Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175, Surabaya 60246, Indonesia
+62 315 018 900

Cheapest
rate per night

8.7

Excellent
based on 5,878 reviews
Novotel Surabaya - Hotel & Suites - Surabaya, East Java, Indonesia
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Agoda.com ₹ 3,080
KAYAK ₹ 3,260
Hotwire ₹ 3,308
Agoda.com
KAYAK
Hotwire

Good to know

Distance to city centre 5.3 km
Location rating 8.3
Nearest airport Surabaya Juanda
Distance to airport 10.4 km

Rooms

Check-in
Check-out

Superior rooms

₹ 3,080+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
₹ 3,080 per night
IMAGE
King bed
₹ 3,260 per night
IMAGE
King bed
₹ 3,308 per night
IMAGE
King bed
₹ 3,315 per night
IMAGE
King bed
₹ 3,363 per night
IMAGE
King bed
₹ 3,437 per night

Reviews

Pros

Cons

Traveller rating

75
65
26
5
1

Time of year

Traveller type

Show reviews that mention

+
beautiful garden in 5 reviews
bed sheet in 7 reviews
bit dated in 6 reviews
buffet breakfast in 47 reviews
comfortable hotel in 42 reviews
comfy bed in 25 reviews
kurang in 6 reviews
need to change in 4 reviews
nice room in 74 reviews
place to stay in 16 reviews
reception staff in 55 reviews
shopping mall in 4 reviews
surabaya in 10 reviews
swimming pool in 88 reviews
  • Poor
    Dec 2019
    2.0

    Leaving. There were massive amounts of dust under the bed, the room was dirty, the aircon barely worked, the bed was uncomfortable. One look at the unappetizing breakfast and we walked out of the restaurant. We booked for two nights and stayed for only one because the place was so awful. Even for Indonesia, where nothing and nobody works, calling this place a 4 star hotel is utterly ridiculous.

    The worst part was when we left they tried to charge us for parking. We hadn't been given a ticket and they claimed this was impossible. When we asked the attendant to call reception and verify that we were guests he refused. Only after I took a baseball bat out of the trunk of my car and asked again did he decide that maybe opening the gate was his best option. Lovely place, lovely people.

  • Excellent
    Dec 2019
    10.0

    really recommended , bellman is friendly while talk to me and help me out + receptionist are polite

    all of them

  • Good
    Nov 2019
    7.0

    Location of the hotel

    Should mention some where that the hotel have no lift.

  • Excellent
    Nov 2019
    8.8

    The hotel is located close to the CBD area and have friendly and helpful staff. A good value for money in Surabaya.

  • Okay
    Nov 2019
    5.4

    The size of the pool and the size of the room.

    Un present staff at the pool area,pool and around were dirty,pool towel was hidden in fitness center area without any signage,and the condition of pool towel was very poor,torn apart!! At checked in time the reception was overwhelmed with group check in and rushed to let me checked in without any explanation of when is the breakfast start and where is the location etc.. The room was ok,spacious and quiet clean,but the safety box wasn't working so I asked the housekeeping staff to call the engenering to fix it but up until my check out date no one was coming,so I couldn't use it and I should bring all my valuable things along with me everyday. The breakfast variety apparently was downgrade (I didn't try it since I had to go back and forth to the hospital for my daughter,but my husband did try it,he was staying here 7x already,and for the 1st time he recommended to stay in this hotel for us(5 of is)he was letting down by the condition of the hotel and the breakfast,seemed need more staff stand by in each section,hotel aisle look dirty and boring (we were staying in 206&208). Overall it was ok,the FOM Mr.Febrian was very helpful and responsive to our request each time.

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About

Overview

Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 5,878 reviews

8.5

Vibe

8.3

Location

4.3

Bar

2.9

Wellness

Things to know

  • Spacious rooms
  • Pleasant hotel grounds
  • Nice building
  • Friendly atmosphere

Check in

14:00

Check out

13:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Business centre
Car hire
Internet
Concierge service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Sauna
Airport Shuttle (Surcharge)
Free parking
Non-smoking rooms available
Terrace/Patio
Laundry facilities
Laundry service
Child pool
Hairdryer
Coffee shop
Safe
Pets not allowed
Designated smoking area
Storage available
Wedding services
Outdoor tennis
Grill
ATM on-site
Babysitting or child care
Currency exchange on-site
Hot tub
Beauty salon
Playground
Lift

FAQs when booking at Novotel Surabaya - Hotel & Suites

Where is Novotel Surabaya - Hotel & Suites located?

Novotel Surabaya - Hotel & Suites is located at Jalan Ngagel 173-175, 5.3 km from the centre of Surabaya. Mpu Tantular Museum is the closest landmark to Novotel Surabaya - Hotel & Suites.

When is check-in time and check-out time at Novotel Surabaya - Hotel & Suites?

Check-in time is 14:00 and check-out time is 13:00 at Novotel Surabaya - Hotel & Suites.

Does Novotel Surabaya - Hotel & Suites offer free Wi-Fi?

Yes, Novotel Surabaya - Hotel & Suites offers free Wi-Fi.

Does Novotel Surabaya - Hotel & Suites offer free parking?

Yes, Novotel Surabaya - Hotel & Suites offers free parking.

Does Novotel Surabaya - Hotel & Suites offer free airport shuttle service?

No, Novotel Surabaya - Hotel & Suites does not offer free airport shuttle service.

How far is Novotel Surabaya - Hotel & Suites from the airport?

Novotel Surabaya - Hotel & Suites is 10.4 km from Surabaya Juanda. Novotel Surabaya - Hotel & Suites is 70.1 km from Malang.

Can you bring pets to Novotel Surabaya - Hotel & Suites?

No, pets are not allowed at Novotel Surabaya - Hotel & Suites.

Does Novotel Surabaya - Hotel & Suites have a pool?

Yes, Novotel Surabaya - Hotel & Suites has a pool on-site.

Photos

Novotel Surabaya - Hotel & Suites - Surabaya - Building All photos (34)
Novotel Surabaya - Hotel & Suites - Surabaya - Bar Bar (1)
Novotel Surabaya - Hotel & Suites - Surabaya - Bedroom Bedroom (6)
Novotel Surabaya - Hotel & Suites - Surabaya - Buffet Buffet (1)
Novotel Surabaya - Hotel & Suites - Surabaya - Building Building (5)

Location

Most popular landmarks

  • Mpu Tantular Museum 0.5 km
  • Surabaya Zoo 0.6 km
  • Surabaya Town Square 1.3 km
  • Royal Plaza Surabaya 1.7 km
  • Sharp Bamboo Monument 3.1 km
  • Monumen Kapal Selam 3.5 km

Surabaya travel guide

Learn about Surabaya on KAYAK

Getting around

Surabaya Juanda 10.4 km
Malang 70.1 km

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