Cons: It needs to be stated clearly about debit policy BEFORE you reserve a rental. Lady at desk was rude. I had my rental reserved for a week and then was just told no once I got there because I didn't have my credit card only had my Visa debit card along with plenty of money to rent. Had Hertz not been able to rent to me, and cut my rental down by $100, I would've been stranded. I literally had to search online for the policy after the fact that went over the debit/credit issue and it still was not stated in a manner for customers to understand that don't deal with renting regularly.
17 May 2017
Pros: The van was ready
Cons: The van was very dirty
20 Jun 2017
Cons: The arrogant desk clerk at time of rental
19 Jul 2017
Great fast service
Pros: Attendant was helpful and fast, I was in and out with my car in what seemed like two minutes.
Cons: One things that would be very helpful is if the attendant could take down the new credit card information as I pick up the vehicle. Doing it at a busy airport during drop off is not necessarily the best option.
29 Jul 2016
Pros: Pickup was not a problem.
Cons: Drop off was a little more confusing! Workers standing around!
I'm also confused about the rate I was quoted $35.00 but charged $70.00
Pros: Easy/quick pick up and drop off, great price
Cons: Car smelled strongly of cigarettes and whatever you used to try to cover cigarettes up. It was really awful and if I had more time I would've tried to trade it for a different car.
17 Apr 2017
Switching to Enterprise
Cons: 12:30 AM at DTW - waiting in line for 45 minutes to get a car. Only one person working behind the counter. Two other people (including a manager) did not have a willingness to help move along the line. When I said it seemed unreasonable for a Fastbreak customer to wait 45 minutes in line - the employee simply stated there is nothing he could do about it. Poorly trained customer service and an unwillingness to make any difference in the situation. This person was not trained well and I believe it is a culture at Budget. I would use Budget because of a price point advantage - it's no longer worth it to me.
13 Oct 2016
Office a bit hard to find
Pros: But the attendant was bright cheerful and efficient.
the parking area to retrieve the rental was not well marked and as it was a dark parking ramp hard to see if the car had any defects.
Just really thankful there was a rental in Battle Creek!
28 Oct 2016
Pros: Pricing and people were great.
Cons: Did not know ahead of time that the car did not have cruise control...major issue when driving for 6+ hours straight.
Pros: AZO is a small airport, i.e. no shuttle needed which is good.
Cons: It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.
8 Mar 2017
Pros: It was convenient and I don't have to drop thru hoops
Cons: I order a car and they said I'll be getting a bigger car. I got a compact car very small
3 Apr 2017
Cons: Arrived at the airport on time. No one at the desk for at least 20 min. 9:30pm so was in the process of canceling and switching to Avis when he finally showed up. He left the airport to get something to eat......when he knew the flight was arriving. Not a smart move.
23 Aug 2016
Very Friendly Counter Person
Pros: It was easy to pick up the car from the Hertz desk in the local Honda dealer. The counter person was friendly and helpful.
Cons: Compact car (Ford Fiesta) was more 'compact' than I would have liked. Most probably would have required putting luggage in the back seat if you had more than one large suitcase.
Pros: Very friendly service. We had rented an Economy and got a free upgrade. Our service person was extremely helpful. When returning the car, we were at the Secretary of State's office and running a little behind our drop off time. We called and talk to them and they were very understanding. He told us to bring it in when we were done as long as it wasn't past a certain time.