Sierra Hotel

Superb

Place was very nice and clean. They upgraded our room choice as a gift. Staff were very friendly, thanks to Mr. Afifi from reception. Housekeeping was very good and respond immediately. Kids club was very nice kids really enjoyed with Mrs. Mariam. Excursion department was great many thanks to Mr. Mohammed (Mido) for his suggestions we really enjoyed our journey. And thanks to animation team specifically for mini disco. Thank you all.

Excellent hotel, had a really...

Swimming pool, bars and entertainment.

More facilities open (COVID).

great shorty stay , as...

Everything was simply perfect even if I have stayed only one night certainly considering to go there on new year if I have the time it was very pleasant experience , food , staff ,check-in , reception all is super good thanks for the team and management

nothing

Fabulous 3 Nights

Cheerful and Friendly Staff, Room Cleanliness, All Inclusive Privilege, Near and mostly inside Soho Square in addition to the most important thing that makes me the same of every year is the Hotel’s Christmas Vibes from the Decorations till the all day long Music.

Poor Animation Team with Very Low Performance Activities on Pool and Beach. Many Marketing and Advertising about (SPA / Massage Snorkling / Diving/ and so on ...) which led to be bored from the too many promotions.

Exceptional

Services from staff was wonderful

Exceptional

Stuff are friendly specially Mr Romany in the reception

Definitely will come back again...

every thing was great specially salted pool.

hakona matata restaurant is a disaster

Exceptional

Everything, especially the staff was very helpful and welcoming with a beautiful smile 😍

Nothing

Exceptional holiday

Helpful staff specifically master Ahmed Afefe from the reception also have great guest relation

Nothing all good

Exceptional

Everything starting with very helpful staff specially mr. Romany on the reception and mr. Islam in the restaurant. Facilities are very clean and comfortable. You have everything around you from swimming pools to beautiful beach. It worth every penny

Nothing

Superb

Every thing was excellent except the previous comments.

There are many activities didn't activated but these reasons I think because of COVID19 AND the second what about the snorkeling?? Is it free or not?? Because this activity was available for free.

Exceptional

It’s very nice place and all things is very good the food &service and location. Great stuff thanks for all of you.

Food, sea, pool, room comfortability

I have to walk or take a shuttle bus to reach the sea

Everything and everyone!

Cannot fault this place. Everything was amazing, the animation team are great, every single member of staff are always so happy to help, the food was delicious and the facilities are superb.. we have already booked to come back in a couple of months

Excellent resort Immaculately clean The cleaner we had in our room was amazing Food was good

Amazing very polite staff , Excellent location inside the best place in Sharm Soho square Sure we will come again

Nothing

I enjoyed the staff. Very friendly and helpful. The grounds were amazing. Everything you need you can get there.

The staff was great and helpful

Weather at night at this period was sometimes cooled, it may be better to go at February instead of January.

Very positive ambience with excellent balance balance between fun/activities and relaxation. Fantastic staff particularly at reception (thank you Mohamed and Mina). Food was excellent and probably the best I've had in an all-inclusive in Sharm.

nothing

If was very nice place and the staff was very friendly

Excellent and very cosy Stuff is so friendly & nice every where Food variety amazing Service is perfect

Everything was great, the location and staff were perfect. The animation team was fun and entertaining.

Not applicable - we loved everything!

Location, friendly staff

We used to take our family holidays at Sierra annually’ everything were perfect and Specially Mr ‘ Romany Receptionist always Very helpful ‘ thanks a lot for everything

Nice hotel located right in SOHO Square. Staff is always friendly and food is always great. Amazing atmosphere. One of my go to places in Sharm.

Staff sometimes tries to over sale the services such as massages.

The great location in Soho square. The wonderful staff, especially front office (Romany, Abanob & Gayed), and Restaurant (Abdullah and even the new trainee “Rasha”) all are so polite and very helpful. The pools, animation team, DJ & coffeeshop staff. The amazing Christmas activities. Also, we lost a gold ring at the pool and the staff found it and returned it back to the management whom they gave to me once I asked about it.

Nothing

thanks to all staff & special thanks to A . Afifi at reception and Rasha , abdallah at restaurant they are awesome soul helpful smiles all the time , cleaning place and full of facilities

The staff are amazing, special thanks to Mr. Ahmed Afify who handled my check in and solved all the problems and upgraded my room as well. Would like also to thank Mr. Youssef Fawzy for managing the great team of Sierra. Also thanks to Ms. Rasha and Mr. Abdallh for their great hospitality. Overall our stay at Sierra was really nice and the hotel facilities are always in great shape and they offer lots of free vouchers to be used during the stay. It's really recommended

Location, food variety, WIFI strength and coverage, staff professionalism, soho square within short walking distance with nice evening entertainment.

Beach sea bed is not sandy and only allow swimming in a 10 meter deep restricted section.... life vest is not free (100 Egyptian pounds daily rentals).

Yes very good

Jem little p00r

All Inclusive Option, Clean, Comfortable Room, Inside Soho Square, and Very Nice Christmas Atmosphere (Lights + Decorations).

