Pros: Friendly, Happy staff - very easy to work with....
5 Sep 2016
Cons: I couldnt rent cause they want it a main insurance with full cover, the rental car insurance wasnt enough....
6 Sep 2016
Not a good service
Pros: I booked the car at Columbus airport on Labor Day weekend. I was informed that the pick up location was about 30 minutes away. Hertz service representative refused to match the reservation price. I ended up paying almost $50 more. The car was drivable but made noises. I had to check a couple of times. I asked my friends about this incident. It seemed that they also experienced similar issues with Herz.
In addition, the waiting line was long. I saw another customer returned the car because one of the seat was not adjustable.
I won't recommend it and won't use them again.
4 Dec 2016
Pros: Everything as advertised.
29 Jan 2017
One car stunk, the other didn't have brakes.
Cons: Arrived at CMH, ready to pay the extra taxes for airport pick-up and drop-off, walked into Hertz, and my rental reservation was processed. They didn't bother to ask if I wanted insurance (I did), or to explain the various refueling options.
It ended up not mattering anyway. The first car smelled as if someone had *just* finished smoking a low quality cigar in it, so I requested another vehicle. They gave me one...it didn't have brakes. Literally no brakes. I had to throw it into drive to avoid hitting the cars parked behind me, then drive around to another row and pull the e-brake in order to stop. I went back in, explained what happened to the utterly non-plussed agent behind the desk, who gave no response. The manager on duty seemed engrossed in his fingernails and didn't step in, either.
The only time the desk guy smiled and was responsive was when I asked to cancel my reservation. I did, then walked out, got a lift from a friend, and rented an Enterprise car for half the price, including insurance.