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The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
All good- I love BA and the professionalism of the crew and pilots.
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
Had a nice flight to London on BA will fly with them again in the future
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Great service, great food, and comfortable business class seats... Friendly and professional flight attendants and ground crew, overall 5 star experience!
Overnight flight in the old style Business class, but still very good.
Very disorganised check-in and boarding. We won't fly with them again
3 of us were in the business class. All good except the Flight out of Mumbai is too early. It is at 6:30 am. Reporting is at 4 am. We had to get up at 3 am. US connection has 4-5 hours of layover. It would be nicer to start the India flight late (give more time to sleep at home) and have less layover duration in IST.
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.
Service was superb and the flight experience overall was great
The flight departed on time and the staff was professional.
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
The flight was very bad, the food and the staff was very rude. My last time with them
LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
My bag was lost despite an almost 8 hour layover in Warsaw. Nearly 12 hours after my arrival, I have not heard anything about it.
Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
Really bad airline, they treat you like you would be treated on a budget airline.
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together
I was at the airport on time , I checked in my luggage . The plane was delayed and the gate was change. The flight board did not give information . I did not get chance to fly. I am going to make a claim for it
Very poor, flight cancelled, no help from Lufthansa customer service.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
Excellent service by united air staff. Very helpful, understanding and do friendly.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.