Pros: Everything worked. Easy pickup and drop off. Good price.
27 Sep 2016
The worst experience
Cons: This is my worst experience with a rental agency. Her name was Karen and she was very rude. They just had one car and that too was getting cleaned and made me wait for 15 minutes. She was trying to find excuses not to give me the car. Their recommendations were to get a car in the airport, take a shuttle, take a taxi etc and not in a mood to get me a car. I would never go back to them again in my life.
3 Oct 2016
Cost far exceeded the per day rate
Cons: We were quoted 29.99/day and the final bill was 49.99/day? I don't understand and they'll be getting a call. I won't be using Budget again!
12 Oct 2016
Pros: At least the car was there.
Cons: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears).
What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.
31 Dec 2015
Forgot my sun pass inside the rental car
Pros: I forgot my sun pass Advice at them when I drop off the car rental. Please ask them about it because I will come back after ten days, so I will take it.
24 Oct 2015
Pros: Clean car, friendly staff
Cons: The car was difficult to locate when picked up. It also had a push button start and I had no idea how to start it. I had to google how to start the car. Staff should've been aware of this and given instructions
10 Dec 2015
Pros: the smooth process it took me to rent and return the car.
28 Dec 2015
BRAND NEW VAN!
Pros: Loved that it was brand new with that NEW CAR SMELL!
drove great, friendly & fast service at the counter at MLB.
Cons: too new - was paranoid to damage it!
13 Feb 2016
Pros: Very pleasant and efficient agent. Told of upgrades, options. Was not pushy. Have rented with Budget many times and will continue to do so. Would highly recommend.
23 Feb 2016
Pros: Speedy pick up and drop off. Everyone was nice and helpful. The second time I received an upgrade at no charge! Loved Melbourne!
Pros: Low cost and fast and easy rental at the last minute.
Cons: When they were trying to give me a mediocre car but when I complained, they gave me a better one.
28 Oct 2015
Cons: Is not located in the airport, have to call.
They didn't had the reservation in their system. Try to set me up with a different deal for less than reservation.
Local is dirty, not friendly.
14 Dec 2015
Excellent customer service!!!!
Pros: The thrift ad is misleading: it said unlimited mileage but when I went to get the car I was told only 450 miles and had to stay within the state. I wasn't too happy at all. I had printed out everything and it definitely said unlimited miles; the employee immediately went on line, booked me with another company and actually took me to another location to pick up a car. I rented the other car but can't stop telling everyone about the super customer service from thrift!!
Cons: Misleading ad!
It said unlimited miles....you lied:(
25 Jan 2016
Terrific service and Vehicle
Pros: Prompt and professional pick-up and delivery.
Cons: Nothing...at all.
5 Feb 2016
They were not open when I arrived
Pros: The price would have been better than the price I got for the national rental I had to get at the counter
Cons: They close at 7pm so any flight that arrives after that can not get their car. This was not clear when I rented it on kayak. I had to rent a car in person at the counter of national rental
Pros: The people who work there are terrific. Pleasant and efficient. Although it's not on the airport grounds, it's so close that a phone call to them means you'll be in their van within 10 minutes.
Cons: There was a residual smell of cigarette smoke (though it's prohibited by their conditions statement). It was only apparent after the car had been shut for a number of hours, and dissipated easily by driving with the windows open for a short while.
15 Feb 2016
Dollar rental is a scam and should not be allow on
Cons: Dollar rental is a scam and should not be allow on your site.
The contract was for unlimited miles as it said on your site.
When we got there to rent the truck they gave us a add on stating that we were limited to 125 miles per day.. They refused to honor the contract.
I ended up having to go elsewhere to rent a vehicle and payed more.. Who is going to reimburse me for breech of contract??