Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Rajkot
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Scores according to KAYAK customer reviews
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Cons: "Staff Printed wrong boarding pass @ IAD leading to issue clearing security!"
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Cons: "The filthiest plane I have ever been on. Never again."
Cons: "The food from Bombay to Rajkot can be better"
Cons: "The food can be better. There was no proper message regarding delay."
Cons: "Better quality of food"
Cons: "Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums."
Pros: "Leg room"
Cons: "Poor movie selection"
Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Cons: "Entertainment system did not work at all in 2 of the 3 seats. Airline staff could do nothing. AI staff does not help as we we're heading to Bangalore & Baggage need to be claimed in Delhi with just 2 hours transfer. We had to rush & no help from AI staff . Poor service."
Pros: "Smooth nice flight, crew pleasant, long walk to & from gates."
Cons: "only 3 check in counters staffed. Domestic Flight was routed through International gates & terminal - big pain. Finally a small newly wed bride sitting next to me took up more of my space than a big overweight person, very obnoxious. My aisle seat back did not recline - broken."
Pros: "Convenience of a straight flight from IAD to DEL."
Cons: "Online check-in did not matter as we still had to wait in line to drop off the bags. A baggage drop off for those checked in online would help reduce check-in lines as the counter..Food can be better, but that is true for most airlines..I think Air-India works on India time schedule as they offer alcoholic drinks at noon only (9:30 PM in India), the flight leaves IAD at 11 AM, and not during dinner service."
Cons: "I didnt like first of ur food cz only sandwich was not enough for food"
Pros: "Found flies in it"
Cons: "Flies in food; chipped trays"
Cons: "All our three seats did not have working entertainment on a 14 hour flight; the back of the seats had cardboard used with duct tape; the flight attendants call button did not work; the reading lights didn’t work; flight attendants were rude and were working just bacuse they have a job; the quality of meals were the worst; could not turn off the screen that was blaring a non working message on a over 14 hour flight. Typical government run third world airline."
Pros: "Fully upgraded. From seats, entertainment screeens and air hostess service"
Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."
Cons: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Pros: "Service by the stewardesses"
Cons: "Old aircraft and limited entertainment."
Pros: "The fast travel time with no layover"
Cons: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."
Pros: "The direct flight from Washington Metro area"
Cons: "Absolutely old, ill-maintained plane, The tray table was slanted and food tray slipped all the time. I had to be careful that food didn't spill out. Uncomfortable seat with no leg room to speak of whatsoever. The seat didn't incline for sleep and drifted slowly within in a couple of minutes o the upright position. The travelers were horrible as well. Many passengers were just not behaving well. Left toilet papers all over the floor. Toilet room was poorly maintained. No napkin towels to wipe our hands! Flimsy napkin (if you can call that!) for dinner. Generally, the worst flight experience that my wife and I have had! And, we fly a lot around the world!"
Pros: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"
Pros: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Cons: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"
Pros: "boarding was ok."
Cons: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."
Pros: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Cons: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Cons: "No onboard entertainment"
Pros: "Direct flight saved travel time to Delhi"
Cons: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."
Pros: "Direct Flight to Delhi Save travel time and less jet lack"
Cons: "Broken seats, dirty Dishes. Food quantity very less with very limited options. No ice for cold drinks, using Big bottles to serve soft drinks with few options. Compare to other flights there is no positive feed back"
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Pros: "Taste of Food Excellent timings of the flights"
Cons: "Personal TV did not work Pathetic Customer Service"
Pros: "Nothing in particular!!!"
Pros: "Check in was easy no rush Service was great"
Cons: "Service was good. Best off all is nonstop"
Pros: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Cons: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."
Pros: "I liked nothing. Starting from bagage transfer from SpiceJet in Delhi"
Cons: "Behavior of customer service in Delhi Airport. Absolutely unethical behavior from an agent called Vikash who claimed to be a manager in transfer disk in Delhi."
Pros: "The food and selection of music"
Cons: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"
Pros: "Must highly commend Benaifer Batliwala and Calvin Cruz of the cabin crew. Amazing service, felt like we were a family in the sky !"
Cons: "Wish that my video panel worked. It was one of many that did not work. How does a video panel not work for 14 hours of a flight between Washington and Delhi?"
Cons: "the seats are old and torn. Entertainment sucks"
Pros: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Cons: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Pros: "On time arrival Food was fine"
Cons: "Checkin was incredibly slow. They don’t have a simple bag drop for online checkin passengers, which wasted almost an hour of my time. Lavatories should be cleaned during flight. Tired interior. Unfriendly staff."
Cons: "Tv was not working"
Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"
Cons: "Comfort and entertainment"
Cons: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."
Pros: "Fast direct flight, crew was polite"
Cons: "In flight entertainment didn't have nuch choice"
Cons: "Tv didn't work in both directions to and from Chicago to Delhi. Makes it a very long journey. Apparently it is too expense to repair or replace Food very mediocre"
Cons: "I book my flight online and i pay extra for my sit but still air india change my sit it was uncomfortable for me because i have baby and it was hard i pay extra for my sit so i can fly comfortable but air india do not care about that"
Airlines flying from Maryland to Rajkot have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Rajkot
Masks required on board, masks provided on flights from Maryland to Rajkot
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Rajkot
Testing for antibodies, testing for symptoms for flights from Maryland to Rajkot
Waiving of change fees. Search flexible flights from Maryland to Rajkot