Nothing.

Everything, amazing details

Nothing

Everything

Nothing

Everything

Nothing

I loved how its well-organized and absolutely clean . The main swimming pool is large and very clean / i loved the food and juices very delicious and there is alot of variety in the buffet / the staff is something else they are very professional and always keen to help you with every ways possible to make you feel at home and feel very comfortable .. i would love to thank all the staff there . And special thanks to mr. Ahmad afifi the supervisor of the reception he is very professional and helpful also would love to thank kareem and sam and kate and the italian girl but i cant remember the name from the animation team they are very funny and makes your stay more fun , also abanoub the waiter in the restaurant very polite and helpful and always smiling to you .. and many thanks to mohamed from the towel section on the seaside and mr hesham in the diving center .. overall this place is magical by all means ... it has the best seaside and you can see alot of sealife and colored corals everywhere also there is a special place for swimming which is amazing

That i am leaving this place

This was one of the most amazing vacation that I have ever had on life. The resort location is very special and unique, also the resort’s staffs are very welcoming and professional witha very positive attitude. Starting from the first minute me and my wife arrived, Keroles (the reception representative) meet us witha sweet smile and a positive attitude which helped us to feel more comfortable during our conversation. Once Keroles realized that we are in our honeymoon, he gave us the best room at the resort. The room was very clean and organized. It was cleaned daily and the housekeeping staff was always ready to provide us with more supplies and re-clean the room whenever we ask. Everyday, we were surprising because of the decoration that was made at our bed by the housekeeper. (Thanks for that). The food was really delicious and great. There is always something different everyday. Also the restaurant manager was so gentle and handsome. He always tried to make us feel like we’re home. The entertainment staff was also impressive. They try their best to make sure you are happy and enjoying your vacation. They treat you like you’re the most important person at the resort. They are very active and funny. I really loved them! Another great thing at the resort is their photographer (Anas). He was so professional and smart. He has an outstanding capturing skills. We were impressed when we saw the photos that he yook yo us. If you go to Sierra for fun, then you definitely have to see Anas and have him make a photo album for your stay! Finally, the resort price is very affordable for the services and the fun you will have when you go their. I will definitely visit the resort again and I highly recommend everyone to stay at Sierra whenever you visit Sharm Elsheikh

There was a lot of cats at the resort that made us uncomfortable when we were at the restaurant

Very nice hotel good ratio quality/price. Very nice also because the is the Soho square which is beautiful with different kind of restaurant and shops. The animation is nice in particular Sento which is the manager of the animation team

fabulous hotel with spacious modern rooms and clean restaurant the food was delicious with wide variety main pool was big and clean the staff very polite and cooperative especially Romany in front office and for sure mr Youssef thank you for you all sure I would like to come back again to Sierra

animation team need more improvement

Everything is wonderfull

Super fun hotel. Clean and big rooms and many facilities and activities. The hotel is clean, the staff is professional and friendly and food is great

The hotel is a bit outdated but due to the amazing maintenance it gets this fact is hardly noticed. The local food is very good but dont expect much from the "European" food like Pasta etc..

Excellent location. Great service. Friendly staff and quality food. Romany in reception was amazing, Samuel in Concierge was really helpful and Amjad in the Spa was great. Totally worth the money

Not being close to the beach

I’m really surprised about the customer service it’s amazing

Nothing

Great package to keep you enjoying every moment by a great animation team at morning on the pool after having your breakfast with their activities ( Aqua gym with some fun, darts in the pool, music ,elc... ) you can take your drink in the pool from the pool bar their is a show at night really very enjoyable in addition their is a very great vouchers to take massage session, sawna bowling or billiard game, you can spend at Soho square in Queen vic your voucher let you to take drink at this good place but unfortunately till 9pm only and you can take your dinner at Akuna matata restaurant which is good meal prepared especially for you it is included in your accommodation package special thanks to Mr. A.Afifi GR, Mr. Samy receptionist and Mr. Anton receptionist and for his gift after checkout

Some of staff weren't welcoming which is he provide the service with a sharp face or with reply but in unprofessional way that impact your stay to feel uncomfortable at the hotel except that every thing is very good

facilities, rooms were very clean. the diversity of food. the staff were really helpful and nice and always checked that we are as comfort as possible.

the animation team was very poor, we didn’t even know who they were till the last day and in the last day they introduced themself and asked us to review the hotel and after we did they didn’t even say goodbye

Friendly stuff Clean rooms

No wifi at rooms Food was not very good No enough entertainment inside the hotel

Pools , animation team Medo , kemo , Maria . Osama life guard , food was very good

Poor air condition at lobby . Poor wifi .

This is my third time at Sierra, the best place to stay at in Sharm El Sheikh. The staff are great and very welcoming. The rooms are so comfortable and clean. The food is good. Near Soho Square which is amazing. We will repeat the visit again. Worth the experience.

nothing

The food only it’s not good

Every thing

It was an amazing stay at Sierra. Romany at the front disk was amazing in responding to my requests and needs and was very keen to make sure my family and me were feeling confi and happy all the time. When I decided in a sudden to do a birthday party to my mother in low he was the best person to ask and the arrangement was upove my expectation. Mr. Emad and carriage was a very helpful person offering advice and roviding us with proper transport we need and on time. I would like o thank Raman and Mohamed for maintaining the cleanliness. And really thanks to all staff Aya at restaurant and her team.

