Cons: They should tell you about the required insurance online so it's not an issue there.
3 Oct 2016
Pick other Rent a Car
Cons: They star charging for everything, online they give you a price, but after you end paying more, they said that's how business work to call the attention of customers
6 Oct 2016
Super easy pick up at airport
Pros: They gave us a great 4x4 Jimmy that was perfect for zipping around on the dirt roads and finding waves.
Cons: They tried to charge us because the carpet under the floor mat was damp, which was a little strange considering had been dumping rain all day. But they were reasonable and in the end didn't charge us extra. The car was clean and great with really easy pick up and drop off.
9 Oct 2016
Pros: We really liked the flexibility when asking for an upgrade.
Cons: We didn't like the lack of proactivity from the person in charge at Budget
23 Oct 2016
Day rental of small car
Pros: Car was brand new and clean. Service was fast and efficient. No tricks or trying to upsell me.
Cons: The Suzuki car was a very small and simple car with no frills. I could not even charge my phone.
24 Oct 2016
Cons: scammers! the guys who check the cars for flaws will miss some on purpose so they can charge you afterwards or expect money to keep quiet.
29 Nov 2016
Pros: Customer Service and car were great
29 Nov 2016
Pros: Loved the vehicle!
Cons: No concerns
12 Dec 2016
Mandatory insurance not mentioned by Kayak! buyer
Pros: Local rental folks were professional and great to work with. Shuttle service available. Car was in good condition.
Cons: There is a $12.99 per day mandatory liability insurance never mentioned by Kayak. Reservation presented it us with a $99 insurance which wasn't equivalent and not accepted. We were forced to pay an additional 70% on top of what was quoted by Kayak.
12 Dec 2016
Cons: Forced to buy additional insurance even though I bought insurance through Kayak. Said they would refund my deposit upon drop-off, but then upon dropping off they said I'd have to talk to the location where I picked it up.
Pros: Ease at airport, ease of return, quality car.
Cons: Long check in time initially, prices are double to quintuple what quoted on site. They force you to buy insurance in country, which is somewhat understandable, but unlike in the states it can make the price quoted by Kayak go up by 500%. We got a rental on Kayak for $90. When we got there it was $541 for full coverage. Luckily we were able to do something for $227, but that is still more than double the quoted price. Need a system to incorporate insurance add ons in advance or ppl will continue to feel duped as we did.
26 Jul 2016
Didn't have car originally reaerved
Pros: Friendliness, professional attitude of employees, car rented did the job and saved some money
Cons: I had reserved a large SUV but they only had pickup trucks. I ended up getting a small crossover SUV which was cramped with the luggage we had.
28 Nov 2016
Pros: Everything. Service picking up and dropping off were both great.
26 Dec 2016
Didn't have the car I reserved
Cons: I got to Managua and went to the Alamo counter in the airport. I had reserved an automatic car and all they had were manuals. I had to cancel my reservation and spend the next hour and a half trying to find an automatic car. I won't use Kayak again for an international rental car.
1 Jan 2017
Cons: They didn't have the car I requested. They offered a different car but it was to big for me to store it. I called back the next day to check and sss told they couldn't help me.
Cons: Too many hidden fees. Paid taxi cab to find this place is not serious about the quoted price. They don't care. They are arrogant. Pay or leave.
13 Dec 2016
Pros: easy to book
great staff at pickup/dropoff
Cons: we were charged a mandatory Nicaraguan 'insurance' fee that was not noted at time of online booking... the fee added almost $200 to our booking which is a lot, and the agent at the pickup said it should'be been on the website as it is a nationwide policy. not very impressed to fork out additional $200 because of an oversight on your part
30 Jul 2016
Pros: The agent offer the Mobile WiFi which end it up to be a great access specially when travelling w teenagers and being new to the area. Very helpful tool, that was the highlight of our trip since we could use it anywhere,
Great CS from the counter staff as well as the guys at the p/u area...
25 Sep 2016
Pros: Friendly, helpful staff
23 Jan 2017
Suzuki Grand Vitara rental
Pros: Car worked well, we did use the 4WD on two occasions and we're glad to have it. Previous rental in Nicaragua did not have 4WD, so we learned from that. You must be OK with manual transmission. Main roads are fine but to get to hot springs, some beaches, waterfalls roads are rough.
3 Feb 2017
they didn't want to take my credit card insurance
Pros: good car
Cons: they lied to me when i got to the airport they told me to get daily car insurance I told them that I got my credit card insurance (amex) with a letter for them in hand. they didn't accepted it and didn't want to give me the car until I accepted the other insurance
I never happen to me I never gonna get a car from them again
Cons: No English, after cleaning the mats prior to drop off they tried to charge me Because the carpet was wet, claiming the car was put into the water.
4 Dec 2016
Cons: Car was not what I expected, this similar thing is out of hands, called central office in Managua first the person hanged up, second when we asked for the number for the airport gave us the wrong number twice...
22 Jan 2017
the oldest trick in the book
Pros: They wanna charge "mandatory 3rd party liability insurance as corporate policy". Even if I already have much higher coverage on my personal policy, my icredit card and other sources. Went to Hertz instead.