Pros: I loved the car itself, and the rental was smooth after we got the car. My rep was pretty friendly and patient and I would do business with him again.
Cons: Because I was a driver with a NDL from BC, the staff were unsure about the procedure/restrictions for the rental. In the end we found there were no issues and we were able to rent the car but we spent an hour at the dealership waiting to clear this up.
25 Oct 2016
A bit of a process but good experience overall.
Pros: I was helped by Naim who was very professional and did a great job.
Cons: It took them forever to figure out if I would be allowed to rent provided that I had an out of province drivers license.
22 Nov 2016
Pros: courteous service at the desk; the offer of 74 cents per liter for the unused gas when gas is 92.9 cents...
Cons: the Kia cruise really struggled when climbing hills in north west Ontario on my way to Kenora. It would rev up incredibly and be very loud as it went up the hill. I ended up taking the cruise off.
24 May 2016
Easy, Simple and Hassle-free
Pros: We got a great little car for the weekend. No problems. We could not get the vehicle to the rental place on the exact hour it was required back based on a 24 hour period BUT thank goodness, were not charged an additional day. Really liked that!!!
12 Aug 2016
Pros: I appreciated the friendliness and helpfulness of the staff. They went the extra mile to make my experience a pleasant one.
1 Oct 2016
Will not use enterprise again.
Cons: Vehicle was booked days in advance. Vehicle that was reserved was not there when I arrived. They decided to give me a different one. The different one wasn't ready so I had to wait fourty minutes for them to do an oil change. I was told that my extra driver fee would be waived because of the inconvenience but then I was charged the fee anyway.
8 Nov 2016
Pros: good customer service at desk - good pick up guy
Cons: I made the reservation for the airport - but when I got there the reservations was for somewhere else "Regent"
the guy at the desk was very helpful
11 Aug 2016
Pros: Nice friendly staff and quick service. Exactly what I wanted. Thanks!
10 Sep 2016
Pros: Everything was perfect from pick up to drop off.
Pros: I really liked AVIS services! I got a car (Winnipeg, Canada) within 5 minutes, washed and 100% fueled. The same thing is drop-off. Really nice personal and prices are good
Cons: I needed additional two hours of rent, but I paid for whole additional day. Really, I thought I can get a little gift :)
I am waiting for final bill, let's see if there will not be any surprises
15 Aug 2016
Customer Service Rep or Salesman??
Pros: There was a person available when i walked in.
My reservation was on file.
Drop off at the airport was eas
Cons: They didn't have the car i wanted and tried to put me in a compact SUV?!?!
I found out after the fact that the second driver was not added to the file.
The CSR at the initial location was proven to have been incompetent and given bad information that could have been very costly for us.
Cons: I had rented a luxury SUV, Ford Navigator at the luxury SUV rate. Once on my way to my destination 3.5 hours away the vehicle did not seem to handle very well. Not being familiar with that specific vehicle I was not sure if it was poor engineering on Fords part. Once I reached the destination and reviewed the vehicle closely the following day it was apparent that the front passengers tire had had work done on it as the tire and rim had some marker notation on them. I am assuming this was the result of a repair and not done correctly. Being 3.5 hrs.. from the airport I kept the vehicle and endured a painful trip back to Winnepeg at the end of my week stay. Very disappointed in the oversight by Alamo.