Good to know
|Distance to city centre||5.3 km|
|Nearest airport||Surabaya Juanda|
|Distance to airport||10.4 km|
|"Ambience.Staff were really courteous n helpful"||(in 31 reviews)|
|"Good coffee at breakfast.Nice pool."||(in 69 reviews)|
|"The buffet breakfast also excellent ."||(in 28 reviews)|
|"Bed sheet dirty with blood stain in room 210."||(in 3 reviews)|
|"Looks old and tiered"||(in 2 reviews)|
|"Bed sheet dirty with blood stain in room 210."||(in 7 reviews)|
Time of year
Show reviews that mention
|beautiful garden||in 5 reviews|
|bed sheet||in 7 reviews|
|bit dated||in 6 reviews|
|buffet breakfast||in 47 reviews|
|comfortable hotel||in 42 reviews|
|comfy bed||in 25 reviews|
|kurang||in 6 reviews|
|need to change||in 4 reviews|
|nice room||in 74 reviews|
|place to stay||in 16 reviews|
|reception staff||in 55 reviews|
|shopping mall||in 4 reviews|
|surabaya||in 10 reviews|
|swimming pool||in 88 reviews|
Leaving. There were massive amounts of dust under the bed, the room was dirty, the aircon barely worked, the bed was uncomfortable. One look at the unappetizing breakfast and we walked out of the restaurant. We booked for two nights and stayed for only one because the place was so awful. Even for Indonesia, where nothing and nobody works, calling this place a 4 star hotel is utterly ridiculous.
The worst part was when we left they tried to charge us for parking. We hadn't been given a ticket and they claimed this was impossible. When we asked the attendant to call reception and verify that we were guests he refused. Only after I took a baseball bat out of the trunk of my car and asked again did he decide that maybe opening the gate was his best option. Lovely place, lovely people.
really recommended , bellman is friendly while talk to me and help me out + receptionist are polite
all of them
Location of the hotel
Should mention some where that the hotel have no lift.
The hotel is located close to the CBD area and have friendly and helpful staff. A good value for money in Surabaya.
The size of the pool and the size of the room.
Un present staff at the pool area,pool and around were dirty,pool towel was hidden in fitness center area without any signage,and the condition of pool towel was very poor,torn apart!! At checked in time the reception was overwhelmed with group check in and rushed to let me checked in without any explanation of when is the breakfast start and where is the location etc.. The room was ok,spacious and quiet clean,but the safety box wasn't working so I asked the housekeeping staff to call the engenering to fix it but up until my check out date no one was coming,so I couldn't use it and I should bring all my valuable things along with me everyday. The breakfast variety apparently was downgrade (I didn't try it since I had to go back and forth to the hospital for my daughter,but my husband did try it,he was staying here 7x already,and for the 1st time he recommended to stay in this hotel for us(5 of is)he was letting down by the condition of the hotel and the breakfast,seemed need more staff stand by in each section,hotel aisle look dirty and boring (we were staying in 206&208). Overall it was ok,the FOM Mr.Febrian was very helpful and responsive to our request each time.
Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.
based on 5,878 reviews
Things to know
- Spacious rooms
- Pleasant hotel grounds
- Nice building
- Friendly atmosphere
Policies vary by room type and provider.
FAQs when booking at Novotel Surabaya - Hotel & Suites
Where is Novotel Surabaya - Hotel & Suites located?
Novotel Surabaya - Hotel & Suites is located at Jalan Ngagel 173-175, 5.3 km from the centre of Surabaya. Mpu Tantular Museum is the closest landmark to Novotel Surabaya - Hotel & Suites.
When is check-in time and check-out time at Novotel Surabaya - Hotel & Suites?
Check-in time is 14:00 and check-out time is 13:00 at Novotel Surabaya - Hotel & Suites.
Does Novotel Surabaya - Hotel & Suites offer free Wi-Fi?
Yes, Novotel Surabaya - Hotel & Suites offers free Wi-Fi.
Does Novotel Surabaya - Hotel & Suites offer free parking?
Yes, Novotel Surabaya - Hotel & Suites offers free parking.
Does Novotel Surabaya - Hotel & Suites offer free airport shuttle service?
No, Novotel Surabaya - Hotel & Suites does not offer free airport shuttle service.
How far is Novotel Surabaya - Hotel & Suites from the airport?
Novotel Surabaya - Hotel & Suites is 10.4 km from Surabaya Juanda. Novotel Surabaya - Hotel & Suites is 70.1 km from Malang.
Can you bring pets to Novotel Surabaya - Hotel & Suites?
No, pets are not allowed at Novotel Surabaya - Hotel & Suites.
Does Novotel Surabaya - Hotel & Suites have a pool?
Yes, Novotel Surabaya - Hotel & Suites has a pool on-site.
Most popular landmarks
- Mpu Tantular Museum 0.5 km
- Surabaya Zoo 0.6 km
- Surabaya Town Square 1.3 km
- Royal Plaza Surabaya 1.7 km
- Sharp Bamboo Monument 3.1 km
- Monumen Kapal Selam 3.5 km
|Surabaya Juanda||10.4 km|