Pros: Quick easy process and the vehicle was very clean.
8 Dec 2016
Pros: Everything was easy and perfect except the tires were low on the car. Otherwise everything was great.
21 Mar 2017
Horrible customer service!
Cons: We showed up to get the car and they didn't have anything available and told us they would call back at 2:00. They never did. Upon calling them they said maybe they would have a car at 6:00. They didn't. We contacted their corporate and everyone we spoke with was rude and unhelpful. They told us to call another location who didn't answer their phones (we tried at least 10 times). Finally, we gave up and went to enterprise. Enterprise was great, by the way!
Pros: Stumbled on Kayak in a last ditch effort to get any car for the weekend. Everything worked out perfect. The Hertz shop had a small and very busy Friday, but well trained staff that got me In my car in record breaking time (my experience). (Apparent) manager checked me out when I returned and he was excellent as well: Honest and determined leaders can ensure integrity in service for customers. Thanks again.
3 Jan 2017
Cons: did not have the car I reserved, wanted to downgrade to smaller car for same price or more...refused to upgrade to next size car without costing me more money...will NEVER rent from them again
20 Feb 2017
What is happening to ORF rentals?
Cons: Third time in a row and across multiple agencies as well as heard the same from coworkers. Car was filthy, full of human and pet hair, dog slime, sticky seats and console, trash in the compartments and my son found a large knife in the overhead as we were driving it home!! then 10 hours of everyone miserable due to allergic response to all the pet dander in the cab. All after booking the car for a noon pickup only to find out that the agency closed at noon, then had to rebook to pickup at the airport making us late, then they could not take a debit card and said that my refund for the first booking will take up to three weeks! Horrible experience, I have to rent again for this weekend, not sure what I am going to do.
Pros: Excellent condition and fabulous rare for my mini van rental!
Cons: Told I could pick up anywhere. However, the rate changed bases on location in picked up. Thankfully they called me before pick up. I was able to change back to my original location that I got my rate from
28 Nov 2016
Additional Driver Fee
Cons: I rented a car for my stepdaughter who is 27 (minimum age to rent a car is 25). She was the only driver and the only one taking a trip in the car; however, I was paying for it. Because the driver was not the payer, Enterprise said we had to pay the additional driver fee of $13.50 per day. Apparently the payer has to be listed as the primary driver, even thought they have no intentions of using the car. It added an additional $40.50 to my bill.