Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Bhubaneswar
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Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "All good"
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Cons: "The boarding was poorly managed."
Pros: "Amazing crew."
Cons: "Better comfortable plane"
Cons: "To avoid travelling by indigo would be better"
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Cons: "Check in swiftness"
Cons: "Could have been on time"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "Good service"
Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Pros: "Reached before time!"
Cons: "Lost my luggage due to mistake at check in desk"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Cons: "Very uncomfortable seats. Small and hard"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Pros: "Friendly and helpful flight attendants"
Cons: "My seat cushion was flattened but otherwise a nice flight!"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Overall experience"
Cons: "Over expensive food"
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("
Cons: "Indigo Crew Is Not Passenger Friendly. Nobody taught them to smile and be hospitable."
Pros: "Assistance provided"
Cons: "Face wipes was needed"
Cons: "Lounge experience"
Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"
Pros: "leg space"
Cons: "entertainment system, punctuality of flight"
Pros: "It was a new flight so everything was neat and clean."
Cons: "The all male crew was rude like hell and were chewing gums the whole time. The landing was super pathetic I for a sec thought the flights gonna crash"
Pros: "5 hours delay, top of the 6 hours connection"
Cons: "Shorten the delay"
Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Pros: "Legroom, food ok"
Cons: "Little service. Crew did not distribute immigration cards to everyone."
Pros: "Great service"
Pros: "Crew have been great. Flights were on time."
Cons: "leg space and seating is not good enough for a 14 hours flight. Also, maintenance could have been better."
Pros: "Nonstop flight Indian vegetarian food. Enough food was provided. Even though flight was delayed leaving New Delhi, it arrived to Dulles 10 mins early."
Cons: "Service does not compare to other airlines such as Emirates, Air France or KLM. Even though food is provided, If you miss the cart they will not come back. You have to pickup or ask for snacks... service does not come to you. Seats are not comfortable. They smells and are old. Video options are mediocre Flight is mostly late. Bathrooms need air fresheners."
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Cons: "Food was cold"
Cons: "Excellent booking service,"
Cons: "Using the entertainment system was very cumbersome. For one thing, it did not work at the start and someone had to reset the system. Even after that, the system was very sluggish in responding to commands. The range of available selection was very limited."
Pros: "Good service and smiling faces"
Cons: "Checking in process was long and not organized."
Pros: "The comfort level of the seats is very good. There is enough space between the two seat which makes easier for people to move around and relax. It was also a kind of nice that my cabin baggage was sent with the checked one, this took away a responsibility from me to take care of my luggage."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip."
Pros: "Onward journey was good, except for issues with the entertainment system in out sears."
Cons: "other than taht things were comparable to other long haul trips. excepted some snacks to be served in between the 13 plus hrs trip"
Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."
Cons: "Food not good at all"
Pros: "Food was good"
Cons: "Seats uncomfortable Entertainment system was not working"
Cons: "all ok"
Cons: "No inflight entertainment"
Pros: "It was better than the international flight."
Cons: "We arrived at the domestic airport initially because it was a flight from Ahmedabad to Mumbai (domestic). Took us a while to figure that out with the language barrier and lack of internet at the airport... next we took a rickshaw to the international airport which put us just passed 45 minutes early for the flight itself. Apparently that is the limit that we didn’t know about. So we were there 40 minutes early instead of 45 and they wouldn’t let us check in even though we only had carry ons with us. Next we had to buy another air India ticket 12 hours later to Mumbai which cost us 150 dollars per ticket and made us sit at the airport for the interim. Terrible experience for us... never using air India again!"
Pros: "Absolutely nothing. I’ve never felt so mistreated or disrespected on a flight. Utterly unprofessional and unhelpful."
Cons: "I fly a LOT, and this was one of the very worst flight experiences I’ve ever had. The flight was delayed and the staff (on the ground and in the air) were rude and unhelpful. As a result I missed my connecting flights to Nairobi and on to Lusaka. Air India staff couldn’t be bothered to offer even the most basic support in trying to make the flight or helping to reschedule. I had to spend almost five extremely stressful hours running back and forth in the Mumbai airport to get Air India to issue a basic form letter stating their flight was delayed in order to get my next flight rebooked, and was yelled at by their abysmal customer service staff. As a result I’m out hundreds of dollars in missed flights and extra hotel rooms and arrived 24 hours late (!) to my final destination. I will think long and hard before EVER booking an Air India flight again."
Pros: "On schedule"
Cons: "Horrible food"
Cons: "I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Pros: "- The crew was pretty good. Helpful overall"
Cons: "- The boarding was handled very badly. Couldn't believe my eyes to see something as simple as boarding looking like a complicated job! - AI crew is pretty rude when it comes to helping with overhead cabins: The cabins are high and it really is very difficult for most individuals to manage it single-handedly. For crew to say this is to any passenger,"You opened it. Now close it" without a 'please can you close it' just sounds atrocious and mean"
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Pros: "Shortest flight"
Cons: "Tv not working Average food Water not working in toilets"
Pros: "Seats are not good some issue with the extracted mode."
Cons: "Comfort level"
Pros: "Food, timing"
Cons: "When we went for checkin, the guy asked some Airlines code which I dont know. He took 15 mins to check us in.."
Pros: "Service good"
Cons: "All good"
Pros: "Great service. Excellent food."
Pros: "That it could fly!!!"
Cons: "The staff are awful - no sense of customer service. The food was frozen and distasteful! They should get sued over health and safety! No drinks service, all self service. Broken seats and TV - third grade airline!! Should not be allowed to operate in developed countries. Crew were pathetic! The only good thing was it could still fly - thank GOD for that!"
Cons: "Good service, not responsive."
Pros: "Direct 15 hr flight. That's all I can say."
Cons: "Tv didn't work. Crew was rude at times. They believed that they owned the airline and we were just regular passengers. They don't answer any questions well. Not satisfied with their service."
Pros: "Food is always the best but everything else is a big question mark."
Cons: "My Tv wasn't working both the times. Which made the 14 hour flight really tough."
Pros: "On time"
Cons: "Chang the carpet on the plane, looks like a carpet from motel 6, old dirty"
Pros: "Good price"
Cons: "Please improve your customer service.I had to literally fight with them to cancel my flight."
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Pros: "Crew service, on time departure and arrival"
Cons: "Leg room is worse than some domestic flights, unclean seats and mal-functioning entertainment system. Bathrooms were dirty and missing toilet paper and basic amenities."
Pros: "Nothing,you may better close this Flt."
Cons: "Every thing"
Pros: "The food and the movie choices and reaching destination on or before time."
Cons: "The air hostesses did not seem very pleasant and the in-flight service could have been better."
Cons: "My flight was advertised a direct flight, yet it stopped in New Delhi after leaving Mumbai. Just be honest."
Airlines flying from Dubai to Bhubaneswar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dubai to Bhubaneswar
Masks required on board, masks provided on flights from Dubai to Bhubaneswar
Social distancing seating
Middle seats unavailable to book on flights from Dubai to Bhubaneswar
Testing for antibodies, testing for symptoms for flights from Dubai to Bhubaneswar
Waiving of change fees. Search flexible flights from Dubai to Bhubaneswar