Best Western Palace Hotel & Casino

4 of 4 stars
Central Promenade - Douglas, Douglas
21 Sept - 28 Sept
(1 room • 2 guests)
7.4
Good
2,453 reviews

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Bar view of Best Western Palace Hotel & Casino
Bedroom view of Best Western Palace Hotel & Casino
Bedroom view of Best Western Palace Hotel & Casino
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Overview

Check-in: From 16:00
Check-out: Prior to 11:00
Central Promenade - Douglas, Douglas

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Amenities

Indoor pool
Beachfront
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Coffee machine
    Dining
  • Electric kettle
  • Packed lunches
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Food can be delivered to guest accommodation
  • Coffee machine
  • Vending machine (drinks)
  • Vending machine (snacks)
    Basics
  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Dustbins
  • Conditioner
    Services and conveniences
  • ATM on-site
  • Wedding services
  • Business centre
  • Wake-up service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • Flexible event space
  • Private check-in/check-out
  • 24-hour front desk
    General
  • Beachfront
  • Family rooms
  • Sea view
  • Seating area
  • Interconnected room(s) available
  • Sofa
  • Telephone
  • Carpeted
  • Newspapers
  • Storage available
    Pool and spa
  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Pool with a view
  • Steam room
    Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom
    Health and safety
  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe
    Media and entertainment
  • Radio
  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV
  • TV
    Things to do
  • Casino
  • Golf
  • Darts
  • Bingo
  • Karaoke
    Accessibility and suitability
  • Lift
  • Accessible parking
  • No smoking
  • Designated smoking area
    Bedroom
  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet
    Laundry
  • Laundry facilities
  • Laundry service
  • Iron and ironing board
    Parking and transportation
  • Parking (surcharge)
  • Private parking
    Outdoor
  • Beach chairs
  • Balcony
    Workspace
  • Computer use available
  • Desk
    Family friendly
  • Cribs available
  • Kids meals
    Fitness
  • Fitness classes
  • Fitness centre

Location

Central Promenade - Douglas, Douglas

Reviews

7.4
Good
2453 verified ratings
Wonderful
754
Very good
476
Good
527
Okay
246
Fair
210
Mediocre
108
Poor
132

Summary of reviews

Guests say
Guests consistently praised the hotel's central location and stunning sea views, making it a highlight of their stay. Cleanliness and service received mixed feedback, with some guests finding rooms and facilities clean and staff friendly, while others noted areas needing improvement or updates. Breakfast was generally appreciated for its variety, though a few guests found it average or lacking. Room size and bathroom space were a concern for some, especially for taller guests or those needing more accessibility. Overall, the location and views stood out as the hotel's strongest features.
AI-generated from customer reviews
Location10 out of 10
Cleanliness5 out of 10
Service5 out of 10
Breakfast5 out of 10

All reviews

8.0
Very good
Peter, Nov 2026
Pros (+) Excellent place to stay with lovely staff! Had a lovely spacious sea-view room with a wide-opening window to view the spectacular! A very clean room with a large comfortable bed with everything you need and more! A fantastic fresh buffet breakfast to suit every taste. We didn’t use the bar unfortunately, but it looked 5 star! We did use the leisure centre and it’s definitely worth it, so bring you...
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10
Wonderful
Caron, Nov 2026
Pros (+) My daughter has celiac and the staff were excellent with her and reassured her of the importance of cross contamination. She was relaxed throughout the whole stay. Would recommend to anyone with food allergies.
4.0
Mediocre
Sarah, Nov 2026
Pros (+) Great location
Cons (-) Very tired and run down
9.0
Wonderful
Linda, Oct 2026
Pros (+) Good location. Food was always lovely and served hot . Staff very friendly . Not many hotels have an iron and ironing board in your room very handy . All in all and good stay
Cons (-) My only problem was the shower it was a mixer tap shower and went extremely hot at times . I think in this era of time it should be electric shower
8.0
Very good
Carl, Oct 2026
Pros (+) Nice bar and Chinese restaurant on site. Also good breakfast
Cons (-) A bit far bars etc.. but that was made worse by the atrocious weather
9.0
Wonderful
John, Oct 2026
Pros (+) Well worth getting sea view room and breakfast is lovely. bar is pleasant as well.
Cons (-) limited food menu in evenings
8.0
Very good
Margaret, Oct 2026
Pros (+) Staff, all friendly and professional.
Cons (-) Bathroom, no walkin shower, toilet flush very difficult to use.
8.0
Very good
Jill, Oct 2026
Pros (+) A bit dated but clean
Cons (-) I prefer the old fashioned properties not so much 60’s style
4.0
Mediocre
Olivia, Oct 2026
Pros (+) Staff were excellent
Cons (-) Decent bed two arm chairs in double room restaurant paragon food not the best
4.0
Mediocre
Olivia, Oct 2026
Pros (+) staff were excellent
Cons (-) Bed so uncomfortable 1 armchair in double room food was what you would expect in cafe not a restaurant