Cons: Very very poor customer service
After I delivered the car, I request recept and they told me they are going to email me and I gave them my email right away, and after two days I called and told them I still didn't get my recipt and gave them my email again, still they didn't email me again after another three days I went to the office where I rented the car and request my recept, then they asked me my last name and hertz number and I gave them, then they told me the computer is not pulling my account so they couldn't give me recept.
26 Oct 2017
Pros: Hertz agent was very professional and friendly. The agent remembered me from a previous rental.
15 Apr 2016
Pros: The car was inexpensive enough and the customer reps were all friendly.
Cons: The car was in bad shape to be a Hertz rental. Dents and dings everywhere, but it ran well.
25 Aug 2016
Hertz=great, Nissan Altima=never again
Pros: Hertz was great, customer service was excellent facility was clean (though a little hard to find)
Cons: The car had problems starting (push start/ key fob issues), was quite loud, and a little unreliable,I almost got stuck 3 times when it wouldn't recognize the key fob and or wouldn't start. It is not the first time I've had problems with a Nissan so I will thank you for allowing me to avoid purchasing one.
25 Nov 2016
Cons: My car was not available at the time it was supposed to be and I was treated extremely poorly by everyone I came in contact with. I will likely never rent a car from Hertz again because of this.
7 Apr 2017
Cons: 1. Had to wait 2 hours because the car wasn't ready.
2. I was charged for having spouse as a second driver (found out on return of vehicle)
9 May 2017
Cons: I always chose Hertz for rent a car and all times everything was okay, but after last time I'm so disappointed. Car which I got was broken. When I picked up the car everything was okay, and then when I started my trip during the night I heard terrible noises, I looked under the car and I saw broken piece of plastic. So together with my friend we found another Hertz location to change the car, and we waste our time. I usually doing a long trip so better is get a good car, not broken. Im really sad about this situation.
7 Jul 2017
never got the car
Cons: pick up time was selected at 6pm, but they closed at 6pm (no indication on kayak this was the case). Arrived a few minutes before 6pm, but they were closed. had to rent another car from somewhere else last minute on a holiday weekend.. hertz wouldn't get us another car from a different location without charging extravagantly, so they said they would refund me, but still hasn't yet.
15 Jul 2017
Pros: Car performance
Cons: Waited 20 minutes for car to be ready. Car dirty inside and out!! Worst Hertz service in 25 years
15 Oct 2017
Everything was quick and convenient
Pros: Alex checked me in quickly and the car was perfect for my needs. He offered the pre-paid gas at a very competitive price, which I took him up on and was a great call. Drop off was also just as smooth and fast. They couldn't have made it an easier experience.
Pros: We were delighted with the vehicle we received! It was clean, well-maintained, had lots of amenities, and an outstanding deal for the price! The staff were polite, friendly, answered our questions, and went out of their way to ensure the rental arrangements fit our needs. We will DEFINITELY be recommending Budget to everyone and using Budget again in the future. Thank you!
22 Feb 2016
Pros: Having never rented a car I wasn't sure of the whole process or cost but it ended up working out great! I was able to tap into a special so the price was right and the car (compact/small 4-door) was as expected. The only thing that concerned me was no one walked me out to the car to do a once-over. I noticed damage on the exterior and dirt on the interior so I promptly took photos to cover myself. Overall the car was good on gas mileage and drop-off was seamless (easier than anticipated). Would definitely rent from Budget again :)
Cons: No walk-through/once-over of the car upon .
Damage to exterior.
Needed a car wash.
No auxiliary input.
16 Apr 2016
Drop off at the Airport was so fast
Pros: Drop off was to easy a fast
Cons: Their was only one worker and he was out dropping off a ntoher customer so i had to wait about 15 min till he cam back