Guest reviews
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All reviews
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Couples
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Business
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Solo
Overall rating
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9.6 "Wonderful beach."9.5 "95%
appreciated the clean beach ." 10.0 "Beach sports facilities are great , according to 100%." -
9.3 "Excellent pool."7.5 "
Clean pool , said 75%." -
9.2 "Terrific location."9.8 "98%
appreciated the closeness to the beach ." 10.0 "Good access to the airport , said 100%." 9.4 "94%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.9 "Easily accessible by car , said 79%." 7.6 "76%liked the proximity to sightseeing ." -
9.1 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 10.0 "100% said theconcierge service was amazing ." 8.5 "Lovely bar service , according to 85%." 8.1 "81% said therecreation staff was great ." 8.2 "82% found therestaurant service to be one of the best ." 7.9 "Hotel security was great , thought 79%." -
6.0 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.2 "Only 52% saidrooms were big enough ." -
5.9 "Food is average."5.0 "Only 50% were
satisfied with the menu ." -
5.6 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%." -
4.3 "Internet is poor."3.1 "69% said the
wifi quality was bad ." -
3.7 "Value below average."1.5 "The
price was too high for 85%."
Overall rating
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9.4 "Excellent pool."
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9.4 "Wonderful beach."
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9.2 "Terrific location."10.0 "
Good access to the airport , said 100%." 9.8 "98%appreciated the closeness to the beach ." -
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
5.6 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
5.4 "Breakfast is mediocre."
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4.3 "Internet is poor."3.1 "69% said the
wifi quality was bad ." -
3.5 "Value below average."1.4 "The
price was too high for 86%." 4.9 "51% said thebreakfast was too expensive ."
Overall rating
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9.7 "Wonderful beach."
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9.4 "Excellent pool."
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9.1 "Terrific location."9.8 "98%
appreciated the closeness to the beach ." 9.5 "95%liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." -
8.5 "Great service."9.1 "91% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." -
6.2 "Average cleanliness."
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5.7 "Breakfast is mediocre."
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5.7 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." -
5.5 "Vibe was decent."6.7 "67% thought the
atmosphere was somewhat friendly ." -
4.6 "Internet is poor."
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3.9 "Value below average."1.5 "The
price was too high for 85%."
Overall rating
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9.1 "Terrific location."
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8.6 "Great service."
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5.5 "Rooms are ok."
Overall rating
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9.3 "Terrific location."
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8.6 "Great service."9.0 "90% found the
staff to be very friendly ." -
6.1 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
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6.2review from
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
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8.2review from
The staff, the view Sliding door to balcony was hard to open and close.
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2.5review from
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
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10.0review from
What's not there to like? There's nothing there not to like!
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9.7review from
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
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6.2review from
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
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6.3review from
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
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3.3review from
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
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10.0review from
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
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8.2review from
The staff, the view Sliding door to balcony was hard to open and close.
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10.0review from
What's not there to like? There's nothing there not to like!
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9.7review from
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
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6.2review from
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
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2.5review from
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
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6.2review from
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
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6.3review from
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
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3.3review from
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
