The line to pick up the car was winding around and over 20 people deep when I arrived. They had one person working. Each person was taking around 10 minutes to assist- if you do the math, that’s over two hours to pick up the car. There was an option to pay $30 to skip the line but that resulted in an error message. I eventually cancelled the reservation and walked right up to a different counter
Very poor overall. After booking with you we noticed immediately the pick up and drop off times were way off. The experience dealing with your company from that point forward with 4 days still remaining before the pick up date was abhorrent
Booked a full-sized 12 passenger van online, when arrived at Thrifty their computer showed a mini-van but since our reservation clearly stated "Ford Transit Van", Thrifty quickly corrected their system and honored our exact reservation.
Completely disorganized. Couldn't figure out if I had rented with thrifty, Hertz, kayak, or Expedia. Failure to provide me a working confirmation number. Vehicle was different from what I specifically rented. Telephone operator non existent at either San Diego international and Portland international. Customer service non existent. Can't login and make changes online because confirmation number didn't work (this is a recurring issue since I can remember, every time I reant through a third party). I paid for prepaid gas when I picked up the vehicle then when I returned it, the tech had showed me that they never added it or charged my card for it. I'm not even done with my list but this is taking too much time. Good luck.
I booked through Expedia. Not clear it was no cancel or no change. Had to change dates. Not allowed. Expedia customer service didn’t help, and Thrifty was greedy and short sighted. So I never picked up the car in Portland BECAUSE I WASN’T THERE because I moved my trip by three days to 8/24-26. So I’ll never rent from Thrifty ever again and never through Expedia either. Kayak also suspect. Lost like $290 and had the pleasure of getting all the helpful reminders over the last several days about the car I was not picking up nor returning but I was paying for. Terrible experience. So stupid as I rent a lot of cars and you or thrifty will not be beneficiaries of that. Haven’t been this irritated about travel in decades. Such a short sighted decision. I’ll enjoy my Sixt rental tomorrow and every other time I rent from now on.
Thrifty promised a call or text to confirm our car. It never happened. Flight delay meant we arrived after closing. No info about what to do, no ability to get our car, no humans or options available on any phone number we called. Ultimately a security guard told us we could Uber to our hotel and the car rental companies usually reimburse. Spent $100 on car service and rented from someone else the next day.
