. Not smaller. Bigger would be ok but not smaller. So instead of satisfying my request they put me in the oldest car I've rented. Will never rent there again. And I'm a guy who travels 40 wks a year. Never use this place again.
30 Dec 2015
Cons: First car given to me had significant damage to the bumper and side, the car had obviously been in an accident and was not checked properly. No agent ever accompanied me to inspect the vehicle. After I complained the staff agreed to switch cars for me, however the 2nd car I was given had trash still left in the trunk from the previous customer. On top of this, when I returned the car I asked about paying bridge tolls since I had gone over the Golden Gate Bridge almost every day during my rental period. The staff then told me to call a number to submit payment within 48 hours or I would get penalized. Good thing I asked! None of the staff were very friendly or helpful, they all seemed to be sick of dealing with tourists. None of them were very helpful or informative. I will never be using this rental agency again.
11 Jan 2016
Pros: Offsite location was a bit troubling, but when I returned the car, I had a short window to get to the terminal. Instead of having to wait for the shuttle to take me to the Rental Car Center where I could catch the AirTrain to the terminal, the staff offered to take me there in my returned rental. Saved me a lot of time, and I was very grateful.
11 Jan 2016
Cons: Location FAR from airport. Space small, cramped, and slow service.
24 Feb 2016
Cons: Car was not clean and unsafe
11 Apr 2016
Easy like it's name!
Pros: Cheapest price. Did the job.
Cons: Didn't like how the desk person checking us in tried to up sell us too hard. Also gave us false information about gas prices in the area to sell us the $50 full tank gas package. You also don't have to pay the bridge tolls online only--cash is accepted both ways--like we were told.
Pros: Huge up sell at checkout! Did not have minivan so gave me a full size 15 passengers van. Kept pushing commercial insurance requirement.
5 Jan 2016
I won't be using Kayak or Ace again to rend a car
Pros: I liked that the Kayak website was easy to use
Cons: The car I tried to reserve on the website was not the one they had in their system under my reservation. I thought I was renting a 7 passenger minivan. When I got to Ace, which was itself a difficult task, they told me there were no minivans and that I would be renting a huge commercial van. Additionally Ace took out a larger security deposit than what I was expecting, and a week later they still have not refunded the money. This is unacceptable.
6 Jan 2016
The WORST experience I ever had renting a car
Cons: - They did not have my reservation or my vehicle when I got there
- I had to "upgrade" and pay for the upgrade
- The dropoff location moved to a new location without notifying anyone
- The new location was barely working, with no proper signs or dropoff lanes or even personnel to attend the customers
25 Jan 2016
Pros: The staff was very good and helpful
I will use them again in the future
28 Mar 2016
Car not available
Pros: Car was fine, but wasn't cleaned, not a full tank in it.
Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.
3 Apr 2016
Cons: no alternate drop off locations
15 Apr 2016
Decent Bang for the Buck
Pros: $100 less than other rentals. We rented for 4 days. Friendly service. Minivan was clean & new, but entry level model. Side windows did not roll down.
Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.
18 Apr 2016
Great car at great price, but huge hassle/wait at
Pros: Car was very clean and comfortable, price was excellent.
Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.
25 May 2016
Wow big van
Pros: Employees were very helpful
Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle.
Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.
17 Jul 2016
Pros: The car gave no issues.
Cons: The cars are outdated. And high mileage. 60,000+.
They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...