Cons: There was no car available even though our name was confirmed and on their printout list. We then needed to search and find another car from Thrifty for $500 more for the week (twice as much). We were told by others that "Payless never has minivans" . We feel we should have the difference refunded. Otherwise, what's the point of making the reservation in the first place?
5 Jan 2016
Pros: Nothing, they are awful!
Cons: They do not honor the price given. They ask that you pay $100 more a day on top of what they quoted you. They were rude and very unpleasant. I ended up going somewhere else. I do not recommend this place. I think Kayak should stop working with them. This was very disappointing. It makes me question booking anything else with Kayak.
11 Dec 2016
Off Airport Car Rental
Pros: Customer Service
Cons: Hidden fees. They should be more direct.
16 Jan 2017
Pros: Battery died
rented for a certain price. Asked for an extention and gave us a triple raise on price. Very dissappointed.
Cons: should keep the same price deal as you rented and when asked for an extention, keep the same price as promised.
24 Jan 2017
Cons: the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!
26 Jan 2017
Beware of the "mandatory" incs...
Pros: The helpful friendly staff. The car was like new, and performed flawlessly.
Cons: The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..
8 Feb 2017
Pros: We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.
Pros: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.
Cons: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.
2 Jan 2017
Pros: The car itself was just fine.
Cons: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.
7 Jan 2017
Horrible customer service and rates changed
Pros: The car was clean
Cons: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!
9 Jan 2017
NEVER Rent from Budget Puerto Vallarta - RIP OFF A
Pros: Car was clean
Cons: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta....
2. They refuse to rent you the car, unless you take the minimum insurance
3. They hold your CC hostage for many thousands of dollars, unless you take their insurance.
4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!
12 Jan 2017
Rented the car for 5.00 per day
Pros: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.
Cons: I did not rent the vehicle they wanted to charge me twice the amount
10 Oct 2016
waych out for insurance
Pros: easy location to airport
Cons: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week
5 Jan 2017
Cons: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it.
The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!!
The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!
Cons: Poor and slow pickup and transfer.
The office is a mess in a hard to get to location
Staff is rude and nasty.
When I booked no one informed me of mandetory insurance that is 50% of the rental fee.
Nice surprise that both the booking agent price line and thrifty left out or was hidden
1 Jan 2017
Thrifty Car Rental Puerto Vallarta
Pros: Nice staff, I ended up with a good car.
Cons: The final price was significantly higher than advertised. Did not have the car when I showed up. No guarantee that they will have the car even if you pre-pay, our trip was during the high season (last week of December).
30 Jan 2017
The rental prices are insane due to the insurance
Pros: I did not rent a car it was so costly for insurance
Cons: We booked the rental through Kayak before traveling to Puerto Vallarta. We were picked up at the airport and driven to the office even though we had paid extra to pick up the car at the airport. In the office they asked for my driver's license and credit card. Then I was informed that the rate I was given was the "standard" rate and that I had to purchase insurance and have a security deposit of almost $1,000 charged to my credit card. None of this was disclosed on the website. My credit card provides for rental car insurance worldwide along with my car insurance from Geico. Do not fall for the insurance scam. Whatever the rate you are quoted they will try to up sell you. And THEY BLAMED THE CONFUSION ON BOOKING THROUGH KAYAK rather than the Alamo website.
15 Jan 2017
Pros: When we arrived to pick up our car, we were told we had to get required insurance. The insurance cost would have quadrupled the cost of renting the car. We decided not to rent it. On the plus side, the agent was very courteous and helped us get a taxi.
Cons: I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled us
Pros: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.
Cons: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.