I booked a rental through Kayak because the rate looked reasonable, but the experience at pickup was extremely disappointing. When I arrived, the agent told me I had to purchase their insurance because my personal Allstate policy carries a $1,000 deductible, while they require a maximum $250 deductible. Their insurance was priced at a very high per‑day premium — so high that it made the entire rental uneconomical. I declined, walked away, and ended up using Uber for my time in Miami, which was far cheaper and far less stressful. This felt like a classic bait‑and‑switch. I won’t be renting from them again, and I’d advise others to be cautious about hidden requirements and unexpected add‑on costs.
The rental agency is a bait and switch switch operation and Kayak’s association makes question whether I should use Kayak. Look at their Google reviews.
By picking up the car they charge us € $50 cleaning service but the car was not clean. Even the employee told us that they did not have time to clean the car. They also charge us a airport fee while we pick up the car ourself. The Van inside was not save. My family members scratch they feet and were bleeding because the bucle thing were broken and ould wires were coming out. This hapened at 2 times. When we bring the Van back we told them about this and also show them our foot how scratched it was and bleeding but they did not say anything. We also travel with a baby and a carseat that we could not buckle up so it was not safe for my baby. For the price we pay for just 4 days of renting this was ridiculous and we want the costst that were applied but the service was not given to us. We want it back!! We rent a Van and we were traveling with 8 people
Rented a 12 passenger van for a college trip with students to study marine biology in southern Florida for 3 weeks. Reservation and rental agreement indicated $889 as total price, $500 (approx) downpayment was made at reservation. Upon arrival, they charged me $1,500 and said there is some required insurance although my University pays for full insurance on all fleet rentals. I do not see this in the details on expedia. The van was in poor condition - dent in the back with cracked bumper from a prior accident. One seat was literally zip-tied on. Two seats did not have seat belts so effectively serves as a 10 passenger vehicle. The zip-tied seat and missing seat belts would be against the law so I have reported this to Florida's Attorney General office for investigation.
Please remove companies like this from your listing. Look at the Google reviews. There are scammers. They make kayak look bad.
STAY AWAY FROM THIS COMPANY THEY REICK YOU INTO BUYING THEIR OWN INSURANCE AFTER YOUVE ALREADY PAID FOR THE RENTAL i will not use kayak either because they led me to thus terrible company dishonest cheating company
