Pros: The car was clean (although, the car slightly smelled like the previous driver smoked) and comfortable.
Drop off was smooth.
Cons: I paid for car insurance through Kayak and the Avis attendant asked if I had insurance, and I replied with a "yes." I was confused about the car insurance process and ended up paying at least twice as much as anticipated. The Avis attendant did NOT explain the insurance costs and that it was separate from Kayak's car insurance.
Kayak states that the office is open Mon - Sat 8:00 am - 7:00 pm; although, the door stated that it was closed from 12-2pm. I had to wait around an additional hour to pick up the car. Luckily, I left my children with my husband to rent the car, but we got to our destination too late for what was planned.