Cons: Couldn't find return location. I was not advised it was inside a hotel.
It was not visible from the street.
3 May 2016
Pros: car was clean and comfortable, got quick service
Cons: really bad unfriendly customer service, not helpful and confusng
19 Feb 2017
A nice compact car
Pros: We had to reschedule our reservation and in doing so we got a cheaper rate Woo Hoo! We had a Nissan with a rear view video camera that appeared when you place the vehicle in reverse and we had a push button ignition.
Cons: The location was not stated in my confirmation email that the Budget car rental was located inside the Holiday Inn. We just kept driving around and missed my pick up time at 2:00. We finally figured it out after 3:00 and Budget closed at three so we had to reschedule. There are no signs posted up except a really small sign that's only visible once your up close to it.
Pros: Waited 1.5 hours for a car, then I was transported to a different location to wait for a different car. The car I received was dirty and I received poor/erroneous return instructions.
19 Oct 2016
Pros: I loved the service from the rental car office, everyone was very nice, down to earth and willing to help me.
Cons: Kayak, you need to provide clear disclosure before taking peoples payments online. You need to disclose that the coverage you offer for insurance is different than Enterprise, and that there is a security deposit in addition to the cost of the rental. For credit cards it's $100 and for debit cards it's $200. So instead of paying $400 I paid over $600. I would not have been upset if you would have just said that at the time I made my reservation online.
16 Aug 2016
Perfect. Met all my expectations.
Pros: Quick easy and convenient. I would rent from them again.
Cons: I received a call from Hertz eleven days after making the reservation, two days before I was to pick up the car, informing me that the car would not be available because they would be closed. By this time, all available rentals in my area had been reserved. Hertz was unable or unwilling to help.
I was unable to get a car, and therefore unable to go home for Thanksgiving.
If I could give this a negative rating, I would.