Daily cleaning, installation of cabin HEPA filters on flights from Taipei City
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Scores according to KAYAK customer reviews
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Pros: "Perhaps the most courteous airline I’ve experienced."
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Pros: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Pros: "Service is Stellar"
Cons: "Business class seats were a bit old"
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Pros: "Food was quite good"
Cons: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Pros: "service..service..service and ontime performance"
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Staff are super kind."
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
Cons: "The food good but not great. But...it’s airplane food."
Pros: "Same thing"
Cons: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Cons: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Cons: "Ordered Fruit Meal. It did not have a variety."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Pros: "flight attendant in business not as nice as sfo to narita"
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Cons: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Cons: "Flight was delayed for four hours. Missed connecting flight."
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "Good guidance"
Cons: "There's no boarding zone?"
Pros: "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
Pros: "Legroom and cabin ambience"
Cons: "It was a rough landing."
Pros: "Everything is perfect."
Cons: "Nothing to complain, simply perfect."
Pros: "The overall experience was good."
Pros: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Cons: "Support staff"
Cons: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Pros: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Cons: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Pros: "Crew was ok Food was good Seats were comfortable"
Cons: "Overall was good and we definitely travel again"
Pros: "Upgraded to first class!"
Pros: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
Pros: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Cons: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
Pros: "I really appreciated the upgrade"
Pros: "Excellent service"
Pros: "Service & caring were superb"
Cons: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Pros: "Food, staff, flight"
Cons: "Cabin luggage limit, too long layover"
Cons: "Had "summon the crew" light on for 40 minutes, no one showed up"
Pros: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Cons: "Everything was good"
Pros: "Good aircraft. A 380"
Cons: "People carried a lot of hand luggage and the overhead bins were crammed"
Pros: "Service and food"
Cons: "Boarding for business class took a long time and was very out of order"
Pros: "Good selection of food"
Cons: "Having to listen to everything in both English and Arabic"
Pros: "Punctual on Time. Clean Cabin. Nice Crew"
Cons: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Pros: "Flights on time /comfy seats and crew"
Cons: "One particular airhostess was little rude ..too much wait time in Dubai"
Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."
Cons: "Service was very poor,. Not enough employees or lack of interest."
Pros: "Every thing was good"
Pros: "Food is good"
Cons: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Pros: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Cons: "Taipei airport was not great and confusing."
Cons: "No food for vegetarian"
Pros: "Leg Room"
Pros: "Comfortable seat"
Cons: "I was inzble to select vegetarian meal on ypur website"
Cons: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
Pros: "Great entertainment options, decent food, comfy seats with a lot of legroom"
Cons: "Boarding was confusing"
Pros: "Lots of movie options"
Cons: "The flight was delayed"
Pros: "Felt at home"
Cons: "Late take off"
Cons: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
Cons: "I did not get the seats I selected when booking"
Pros: "Excellent on board!"
Cons: "Everything was good!"
Cons: "Late take off"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Cons: "No free seat selection available anymore until checkin."
Cons: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
Cons: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Pros: "Nothing !"
Cons: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
Pros: "The service, entertainment and food were all excellent."
Pros: "Food , entertainment"
Cons: "Seats very compact"
Pros: "Late departure but kept informed. Food good."
Cons: "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
Pros: "the noodle snack and food was good"
Cons: "more leg room would be nice on a long flight"
Cons: "Delayed too much except that, everything was good"
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Cons: "The best"
Pros: "Changi. Wow.."
Cons: "Aircraft rather not modern."
Cons: "Be on time. 3 hours delay"
Pros: "Very good"
Cons: "Very good"
Cons: "Don't delay"
Cons: "Seat was very uncomfortably"
Pros: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Pros: "Food& Beverage :)"
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Cons: "short hall business class not comfortable - flight delayed as usual"
Cons: "1h30 delayed as usual"
Pros: "The crew was readily available and was able to assist with everything needed"
Cons: "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
Pros: "The crew was so polite and kind!"
Cons: "I had no problems"
Pros: "Friendly and efficient staff."
Pros: "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
Cons: "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
Pros: "Overall service"
Cons: "Nothing dpecific"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "I am a wheelchair user and Cathay Pacific took excellent care of me"
Cons: "The crew service very lack"
Pros: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
Cons: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Pros: "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
Cons: "Older entertainment system but not a big issue on a short flight."