This was my third time staying at the hotel. And what keep bringing me back is the kind hospitality of its staff and the location. I would like to extend my gratitude to their reception staff specially Romany who really did all he could to make my stay as pleasant as possible and to Mr. Yousef who was every making sure that we are enjoying our stay. Animation team you guys are the best. Finally, thank you very much Sierra for making this holiday unforgettable.

No internet at the rooms

Family friendly

I liked almost everything at the hotel , very clean, food was good, great facilities but most impressing was the good welcoming and profetional treatment by Mr Romani and his staff. it was a pleasure meeting such a manager. thank you , best regards. Anan .

closing the pool at 18:30 like most other hotels...

Every thing else .. Food was very good and vaiable. Staff are polite . Smiling Room service is good and quick . Fascilities are excellent ..like free booling .. skiing.. Soho bar.. masage and spa. I recommend it but they should handle the beach issues..

The beach is rocky and not suitable for children and non swimmer.. No Aqua park

Excellent food and staff

It is the best place ever , the staff were more than great , i just felt as if they are my family members in helping me with my mum . I adored the place , relaxing , clean , everything was more than perfect .i would like to thank all the staff Nada , Ahmed ,Abdullah, Romani ,Amr ,Eslam & special thanks to Mr.Emad . All of you were great .

Everything was perfect ,except the wifi is in the lobby .

The staff always smile and they are very friendly

Clean, big, inspiring

No wi-fi in the room, only and not the best in the lobby and restaurant... You need to fix it!

This is my second visit to this hotel. The food quality is very good comparing to other restaurants in Sharm Al Shiekh. Stuff are very friendly and helpful. Location in Soho Square is perfect, everyday there is a new entertainment in the stage.

To be honest everything was good.

Everything was excellent

Nothing

The free Vouchers activities was good , but cultirama did not work in all our stay for unknown reason Soho square entertainment with Sierra All inclusive free bar Acceptable Pools Alternate dinner restaurant AKuna Matata is very good Staff was very polite and helpful good but rather small rooms they sent free small cake for my son birthday , so thanks for them they sent almost daily free sweets dish ( which was not available in acceptable way in the dining restaurant itself in all meals!!)+one fruit dish Kids club was acceptable but needs improvement

*The food was somehow shockingly Under expectations The sweets corner is very very bad , one of the worst I seen in Sharm el sheikh , very few Variety and low Quality !!! The breakfast is poor in variety also , you feel it is like 3 stars hotels , very ordinary and boring poor unsatisfying buffet though food quality generally was good *Another issue is the pools , they are sunny all the day , with almost no shade , which is very problematic in burning Sharm El Sheikh summers , I guess it was intended in the design , but that may be good in winter only *The beach was good , but very crowded , it is divided between Sierra and Savoy , and you are not allowed to stay in Savoy part even if there is no place in Sierra part , and again it is poorly shaded , you will have sun burn very easily if not well protected all the time by sunscreens *Some Guests are rude enough to leave their staff and towels on the pool shades to reserve them for their selves all the day , even if they are not to use them for hours , and the hotels is not preventing such abuse *Many are smoking Shisha in Main pool!! *The staff knows little about the How and when to Use the vouchers , It needs more training and Information to help the guests as mostly they tell you they do not know the details and you should go to the places to ask by your self , and usually you will find that you missed the time you can use them that day ( Voucher carrier is not allowed all day , you have special hours and if you missed them you should go another day ) *No Map for Soho was available , we discovered it by ourselves and we found the Soho square Sierra All inclusive bar by luck in the last day !! which would be much more fun if Known earlier *Snacks bar is remotely located and with bad timings in my opinion as not working at night, just works with lunch , which make it non practical , their quality was not tested as their timing was never suitable to us *Animation team concentrate (only) on Non Arab Guests

Everything

I really enjoyed my stay in this hotel. Beautiful hotel, Very clean . Lovely management n staff. Right in Soho Square. Beach also is beautiful. Loking forward to returning in seotember..

A great All Inclusive family Oriented resort. Great outdoor Swimming pool, 2 good indoor swimming pools. Great Open Buffet. I highly recommend. The voucher book is an addition to the booking. just inside Soho square, you cant ask for a better location.

The rooms were relatively small. The animation team only cares for non-Egyptians. The beach is somehow far from the hotel. The voucher book could have been better promoted.

The hotel and restaurants were all clean and the staff was very welcoming and kind. The location was amazing and was located to Soho Square (a fascinating place which includes shopping and concerts). Mr. Rashwan, one of the staff members, is a very generous, welcoming member who helped us enjoy our time and provided us with great service in Akuna Matata as well as the hotel’s restaurant.

Great Hospitality, And special thanks for Mr. Romany receptionist, Really you helped me a lot.

Nothing!