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On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
Didn’t like it at all. Cabin crew unfriendly. Very bad experience.
Checkin and boarding staff at Delhi Airport is not cooperative with passengers Their behavior very humiliating . They don’t allow Lap top bag and Ladies’ purse/vanity bag which most of the airlines allow besides cabin baggage and check in baggages. They try to charge extra payment on the pretext of small variations which normally other Airlines staff don’t do. Airline staff should be courteous & cooperative but check in staff of Emirates Airline at Delhi was not so at all.
Good but needs to improve cleanliness Coffee serve cold Needs to raise standard serving food Otherwise good
Newly reconfigured 380 I assume. Has a new ife with usb c ports and Bluetooth connections
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
Check-in process at Bengaluru airport was atrociously slow. Emirates should allow baggage drop option after online check-in and verification of documents. The rest of the flight was quite good and we didn't have any complaints.
The air hostess spilled tomato juice on me by mistake in Mumbai -Dubai flight. I was traveling from Mumbai to UAD. Her senior came and offered couple of small chocolates (probably given in business class) as compensation. I asked for access to lounge as I had to travel till IAD and I could shower and change. But she said she cannot do that and did nothing further. I found the response to their mistake as inappropriate.
Food was not eadable. Testless and not apealing. order for indian vegitarian, recived spice less. combination of main course and side iteams are far away from traditonal food, serve less iteams. , but eadoble. Thanks
Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
no issues at all... Kudos to the food. This time was really really good
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
I travel frequently. The flight was late again... KLM should really try and be on time
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.
My tv didn’t work, crew had to reset it 6 times, it worked for 3 minutes and started acting crazy clicking random items on screen automatically. Plus only one side of earphones worked, blanket was too think and small.
A350 has great entertainment. Make sure to watch the plane's external tail and nose camera's on landing and take off. Seats were a little hard for a 10 hour flight. I am gluten intolerant, they had good alternative meals for me on the flight.
Great seats assigned and comfortable, movies are good, food is delicious, great experience. No delays and they prioritize boarding children with parents which is plus.
Very poor, flight cancelled, no help from Lufthansa customer service.
Crew was great, captain included. Food was scarce, bread was not fresh. seats were very tight, backing seat to sleep disturbs customers. No leg room. earphones uncomfortable. Your extra charges for bags is very problematic for the industry as a whole, leave that for Ryan air. The short flight valencia munich seemed a downgrade for lufthansa, I mean seriously! charging for drinks - real cheap. So overall the price was too high for quality of adveture.
terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
Very very poor. Reliability is the main issue. The flight from Bangalore to Frankfurt was delayed by 8 hours and hence we couldn’t make the flight from Frankfurt to St. Louis ( which was later canceled by Lufthansa ) . Bangalore airport lounge 080 is EXCELLENT. The shower in the lounge is first class. Wished they had some extendable lounge chairs for sleeping for the weary passengers. FRANKFURT AIRPORT IS HORRIBLE! WILL NEVER EVER FLY IN OR OUT OF FRANKFURT. There is no jetways for the Lufthansa flight and the bus took so long to reach the next terminal. We had to clear immigration and security checks again and again though we are transit travelers.
Left late. Crowded like cattle. Standing and waiting. Food on board getting worse.
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
Very Stress free Lounges were superb. Crews were caring. I loved it.
I’m not happy because I discovered there is something wrong and my miles have not been getting put on my AA account. So this needs to be fixed because I have traveled a lot since October and none of my miles are registered
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
I didn’t get to London or Amsterdam. They lost my connection flight . I was stuck in Madrid and they rerouted my flight to Austria where my son had to come and pick me up. To get to my destination and they lost my luggage and they’ve told me they can not find it very poor service so have no word for what happened
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
Great and pleasant service and smooth flight with wonderful and clean amenities.
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu. I found it impossible to check in online. The website sent you round and round a loop. The only way to break the loop was to view and change your advance personal details.
Everything from check-in, punctuality, working screens, food, service, baggage handing
The flight was dirty. The screens were not working and people were restless. Food and staff was okay.
The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.
Crew were slow in serving, as a result many of the passengers were not served Tea/Coffee. There is a scope for improvement
Very poor experience for the price paid. Airplane interior including seats were old and jaded. Seat tray table did not work properly. Head phone was defective and didn’t work. Food was mediocre
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's did not work so I'm glad we brought our own entertainment.
Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's in our entire row did not work so I'm glad we brought our own entertainment......
Need to update the staff of the airport. They tell luggage weight according to they want.
The Air India lounge in Delhi , was very disappointing! The food was of poor quality and options were limited especially for vegetarians!! Beverages were fine. The in flight crew was excellent! . They helped me with my seat controls - the controls did not work without a hassle or assistance!! A very poor showing for a Business cabin!!! Post flight , the wheel chair passengers ( including Me) were “ shepherded and left waiting twice (an hour or more) before taking us to immigration! I chose to Fly Air India because I want. to patronize our National carrier with the hope that the experience will improve!!! Regrettably, I will have to look at other options for my next trip to India
Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.