Pros: "Overalll the flight was okay and the company crew is very helpful!"
Cons: "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
Pros: "Very good service. Professional and friendly"
Pros: "Our plane was an A350 equipped with a new entertainment center. The captain was able to get our flight in early. Unfortunately, because of weather/immigration problems at the destination, we weren't able to disembark for another 90 minutes. But I think the cabin crew handled this well, handing out both drinks and snacks. The captain also kept us informed, and also seemed to play a role in negotiating with the airport authorities to allow us to disembark at another gate. Otherwise it may have been a longer ordeal."
Cons: "The security measures for US bound flights made things more confusing for boarding. This wasn't the airline's responsibility, and the security check was fast and professional. Next time I hope they work better with the customers to make sure we know what is going on. But this is a small complaint on my part."
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Pros: "There is actually meal between hkg and TPE. This is new."
Cons: "The cabin is just too warm."
Cons: "Flight delayed by 4 hrs. Food was horrendous."
Pros: "On time"
Cons: "Nothing as such"
Cons: "Terriable service"
Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Pros: "Great service attitude. Friendly with smile. Love their service"
Cons: "A short flight with just snacks. Seems downgraded the international flight standard."
Cons: "Our laugage is delay, service is worse than we never see."
Pros: "They gave 250 ml bottle water each on breakfast and dinner I like that . The crew members were helpful and friendly"
Cons: "There was less choice of movie. It would be good if they add more Bollywood movies and movies with more than 4 rankings."
Pros: "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
Pros: "Easy check in, and a pleasant flight! Thank You!!!"
Cons: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Pros: "The service"
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Pros: "overall safety is good"
Cons: "media is not at all working and its hard on such long flights without media especially when you are traveling with kids"
Pros: "Not much"
Cons: "The two hour operational delay was uncomfortable"
Cons: "Late departure"
Cons: "Improve in all aspects"
Cons: "Your travel agent is the worst ever. Never replies to emails and messages sent. Very disappointed and will never book again with your company"
Cons: "I didn't like flight from Del to LHR as my seat didn't have the light switch working. So I had to ask stewardess 4 helkp 7 she forgot. asked for 2nd time some body else switched on from cabin. to switch off to sleep had to call back staff. pl repair it."
Cons: "If it’s on time!!!"
Cons: "It was late and misssd my coknextin"
Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."
Cons: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."
Cons: "short delay when desembarquing"
Pros: "It was pleasant short journey even though we were delayed an additional 20 minutes in the air due to weather. This was out of the airlines control."
Pros: "Very rude and no interest in their job."
Cons: "Really cramped seating, very little legroom. Most ic-country flights within India were more spacious."
Cons: "My travel agent in India emphatically said that we did not require visas. We did not find out otherwise until we were at the gate in New York."
Cons: "Change of Entry Gate"
Pros: "nothing much"
Cons: "the cheap crowd."
Pros: "No socks or toothpaste or brush."
Pros: "Travel schedule & landing before time."
Pros: "On time and connection support"
Cons: "I got sick from the veg meal"
Pros: "free of charges for 2 pieces of baggage."
Pros: "the courtesy of check in personal"
Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Cons: "the TV was out of order"
Cons: "Not worth even a single star"
Cons: "Timing was not maintained"
Cons: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."
Pros: "My seat did not recline. N the audio wasn't working in my seat. The 8 hour journey felt like forever because of the discomfort. Would not prefer or recommend air India again. Dreading my return journey back to uk."
Pros: "On time.."
Pros: "This did not work on both flights"
Cons: "no through check in."
Cons: "i like it"
Pros: "Boarding procedure is poor"
Pros: "The veg meals were good and liked the baggage policy"
Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."
Cons: "Seat 52E was broken."
Cons: "Half of the tv screens are not working Some working but partially"
Cons: "Better to clean restrooms in between."
Pros: "Seat is wider than USA airlines"
Cons: "too slow to turn around aircraft and depart on time"
Cons: "Less leg space Less variety of both english and hindi films"
Airlines flying from Taipei City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taipei City
Masks required on board, masks provided on flights from Taipei City
Social distancing seating
Middle seats unavailable to book on flights from Taipei City
Testing for antibodies, testing for symptoms for flights from Taipei City
Waiving of change fees. Search flexible flights from Taipei City