Bloomington Car Hire

Cons: The 30 minute wait (really 30 minutes) to get my rental, while the salesperson tried to upsell the only other person in the rental trailer. It is quite a drive to the off site rental trailer. The wear on the outside of the car was very noticeable. Lots of nicks, and chrome pealing.

Cons: Twenty minutes before pick up time, rental place calls me and says "we don't have any vans...sorry they let you book it" So, trip ruined, 7 people didn't get to go as planned, etc. bad birthday for my daughter. Furthermore, Kayak accepted no responsibility and passed the buck to Payless... Just a sad situation. I also was charged for insurance on the vehicle that I never even picked up...since there was NOTHING available.

Cons: The car is dirty. No fuel. Had to swing by the gas station out of gate. Dropped off with a wrong number charged. Had to change it again at the booth waiting for like 20 mins.

Cons: There are no directions on how and where to drop off at Union Station. The return address on the rental agreement isn't the actual drop off point. The parking garage hardly has any directions as to where the Budget lot is. The car insurance remains very expensive.

Cons: They had no car for me! Apparently someone in a truck came and crashed all of their cars and they had none available when I went to pick it up.

Cons: The woman at the desk was not very friendly. They said the gas tank was full at pick up, and while it was close to full, it definitely was not all the way there. This is a minor annoyance to me.