Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
1. Food provided was not per the selection. 2. Very old and outdated media infotainment and not much language oriented films 3. Better provide with a proper headset rather cheap in ear headphones.
Good crew and good flight but could have run on time They were waiting to collect people from connections
Food could be better quality - everything else was excellent , thanks Lufthansa team . GOD bless you!!!
"I am aware that there was a strike at Munich airport, which led to the cancellation of my flight. Additionally, I had insurance for the flight. Lufthansa informed me about the cancellation approximately 2.5 hours before the scheduled flight while I was en route to Rzeszow airport. They offered me accommodation in a hotel for the night and arranged two connecting flights for the next morning, instead of my originally booked single connecting flight. Consequently, I arrived a day later, causing me to miss a day of work and some important meetings. I hope you can assist me in obtaining a refund for this inconvenience."
Very poor. Lost my luggage. Luggage never came in New Delhi from Munich and I created a lost luggage report with Lufthansa. Still waiting for luggage. Overall poor experience.
Good boarding experience, staff was very friendly. No entertainment was provided and vegan/veg food items did not taste good.
The flight was smooth and on time. Check-in and boarding was very efficient. The flight was very comfortable and there was good entertainment and food on offer.
The premium economy seat is one of the most comfortable that I experience. The food is also better than the ones you get in Economy, though the boarding was a missed opportunity, no priority observed, a complete mess.
Terrible. After landing I got info that my next day trip to Toulouse was cancelled. Lufthansa offered me an alternative route via Lyon and lisboa, so I'd end up in Toulouse at midnight, missing all my trains and unable to book a car to reach my town on the morning, where I am expected to turn up to work. I tried to reschedule my flight by talking to an agent. Was waiting in the web chat queue 2 hours (there was 200 people before me), and when I finally got an agent he has decided to end up our chat just after I explained him the situation. Not sure if it was technical glitch or blatant act of disrespect. Either way I had to buy myself a ticket from easy jet from Lyon to Toulouse, so I'll be there at midday. I do not understand why Lufthansa did not rebooked me to that flight in the first place, deciding that is is a better idea for me to waste 12 hours more for multiple flights. Extremely annoying and disrespectful
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
Leg room was better than expected. Lavatory’s were easy to access.crew was grea!
Not enough trash pickups throughout the flight. Everything else was great.
I asleep by the gate and actually didn't get to the airplane.
This was a late night flight but the lights was on all the time and kids were screaming and many people were so loud. I was expecting to have a little rest on the plane considering it is late night but this way I couldn't. I think if at least the light would've been off / lower then people could feel they should be quieter.
The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
I liked that even though there was a two hour delay, I was notified WELL in advance, and could arrive at the airport later. Comfort was better than most airlines for the price. The crew was helpful and kind, taking time to respond to passengers’ questions, I noticed. The cheerfulness of the personnel made for a very pleasant vibe throughout. My experience was very positive.
My parents travelled through british airways. Service was very poor. They were not able to eat anything in the flight due to poor customer service in the flight.
Awful flight. My pre-booked seat was given to a crew member and I was substituted with an awful seat next to the toilet. When I asked about it I was treated with contempt for daring to ask. Par for the course on BA at present.
Warsaw (WAW)Poland
Bengaluru (Bangalore) (BLR)India
Bengaluru (Bangalore) - Warsaw