Pros: The manager Mike came out to see how he could help but he found out he couldn't do anything. So he printed out a copy of my contract n told us only thing for us to do is call the manager there.
25 Jul 2016
Pros: friendly service, car functioned well!
Cons: no problems
10 Oct 2016
Exactly How You Hope it Will Go
Pros: Nice and quick and I got rebooked to accommodate a change I needed to make. Excellent service!
13 Oct 2016
Pros: The charges were clear. I was refunded my deposit promptly. The manager answered all my questions easily and he even arranged to drop me off at my residence after I returned the car. Great experience. I love renting from Hertz.
25 Apr 2017
Good rental, but...
Pros: Facility was nice and the car clean.
Cons: One of the clerks made some offhand remark about the price "low" that I got online. Requested to pick up at closing for an early start on my trip the next day...no can do! Came Bãck at 8am and was told that I could not get the car till noon. Again, some comment about getting the car online. They could have told me that I couldn't get the car till noon the previous night! The clerks did not know how to make misc adj to the bill and one lady told me they couldn't do it. Fortunately a manager intervened. I think they did not like the fact that I got the car online and were going to flex their authority. I'll have to think about renting from Hertz again. They seemed to make it harder than it should have been to do business with them.
16 Oct 2015
The counter was not open on time
Cons: The counter was not open at 8 (their published opening time) and I had to rent from another counter.
28 Dec 2016
Cons: After the reservation was placed and confirmed I was told the location did not have any cars to rent. I took my business elsewhere. You cannot do business with a location you cannot trust.
8 Mar 2017
Cons: Apparently they close at 4pm on Saturdays and the clerk was extremely rude because my flight landed at 407pm. She had a major attitude problem.I will never rent from Hertz again. I'd pay extra and go somewhere else. Also, she didn't go over the vehicle with me and once I got to the car it had scratches and dents. I made sure to take pictures with a time stamp so I wouldn't get charged. And yes, they do put a $200 hold on a card and take their sweet time releasing the funds back to your account.
11 Mar 2017
Rental reservation not honored
Pros: This reservation was not honored at the Hertz counter
Cons: This reservation was not honored at the Hertz counter
16 Mar 2017
I had a 4:00pm pickup scheduled - counter closed a
Cons: I was unable to get my pre-paid car. I was unable to get any help from Hertz or priceline at the time. The experience was very poor for me. I would hesitate to use Kayak or Hertz again.
Pros: I picked up the SUV at the airport and they required me to sign the sheet that has the checklist for any damage to the vehicle? This is before I even see the vehicle that is parked a few hundred yards from the building? They need to have a person drive it up to the building and go over it before driving away! Once i got it to the peoples house I was picking up, I opened the back gate and noticed some previous damage from another rental?? NOW WHAT AM I TO DO ?? How do I prove I did not do it since I have the vehicle in my posession? A real bummer! I did buy the insurance, which by the way, is way too expensive..if they charge it to that insurance it will be fraud ?? Also the vehicle was very dirty and water spotted on the exterior which in turn makes it difficult to see any damage before driving out of the lot!!
23 Aug 2016
Bad Customer Service
Pros: Ride was comfortable.
Cons: Customer service at the airport counter.
16 Mar 2017
Pros: Easy of pick up. Drop off. Customer service was excellent!
Cons: No surprises. About $60 cheaper than a national competitor. Kayak made searching easy and straightforward.
Worst experience we have ever had with a rental ca
Pros: I didn't like anything.
Cons: Customer service is awful. My husband had to fly to Peoria for a funeral at the last minute we had a car reserved. The computers at Budget Rental were not working and instead of working with him, they refused to rent him a car even though they had our credit card on file and he had the credit card in his possession they refused renting a car . he even offered them cash.
He had to call a family member in the middle of the night because his flight got in late, to have that family member come and pick him up. I tried to talk to the woman on the phone to give her another credit card because they said they needed to charge more money than what the car actually was on to our account to pre-approve it. She was rude and unhelpful. Worst experience I've ever had with getting a car and my husband ended up having to rely on his family to get around town because he did not end up renting the car... we gave up. We didn't have a choice really ; when I tried to call customer service to complain or to solve the problem, they said their computers were down and they could not help me, that I needed to call back later. At that point it was way too late. We will never ever ever ever used Budget Cars again.
Basically, because they could not process our credit card because of their own problems with computers, my husband was left without transportation in a time of family crises. I can't even express my disgust in budget car rental and also delta airlines, who also was having computer problems and still has our credit card tied up with pending charges for tickets we never purchased. Also, who could not fix it. I remember when companies used to bend over backwards to be helpful when a family member passed away.
2 Sep 2016
Cons: Car was not clean and smelled like smoke. Stains on the front seats. Windows very dirty.
27 Mar 2017
The only rental car that I have had to take to car
Pros: Comfortable car. Good price
Cons: Sunflower seeds and food in cup holders. Filthy dash and inside windshield. The guys at the car wash showed me their black paper towels after cleaning inside windshield.
Cons: We were offered an upgrade for better leg room for passengers. The leg room was not there. We could have saved money by staying with our original rental and had the exact amount of space.
12 Oct 2016
Pros: The mini van was great!
Cons: The website didn't let us know that when using a debit card that we had to have proof of insurance and a pay stub. It also didn't let us know that we would have to pay a deposit. I'm not sure we will rent from Enterprise again. We had to make 2 trips to pick up the car, which made us late in leaving on our trip.