Shangri-La Hotel
Top Luxury Hotel

Jl May Jend Sungkono No 120, Surabaya 60256, Indonesia
+62 315 661 550

₹ 5,984+

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Overall guest ratings

8.8/10 Excellent
based on 438 reviews

Review highlights

  • 9.6
  • 8.4
  • 7.7
  • 6.8

Good to know

  • Nice building
  • Luxurious Hotel
  • Great reception


    show all


    With a stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district and minutes from Ciputra World Mall, and close to Surabaya Town Square. This 5-star hotel is within close proximity of Surabaya Zoo and Mpu Tantular Museum.


    Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and plasma televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, outdoor tennis courts, and a health club. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.


    Grab a bite to eat at one of the hotel's dining establishments, which include 5 restaurants and a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Laundry facilities
    • Child pool
    • Coffee shop
    • Night club
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Guest reviews

    Overall rating

    8.8 Excellent
    based on 438 reviews
    • 9.6 "World class service."
    • 8.4 "Food is delicious."
    • 7.7 "Good location."
    • 6.8 "Breakfast is mediocre."
    • 6.2 "Rooms are ok."

    Overall rating

    8.7 Excellent
    based on 39 reviews
    • 9.7 "World class service."
    • 8.3 "Food is delicious."
    • 5.5 "Rooms are ok."

    Overall rating

    7.8 Good
    based on 78 reviews
    • 9.7 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Good value."
    • 8.6 "Amenities are good."
      8.9 "89% thought the building was wonderful."
    • 8.5 "Food is delicious."
    • 7.3 "Good location."
    • 6.0 "Rooms are ok."

    Overall rating

    8.7 Excellent
    based on 157 reviews
    • 9.7 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.3 "Food is delicious."
    • 8.1 "Location is great."
    • 6.7 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."
    • 5.0 "Vibe was decent."
      1.2 "88% criticized the unstylish hotel."

    Overall rating

    8.5 Excellent
    based on 162 reviews
    • 9.4 "World class service."
      9.4 "94% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 8.5 "Good value."
    • 8.3 "Amenities are good."
      8.6 "86% thought the building was wonderful."
    • 6.8 "Location is acceptable."
    • 6.0 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Luxurious Hotel"
    "Great reception"
    data provided by TrustYou

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