Pros: Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.
17 Jan 2017
Cons: The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.
2 Jan 2017
Pros: Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!
3 Jan 2017
Cons: There were no cars for us. We were told that there was a waiting list. Really disappointed.
3 Jan 2017
no cars available
Pros: we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.
7 Jan 2017
We didn't even get the car.
Cons: We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.
8 Jan 2017
Worst service ever! They overbooked and didnt have
Pros: Nothing. This is the worst experience I have had ever with a car rental
Cons: They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.
Pros: Although Budget may offer a low price, I would strongly recommend using a different rental car agency. Budget has extremely poor customer service, both online and especially in the store. Agents may not always recognize your rental reservation, so consider having a plan b. Overall, I was highly disappoint with my rental and will never use Budget again.
17 Apr 2017
Pros: The person who attend me try to fix the problem. End up getting a car without AC ☹️
Cons: I didn't like this place because when I arrived to pick my car, they told me the they didn't have no cars at all. And I had a reservation already.
19 Apr 2017
Glad we were just dropping off here, because it was hard to communicat
Pros: Quick service
Cons: While I understand we are in Mexico, and I can't speak Spanish, the communication was nonnexustant. Maybe written instructions in English could help them for when renters don't speak Spanish.
10 Dec 2016
False Advertising and Unauthorized Charges
Cons: We got an unauthorized USD $120 extra charge. Location opened 50 mins late, representative was impolite and extremely slow, an hour to sort our reservation.
Cons: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
14 Sep 2016
Pros: The car was nice and clean
21 Sep 2016
Overpriced insurance packages
Pros: Get a car from a local hotel.
18 Apr 2017
Horrible - Europcar México
Pros: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
Cons: insurance was more than I paid for the car other than that it was great!
10 Jul 2016
Must have lots of patience
Pros: The car was clean, and the people were friendly.
Cons: They didn't even have a car to rent to us! When they found a temporary solution, they just kept us waiting for 4 hours while they slowly prepared the car. Multiply everything by 3 or 4. If they say it will be ready in 10 minutes, plan on 40, 1 hour = 4 hours, etc. We were eventually on our way, but very frustrated.
5 Feb 2017
Cons: thrifty did not released the rental car unless I purchase a liability insurance policy for the ridiculous price of around $1100 which I think its a complete ripoff
11 Mar 2017
Cons: The insurance price was more than triple than the car
Cons: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
23 Feb 2017
Pros: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Cons: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
3 Apr 2017
Make sure you add insurance
Cons: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
I was told my rental was one price and charged ano
Cons: I was told my rental would be $27.00 and once I got there I was forced to purchase the Insurance and I had to pay $147.00. I have never been forced to pay for Insurance and I have rented many cars.
2 Apr 2017
Pros: Only thing helping my experience was that it is an American brand. Rest were fine or just good enough. The cars were no clean like in US, lot more body damage and wear tear. Language issue was a major issue. Couldn't understand most of our the conversation. But they all tried hard and on drop off one employee was fluent in English- it was helpful
Cons: Car was not well maintained, damaged and I needed to exchange it and got that the car had to be brought from my original place of rent- 200 miles & 5 hrs of drive away.
Pros: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
3 Apr 2017
They didn't respect the reservation with you guys
Cons: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.