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Distance to city centre
|Sao Paulo Guarulhos Intl|
Distance to airport
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I like the view and location
Patio door makes too much noise Bathroom shower door was out of the place, could fall and hurt someone Bathroom sink wasn’t working properly, water take too long to drain No outlets in the bedroom Ants all over the kitchen I had to throw food alway Shower handle was loose falling all the time Room Service didn’t pick up their phone couple times, one time I had to call pizza from outside and another I had to go tongue restaurant to make the order . Im not doing this complaint to get something back, but to let you guys know that some rooms need a little bit more attention, and all of this could injury someone or a kid. Hopefully next time I come back I can get a better room, thank you
very old hotel needs renovation and doing smth with the chlorid smell
The beach tent.
The pool was closed for maintenance. You could have mentioned this a time of booking. Toilet was broken. No milk in Fridge, air con was not working probably. No wine glasses, no room service menu and had to pay a room service fee for a delivery of a bucket of ice as well when you collect the ice bucket directly from the restaurant. English speaking employees were limited in numbers. Also, the location of the beach tent was inaccurate as per the written communication in the lift. No coffee available for early check out! Perhaps a coffee cart.
I liked the location and their beach service where they already had chairs and umbrellas in the beach for guests. Also their towel service at the front desk.
The pool was under renovation and also the rooms and bathrooms needed renovation. You could see mold forming on in the bathroom floor. The sofa also seemed very dirty. The rooms really need renovating.
Good value. Good location. Friendly staff. Good breakfast.
Problems with the elevators.
The Mercure Santos is located in the elegant and traditional neighborhood of Boqueirão, on Av. Washington Luiz, canal 3, opposite the beach. We are also close to Av. Conselheiro Nébias and Av. Ana Costa. Bars, restaurants and leisure venues can all be fou nd in the surrounding area, in addition to the Miramar and Parque Balneário shopping centers. The hotel is just 3.7 miles (6 km) from Santos Port, with easy access using the excellent highway network (Anchieta/Imigrantes).
based on 4,828 reviews
Things to know
- Friendly service
- Great view
Policies vary by room type and provider.
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Most popular landmarks
- Flag Square 0.4 km
- Santos Beach 0.4 km
- Gonzaga Beach 0.4 km
- Boqueirao Beach 0.5 km
- Miramar Shopping Center 0.6 km
- Benedito Calixto Art Museum 0.8 km
|Sao Paulo Congonhas||50.5 km|
|Sao Paulo Guarulhos Intl||61.4 km|