Best Western Palace Hotel & Casino

4 of 4 stars
Central Promenade - Douglas, Douglas
21 Sept - 28 Sept
(1 room • 2 guests)
7.5
Good
2229 reviews

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Bedroom view of Best Western Palace Hotel & Casino
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Bar view of Best Western Palace Hotel & Casino
Restaurant view of Best Western Palace Hotel & Casino
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Overview

Catch some rays at the beach or spend the day relaxing at Best Western Palace Hotel & Casino's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily. An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Check-in: From 16:00
Check-out: Prior to 11:00
+44 1624 662662
Central Promenade - Douglas, Douglas

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Amenities

Indoor pool
Beachfront
Fitness centre
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Coffee machine
    Dining
  • Electric kettle
  • Packed lunches
  • Special diet menus (on request)
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Food can be delivered to guest accommodation
  • Coffee machine
    Basics
  • Free Wi-Fi
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Dustbins
  • Conditioner
    General
  • Beachfront
  • Family rooms
  • Sea view
  • Seating area
  • Interconnected room(s) available
  • Sofa
  • Telephone
  • Carpeted
  • Storage available
    Services and conveniences
  • ATM on-site
  • Business centre
  • Wake-up service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
    Pool and spa
  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Pool with a view
  • Steam room
    Bathroom
  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom
    Health and safety
  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe
    Accessibility and suitability
  • Lift
  • Accessible parking
  • No smoking
  • Designated smoking area
    Laundry
  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
    Bedroom
  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet
    Things to do
  • Casino
  • Golf
  • Bingo
  • Karaoke
    Media and entertainment
  • Radio
  • Flat-screen TV
  • TV
    Parking and transportation
  • Parking
  • Private parking
    Outdoor
  • Beach chairs
  • Balcony
    Workspace
  • Fax/photocopying
  • Desk
    Family friendly
  • Cribs available
  • Kids meals
    Fitness
  • Fitness classes
  • Fitness centre

Location

Central Promenade - Douglas, Douglas

Reviews

7.5
Good
2229 verified ratings
Wonderful
686
Very good
416
Good
499
Okay
219
Fair
198
Mediocre
92
Poor
119

Summary of reviews

Guests say
Guests appreciated the great location and breakfast options, but many were disappointed with the cleanliness, service, and amenities. Issues with room conditions and restaurant quality were also noted, leading to a mixed overall experience.
AI-generated from customer reviews
Location9 out of 10
Breakfast8.5 out of 10
Room Size5 out of 10
Cleanliness3 out of 10
Amenities3 out of 10
Service2.5 out of 10

All reviews

2.0
Poor
Stephanie, Mar 2026
Pros (+) The breakfast that we paid for and the pool area was ok
Cons (-) The room had mould in the bathroom, was very run down, room wasnt cleaned once during the stay, was very expensive for what it was given it didnt even include breakfast
5.0
Fair
David, Mar 2026
Pros (+) Location
Cons (-) Smell of chlorine from health club.
10
Wonderful
Brian, Mar 2026
Pros (+) Clean comfortable room, great choice at breakfast.
Cons (-) N/A
5.0
Fair
Stephen, Mar 2026
Pros (+) well situated
Cons (-) rooms only serviced every 3 days not possible to join wifi in the evenings - suspect lack of bandwidth no plug sockets by the bed
10
Wonderful
Jemmina, Mar 2026
Pros (+) The waiting staff were absolutely wonderful. They couldn’t have done anything more. I will definitely recommend this hotel. I really enjoyed my stay.
7.0
Good
Sam, Mar 2026
Pros (+) Pool was great as always, and the breakfast was lovely, view and location great.
Cons (-) Room far to hot, window doesn't let any air in and the sun just makes the room to hot. Beds were uncomfortable, hair dryer didn't work, Internet kept dropping out, lights in bathroom kept dimming.
8.0
Very good
Anonymous, Mar 2026
For the price paid, the location of the hotel and the breakfast offering was excellent. The design of the hotel however, has the rooms off a very long and narrow corridor and the noise from other ‘selfish’ hotel clients late at night or in the early hours of the morning, means that your sleep is constantly disturbed. There is no signage on the corridors to remind customers that other hotel clients...
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10
Wonderful
Bernie, Mar 2026
Pros (+) I loved the pool
Cons (-) Nothing
9.0
Wonderful
Sheri, Mar 2026
Pros (+) Comfortable beds, spacious, good choice of breakfast , great sea view, large sliding door for loads of fresh air.
Cons (-) I feel the staff lacked professionalism, they were all quite miserable.
8.0
Very good
Ken, Mar 2026
Pros (+) The hotel had everything a group of friends visiting would need, the use of the health club was especially welcome and Lookys was great for a few beers and to watch the rugby, even had a band on later in the evening.
Cons (-) There was a rally on and the older cars while nice to look at were extremely noisy when stating up in the mornings. Not the hotels fault but, annoying none the less.