Pros: The company reps were great. The car was clean and ran well.
Cons: There was nothing negative about my experience.
20 Feb 2016
could've been better
Pros: handled well and i got my security deposit back
Cons: The car could've been in better condition. the low tire light wouldnt turn off even though i put air in all the tires
9 Mar 2016
Pros: The man who checked me in to get my rental was polite.
Cons: I had a reservation to pick up at noon and drop off at 5 pm. I was told that I had to drop off no later than noon or I would be charged extra. When I called back in to confirm this the woman who answered the phone told me I picked up at noon and needed to drop off at noon. When I explained what my reservation was for she said it didn't matter. I then asked what the point of having s reservation is for when they won't honor it and her response was that a reservation means nothing. Very disappointed with this experience and will not rent from this Dollar Rebt A Car location on Collins in Arlington, TX ever again.
2 Apr 2016
Pros: The people there were very nice. They suggested places to take my friends and everything. The car was also nice, it had a few dents but was very clean. I have a bad car at home so this was an upgrade in my opinion. I'm underage and the fees were not outstanding at all. No limit on mileage so that was also a plus. Overall I would rent from them again.
Cons: The car I got was nice but a lot of functions in it was a bit confusing.
30 Jul 2016
Good value for the price
Pros: The price compared to other rental car places was reasonable but you get slightly, older more used vehicles.
Cons: The rental location could be a bit nicer. The building was just a cramped shack. They seemed a bit disorganized as well. The first vehicle they tried to give me was still dirty from the last rental so they had to switch me which took extra time.
19 Sep 2016
Cons: location was 9 miles and actually it was 20 miles. The car had hail damage, it took 50 min to get my car once at the location. The manger said - nothing I can do about that while he was pleasant to the next custome who caxl her reservation
Pros: The staff was so friendly and even take care of us after we dropped the car off. We left our garage door opener in the rental and as soon as I called they remembered me and went out and got the item from the rental car and put it safely behind the desk for us to pick up later!
The car was extremely nice and clean!
Cons: Pickup took too much time and paperwork wasn't consistent about how much gas we needed to have in the tank at drop off.
18 Apr 2016
First and Last Experience
Pros: Nothing at all
Cons: I scheduled my reservation a month in advance for our April trip. We had a couple of bad hailstorms a few weeks ago. On the day of our trip, April 8th, I went to go pick up our rental. The agent said our reservation was canceled and they hadn't had any rentals available all week. All she asked was if I got their voicemail. I didn't receive a phone call or voicemail because if I had, I wouldn't have driven up there. The manager was already on the phone being rude to another customer. They didn't try to accommodate us. She just gave a basic apology. I will never give them another chance.