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Value for money
Distance to city centre
Distance to airport
|"Warm and helpful staff."||(in 24 reviews)|
|"Very nice swimming pool."||(in 46 reviews)|
|"Beautiful bathroom and quiet room"||(in 34 reviews)|
|"Bed sheet dirty with blood stain in room 210."||(in 3 reviews)|
|"Four star hotel six star services"||(in 18 reviews)|
|"The hotel looks dated and different from the picture from booking.com."||(in 5 reviews)|
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Hotel location is near central of the city so we can go to there within 10 minutes
I'm just suggest to make your hotel sign little bit bigger.
Nice and cozy hotel especially for non-smoking floor.
Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.
With a stay at Novotel Surabaya Hotel & Suites in Surabaya (Ngagel), you'll be within a 10-minute drive of Royal Plaza Surabaya and Surabaya Zoo. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 322 reviews
Value for money
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Most popular landmarks
- Mpu Tantular Museum 0.5 km
- Surabaya Zoo 0.6 km
- Surabaya Town Square 1.3 km
- Royal Plaza Surabaya 1.7 km
- Sharp Bamboo Monument 3.1 km
- Monumen Kapal Selam 3.5 km