Pros: When I went to pick up my car, the computers were down and the rep had no idea how to proceed. The 1-1800 number sent me to another location that didn't have any cars. No communication between corporate and locations. Wasted 2 hours I didn't have, and still wasn't able to get a car.
8 Dec 2015
Pros: great car
Cons: the 1st car broke down how to trade it in for a new one, rental car was at the airport had to walk a very long way to pick it up
19 Apr 2016
Pros: Very nice customer service.
Cons: Car was not very clean and some of the things did not work and it had a funny smell.
26 Jul 2016
Call ahead for same day reservations!
Pros: Once we got a vehicle, it was fine!
Cons: If you reserve online, there is no guarantee the particular location has any cars for you. YOU MUST CALL AHEAD! The online reservation systems make no attempt to check car inventories. They assume you are booking at least a day or two in advance, and that the location can get a car for you by then.
25 Sep 2016
Cons: There were no actual vehicles available, even though the Kayak site confirmed the booking. The rental place canceled the booking and kayak still charged me the insurance. Don't book through Kayak.
4 Oct 2016
Pros: Excellent, quick service at check out and check in.
Cons: Everything was great.
21 Dec 2016
Cons: I asked for an airport drop off in Sacramento but was given a location in town far from the airport and had to get rerouted with significant loss of time.
Cons: The form in which any damage or flaws to the car was already filled out when I got there. In all my previous experience of renting cars from any agency, this has always been a form I fill out myself and corroborate with the representative.
9 Oct 2016
Pros: Friendly and efficient
4 Aug 2016
Pros: Friendliness of staff.
Cons: Distance to pickup location.
26 Apr 2016
Pros: Both personnel on pick up and drop off really helpful and friendly
7 Nov 2016
Did an after hours dropoff
Pros: Not too hard to find and the dropoff was simple.
Cons: Charges a $200 deposit that is taken out right away. I did not know about this until pick up. I reserved a car that would fit 5 people comfortably but when I came to pick up they said they had a Ford focus but could give me bigger car for $20 more a day. Overall I probably will not rent from hertz again
15 travellers who rented a car in Chico gave the car agency they used an average rating of 7.4