Book Hertz hire cars in Los Angeles

Reviews for Hertz in Los Angeles

Recent reviews

Traveller rating

Wonderful

81

Very Good

36

Good

8

Okay

37

Fair

5

Mediocre

0

Poor

201

2.0

I had booked in advance and got a confirmed reservation for a SUV but when I went to the Hertz office in LA, the car was not available. The staff just shrugged saying a conformation does not mean the car is available. Really? What else do I need a confirmed reservation for but to make sure the desired car is really there? They gave me a car that was damaged, tank half empty, dirty, low tire pressure warning on, much to small. I had to cramp 5 people with luggage into a compact. Calling Hertz was useless, I never got a chance to talk to a real person. I had to physically drive to different locations and ask to get the right car. Finally I did, but this took the first day of vacation.Reviewed 6 Apr 2024

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8.0

The car was extremely clean and it was great. The pickup location was a bit confusing, Initially I was not specifically aware that the pickup location was at the Marriott hotel. The address indicated the specific location; however, when the rental indicated it was through Hertz, I took the Hertz shuttle to the Hertz rental location. The Hertz rental location is nearby the actual pickup location and it did not say anywhere on my rental that I was picking up from the Marriott location. A simple indication it was Marriott location would have been great.Reviewed 1 Apr 2024

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4.0

Everything went perfect with my car rental the entire trip. The only problem that leaves a sour taste in my mouth, which is making me leave a less than positive review, is that when I went to pick up the car I was charged a “Young Driver Fee.” While I am under 25, I had previously confirmed over the phone with an employee at the store that presenting my AAA membership card would wave the young driver fee. However when I land in Los Angeles to pick up my car, I am charged practically double what I expected. The employee at the counter informed me that because I “did not book the rental through AAA,” I would not qualify for the discount. Very unprofessional. My family has used Hertz for all of our vacations growing up, and now that I am taking my own trips I felt comfortable going with a company I knew. After this I may reconsider my loyalties.Reviewed 23 Feb 2024

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2.0

I reserved a regular SUPPLIER CHOICE vehicle, and when I arrived at the Herz in North Hollywood they claimed that I reserved an EV, which I did not. I showed them my reservation that clearly says "Supplier Choice" and they still refused to allow me to take a regular vehicle. They said I had to take their EV, BUT the one they wanted to give to me only had around 51% battery and would only take me "161 miles" according to the agent. The whole purpose of me renting a car was because I needed to travel yesterday so I had to have something that would take me around 400 miles. He said my only option would be to upgrade to their only available SUV. As I had to travel that day, I had no choice, and was subsequently charged an extra $212.28 to drive it off the lot. After I was forced to pay the extra fee, they told me their SUV had an empty tank. So, I had to wait at the Herz location for 45+ minutes for them to fill it. Once I was able to drive it away with a full tank, the car was dirty and the minute I got on the freeway the "Oil Change" light came on. I would like, at the very LEAST a refund of the upgrade charge since it was not my fault Herz booked me for the incorrect vehicle type. But they refuse to help me. Also for giving me practically no option but to upgrade for an incredibly steep additional price just to give me a faulty car that needed gas, oil, and was dirty. Because they have not helped me at all with any of these issues, I won’t be renting with Hertz again.Reviewed 22 Feb 2024

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2.0

I didnt like any of the service, the clerk was rude and the car was dirty and smelt like cigarette.Reviewed 3 Feb 2024

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2.0

The hertz representative said they could not honor my prepaid agreement. First, the representative indicated he didn’t have any vehicles available, even though I had a confirmed prepaid reservation. Then he initiated that if I wanted a vehicle, I would have to pay an additional 200 dollars, which I did. This was a terrible experienceReviewed 9 Jan 2024

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2.0

They don't rent cargo vans, you waisted my timeReviewed 4 Dec 2023

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2.0

They didn’t have the vehicle I reserved and weren’t open during the posted hours of operation. Total nightmare. I had to leave and rent from BudgetReviewed 22 Nov 2023

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2.0

They changed the price of the car and have double charged me.Reviewed 21 Nov 2023

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2.0

They called me right before our trip to say the van we had reserved was not available and they would not give me a replacement vehicle. Never got a rental from them. I explained they should give us another vehicle and I had a confirmation number, and he would not do so.Reviewed 19 Nov 2023

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4.0

When I picked up the rental car (a Kia Niro EV), they asked me to return the car with 70-80% charge. That's exactly what I did (I returned it with ~190 miles of range, or 75% charge). Then they charged me $35 to charge the car up. I will be disputing the charge, but I should not have to waste my time doing this.Reviewed 8 Nov 2023

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4.0

The staff was excellent. They tried to help us. I’m stuck with it until we found a solution. Thank you hurts.Reviewed 18 Oct 2023

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• Where are the best pick-up locations for Hertz car rentals in Los Angeles?

  With car rentals from Hertz you will find over 29 locations just in the city of Los Angeles alone. If you are flying into the city then an obvious pick-up choice would be from Los Angeles International Airport. The city has many other prime locations too, including North La Cienega in West Hollywood, The JW Marriott Hotel on West Olympic Boulevard and Union Station in North Alameda Street.

• What are the different car rental benefits or amenities offered by Hertz in Los Angeles?

  No matter which Hertz branch you choose to hire your rental from, you will never be more than about 20-min drive from the city centre. Sign up to the Gold Rewards System for free and get three-tiered benefits to car rental not just in Los Angeles, but anywhere in the world. The tiers are Gold, Five-star and President’s Circle, with benefits that make renting faster and more rewarding.

• Where are the best places to park your Hertz car hire in Los Angeles City?

  There are several large public car parks in Los Angeles to keep your car hire safe. Consider parking at Cinerama Dome, close to the Hollywood Walk of Fame, 530 S. Spring Street on the edge of downtown LA, or Lot 1 North near Santa Monica beach. There is also on-street parking available and prices will vary depending on where in La you are. Always check the meters and make sure you are 18 inches or less from the curb.

• How much does it cost to hire a car from Hertz in Los Angeles?

  On average a car hire from Hertz in Los Angeles costs ₹ 8,283 per day.

• What is the most popular car hire from Hertz in Los Angeles?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Hertz in Los Angeles.

• How many car hire locations does Hertz have in Los Angeles?

  Hertz has 31 hire locations in Los Angeles. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes